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“Good room an good location but rather cold service” 4 of 5 stars
Review of Mercure Hotel Severinshof Koeln City

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Mercure Hotel Severinshof Koeln City
4.0 of 5 Hotel   |   Severinstrasse 199, 50676 Cologne, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #46 of 281 Hotels in Cologne
Kungsbacka, Hallands Län, Sweden
Top Contributor
93 reviews 93 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
“Good room an good location but rather cold service”
4 of 5 stars Reviewed 1 week ago

Located close to the oldtown, just a short walk to the Dom and all brauhauses. Very fine room, good AC and comfortable beds. Parking garage in the same block. Small shops in the are as well. Very quick room service, but otherwise the reception was quite cold and unpersonal, I did not feel like the most welcome valued quest. Actually all was very good except that, and I am after all a frequent guest at the Mercure hotels.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
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712 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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east london
Top Contributor
103 reviews 103 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Managed to get the hotel for a very decent price including being in one of their superior rooms.

Really big room with a balcony which was nice. Clean and modern room with a very modern bathroom. TV with lots of channels so plenty of choice.

All in all good value for what we paid.

some areas they could massively improve on really like the quality of the pillows, towels and the privacy of the bathroom door.

Hotel is in quite a nice quite area but is not near to much of the main nightlife and is about 10-15 min walk to the main alstadt.

overall would stay again.

Room Tip: superior rooms are on floors 4 and 5 and have a balcony which is good.
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Shanghai, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I did stay there on a business trip in March and it did fulfill my expectations completely. The rooms are very clean and well spaced, the service flawless and all facilities well maintained. The location is excellent and all downtown attractions (Cathedral, Heumarkt, river banks etc.) are in walking distance. Even its mainly a business hotel, I did feel very comfortable during my stay. Particular the team at the Bar/Restaurant was very friendly and accomodating, they even offered some Ricard and Pastis which are nowerdays not often found anymore.

Room Tip: Not near the elevator and staircase
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  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 4 weeks ago

The rooms is comfortable, reasonably priced, clean a arrival and spacious. The hotel is well situated 15 minutes walk from the Dom and right by public transport.
The staff was ok, but did not speak very good english. One day the cleaning forgot to clean the desk. The "do not disturb sign" was missing, so the first morning the cleaning staff walked in on me, while i was taking a shower.

Very slow and unstable WIFI.

A okay place for a short stay in Cologne.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Pretoria, South Africa
Top Contributor
162 reviews 162 reviews
31 hotel reviews
Reviews in 52 cities Reviews in 52 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed March 22, 2015

We'd never stayed in a Mercure hotel before this trip and having liked this one, as well as their Salzburg one, we like the chain a lot.

The staff are friendly and efficient, rooms comfortable, reasonably priced, clean and spacious. The hotel is well situated 5 minutes walk from the river of the Altstadt and right by public transport.

Good place to stay in Cologne.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Canterbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 27, 2015

We stayed here for the purpose of visiting the Christmas markets. The hotel is nice, clean and modern – it has that corporate chain feel so is pretty much what I had expected. We chose it because it seemed to have the cheapest parking which was under the hotel. Breakfast had a good selection. It’s a nice 20-25 minute walk along the river to get to the central areas, like the cathedral. The distance wasn’t a problem as about half way to the cathedral was the first Christmas market at the harbour so we could stop for a gluhwein on our way. Hotel didn’t seem to be well placed for using public transport so we ended up walking everywhere, but this was fine for us. Only minor point was that the bathroom door was frosted glass with a hole in it for a handle. An odd design choice and might be a problem if privacy is an issue. Otherwise couldn’t really find fault with it and would definitely stay again for a reasonably well priced stay in Cologne.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mercure Hotel Severinshof Koeln City

Address: Severinstrasse 199, 50676 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Luxury Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Severinshof Koeln City 4*
Number of rooms: 253
Official Description (provided by the hotel):
The 4-star Mercure Hotel Severinshof Koln City is right at the heart of the lively metropolis, in the popular Severinsviertel area. In just a few minutes, you can reach the old town, cathedral, main train station, Lanxess Arena and exhibition center. The hotel has 253 modern rooms with free WIFI. We have 6 rooms that can accommodate up to 200 people available for your event. At our "No.199" Bar with adjoining terrace, you can enjoy a variety of regional and international dishes. ... more   less 
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Also Known As:
Mercure Hotel Cologne
Mercure Severinshof Koeln City

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