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“Classy hotel and centrally located” 4 of 5 stars
Review of Excelsior Hotel Ernst

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Excelsior Hotel Ernst
5.0 of 5 Hotel   |   Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany (Altstadt-Nord)   |  
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Ranked #3 of 280 Hotels in Cologne
Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Classy hotel and centrally located”
4 of 5 stars Reviewed January 24, 2014

What a spot. Directly opposite the Dome and right in the heart of the action. This is a beautiful older style hotel. We found ourselves in a suite with our two children, it was roomy, well appointed and luxurious. Staff there were excellent, including leaving a plate of treats for our children on arrival. Our son was celebrating a birthday in Cologne and the hotel left a cake for him in our room, it was a nice surprise.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, February 17, 2014
Dear David P,

Thank you for your detailed and positive comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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711 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Sleepy Hollow, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 15, 2014

We spent 8 days at the Ernst during Christmas holiday week. We had a beautiful junior suite, with 2 flat screen tvs and a large and luxurious bathroom. The breakfast buffet was included and as others have said, worth every penny. The hotel is centrally located, across from the incredible Dom and walking distance to museums, shopping, Christmas markets and restaurants. The concierge recommended two dinner restaurants that met our specifications, and overall the hotel staff could not have been more accommodating. When I return to Cologne, I will stay here.

Room Tip: I highly recommend the breakfast buffet.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, January 17, 2014
Dear E M,

Thank you for your positive comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities. We put great emphasis on the opinion of our guests. Your feedback is most encouraging in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
87 reviews 87 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 14, 2014

Probably one of the best hotels in Germany. It is located by the train station and cathedral in a luxurious building. Staff are pleasant and helpful and rooms well equipped with a free bar, although strangely no free Wi-Fi. All that could be expected is in place. Food is superb and service outstanding. What can I say, but you have to be well off or get a deal!!

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, January 17, 2014
Dear reiver59,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2014

Where to start? This outstanding hotel in an outstanding location with an outstanding staff, rooms and restaurant. I cant recall ever staying at a hotel that is so absolutely conveniently and centrally located. It is right across from the Cologne Cathedral, Christmas Markets, shopping and restaurants. It is also about a 30 second walk from the Cologne Hauptbanhof which really comes in handy if one is adventuring out on an early morning train which we did a couple of times.For that matter it is also extremely convenient if you return to Cologne late at night.

The rooms are large with high ceilings and every possible amenity one could want. The service throughout the hotel from doorman to front desk to room service to housekeeping and the restaurants is absolutely the very best in every possible way. The morning breakfast was to die for it was so delicious and freshly baked rolls too!

An extra plus was the balcony in the lobby where coffee or drinks are served. It has a wonderful view overlooking the cathedral and plaza. It was even more special being able to look out into the Christmas decorations and lights around the cathedral.

It seems that even by giving the hotel the maximum 5 stars we are not giving the hotel its proper credit. This hotel is truly a gem in every possible way. I am quite sure that some Christmas we will be returning to this wonderfully charming hotel.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, January 17, 2014
Dear B G,

Thank you for your detailed and positive comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 7, 2014

This is a elegant and charming hotel bang in the middle of the city. The rooms are large and well allocated with everything you would need an expect. The hotel offers a great sense of space. The service was great - all the staff were helpful and friendly.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, January 10, 2014
Dear tillytastic,

Thank you for your positive comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 6, 2014

Very elegant and old fashioned five star hotel. Looks spectacular throughout and is perfectly located in the very centre of the city. High class establishment and everything is exactly as you would expect from this kind of place. The service is top quality, friendly staff who are happy to help with any enquiries, and everything about the hotel just oozes class and elegance. Spectacular large rooms, beautiful communal areas and the restaurant and breakfast was amongst the best I've experienced. The free minibar was an excellent touch and you can swap what you have in there, which was great.

The only downside was that the "spa" was extremely disappointing, very small and basic which was completely out of character with the rest of the hotel. But as this would have been a bonus I won't let it affect my overall view of the hotel, especially since I got such an amazing deal on my stay here. This is a perfect base for exploring the beautiful city of Cologne.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, January 10, 2014
Dear Guest,

Thank you very much for taking time to evaluate our hotel in this portal.

We are delighted to read that you have been pleased with our services and facilities. Your comments help us to improve our personalized service and to anticipate our guest’s individual desires.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 6, 2014

Beautiful hotel in the middle of Cologne facing directly the Dom. We had a great stay and wouldn't hesitate a second to return if opportunity would com up. Both restaurants deliver good food at respectively high prices.

Room Tip: See if you can get good view on the Dom
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, January 10, 2014
Dear William S,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5 | 50667 Cologne, 50667 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#2 Romantic Hotel in Cologne
#2 Luxury Hotel in Cologne
#3 Family Hotel in Cologne
#3 Business Hotel in Cologne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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