I have stayed here frequently and always been satisfied as the location and price suite me. However this time I was badly disappointed. I met with a group of 6 of my customers in the bar at 7.30pm and seeing that the restaurant was not too busy, we decided to eat there a little later. At 8.30 we requested a table for 7. The restaurant was half full (we counted no more than 30 diners) but we were told we would have to wait for a while for them to arrange a table and that we would not be served until 9.30 because they were too busy. To put it mildly we were a little surprised to be treated like this by a hotel that claims to cater for business travelers and is located in a town where there is a major trade show complex. So I had to go find somewhere else to eat with 7 tired colleagues and customers.
- Official Description (provided by the hotel):
- The Mercure Severinsh Koeln City 4* has 253 rooms and suites. It is located in the city centre, only a few minutes walk from Cologne Cathedral, the old town centre and the Rhine river. All rooms are comfortable, cosy and airconditioned. Some feature balconies. The hotel offers a restaurant, a bar, 6 multifunctional meeting rooms, gym, sauna and solarium. The Mercure Hotel Severinshof Koln is the ideal host for your stay in our city. ... more less
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- Also Known As:
- Mercure Hotel Cologne
- Mercure Severinshof Koeln City