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“Good Business Hotel” 4 of 5 stars
Review of Pullman Cologne

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Pullman Cologne
5.0 of 5 Hotel   |   Helenenstrasse 14, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel Kongress Hotel Köln) (Altstadt-Nord)   |  
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Ranked #7 of 282 hotels in Cologne
Farnham, UK
Top Contributor
77 reviews 77 reviews
62 hotel reviews
Reviews in 48 cities Reviews in 48 cities
55 helpful votes 55 helpful votes
“Good Business Hotel”
4 of 5 stars Reviewed June 1, 2013

The hotel is close to the main railway station and very near to the city centre. Check in fast and friendly and the deluxe room was quite spacious, clean and modern. Great waterfall shower! The facilities are what you would expect from a business-oriented hotel except there is still a (reasonable) charge for the Wi-Fi but hopefully that will get absorbed into the room rate some day. The public areas are spacious and there is lobby bar with good friendly service. Slept very well in the bed and had an extended check-out time with no problem. Overall a good hotel with very good service albeit a little on the expensive side.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,009 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Oslo, Norway
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 31, 2013

This hotel is in a good location within a short walk from the city centre in Köln. The hotel itself looks average inside, but the rooms are good with some of the most comfertable beds I've slept in (I'm fussy), and a good bathroom with a nice shower. Top marks to the bar on the top floor for great views and a very good Pimm's that was just perfect after a long day of walking.
I also liked the nespresso machine for my morning coffee (no dry evil powdercoffe!).

The hotel is central but not really that convenient for public transport if you're unfamiliar with Köln and don't like walking. To get from the airport the easiest option is definately a taxi. (we normally try to go by public transport, but it was just too inconvenient here).

My main complaint is that they charge for wifi. I would expect it to be free in a hotel of this standard.

We didn't have breakfast in the hotel but instead we opted for Bastians around the corner (Auf dem Berlich 3-5) which had really great food with lots of diffrent nice german bread on offer.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mexico City
Top Contributor
193 reviews 193 reviews
132 hotel reviews
Reviews in 83 cities Reviews in 83 cities
461 helpful votes 461 helpful votes
3 of 5 stars Reviewed May 30, 2013

It is a well located hotel that is busy with many business meetings it seems. Limited service - we arrived by car, no doorman to take our bags, no one to tell us where to park until desk clerk. Room 1028 is nice with view of the cathedral and cozy, oddly just Euro 70 cheaper than we paid at hte Ritz Carlton Berlin which is over the top luxury and this is just ordinary

Good breakfast buffet, decent internet you pay for either for 1 hour, 24 hours or 1 week, no other options., I bought a week for three days to avoid visiting the desk.

Front desk is a disappointment. Lines, slow, no interest. I asked about the river cruises and was told to buy tickets and get information at the tourism office, which was closed at 9 pm on May 29 when I went (no surprise) but happily did find the Dom open and visited. May 30 was a holiday and tourism office opened at 10 am and boats leave at 9:30 am. Bad luck for me as this was one reason i chose to stay in Cologne, but we drive to Koblenz and had fun there. I actually liked Koblenz more than Cologne - livelier, happier and prettier place.

I did overhear on May 29 that hotel restaurant was fully booked, not great for guests on a rainy night but it gave me more of a reason to go near the Dom and eat at the Fru Hofbrauhaus which was grand.

Room Tip: get a view of the Cathedral (Dom)
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amersfoort, The Netherlands
1 review
4 of 5 stars Reviewed May 23, 2013

Very good hotel and we enjoyed our stay. Only bad point is that there is no free wifi (yes, in 2013) so I had to use my overseas 3G signal, and this is why I gave service a three out of five. Although all other elements of 'service' were very good (room service, cleaning, check in / out etc). The buffet breakfast was also very good.

Hotel is a short walk from the Dom / centre so great location. Rooms are nice with comfortable beds. Only thing I would note is that maybe the rooms look a bit old fashioned but this doesn't really bother us. Likewise there is an odd window (covered with an electronic blind) that looks into the bathroom from the main bit of the room. But again this didn't really bother us.

Overall we were very happy with our 2 night stay here.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esko R, Manager at Pullman Cologne, responded to this review, May 28, 2013
Dear Sighmohn47,

And you should stay again with us! Thank you very much for your feedback. We are glad, that you enjoyed your stay. At the moment we are offering free W-LAN for our Le Club member - also for members who join Le Club upon arrival or during their stay.

With kind regards,
Esko Rebstock
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wurzburg, Germany
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 23, 2013

When me and my partner go to Cologne, we choose this hotel without any hesitation.
There are some good and some bad about the place but all and all, quality of the service is absolutely pleasant. And what impressed me is that they actually take your voice and review all the feedback you give.
They may not to have newest facility. But I think they have a good sense of make you feel welcomed.
Oh by the way, yes, bed is a bit too soft. We would like you to remove the topper for our next stay. ;)
B.C

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esko R, Manager at Pullman Cologne, responded to this review, May 28, 2013
Dear mothballjp,

Guest feedback is highly appreciated and vital for our constant development. The mattress topper will be removed for your next stay.
Thanks again for your kind review.
With kind regards,
Esko Rebstock
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed May 20, 2013

The Pullman is conveniently located on the fringes of the city center in Cologne - it's about a 10 minute walk from the cathedral and main train station, and just 5 minutes away from some of the busiest bar/restaurant areas in the city. For us this is the ideal location balance - close enough to comfortably walk to all the action, but away enough to not feel claustrophobic.

The rooms are comfortable enough - they are pretty much the standard take on a modern luxury hotel room, with the bathroom separated from the bedroom by a glass wall (with the obligatory modesty curtain, which in this case in an automatic blind built into the glass wall). The bed was very comfortable, as were the pillows (I find this to always be the case in Germany, even in mid-range small city hotels), and the room was well insulated which made for a good night's sleep.

As previous reviewers have said, the hotel does have well-designed common areas, and a nice bar and restaurant with a view. The breakfast buffet is very extensive and is available until very late on weekends, which is great. The staff are all very friendly and helpful, so this brings up the service level a notch.

Overall, definitely a good choice for both business and leisure.

Room Tip: Rooms on the higher floors and on the right side of the corridors will give you a view of the top of...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esko R, Manager at Pullman Cologne, responded to this review, May 21, 2013
Dear Cooki,

Thanks a lot for your kind feedback. We are glad that you enjoyed your stay with us. As you stated " a good choice for business and leisure" - we strive for being the best choice.
We look forward to welcoming you back.
Kind regards,
Esko Rebstock
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weil am Rhein, Germany
Top Contributor
86 reviews 86 reviews
73 hotel reviews
Reviews in 58 cities Reviews in 58 cities
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed May 5, 2013

I had a room in the 11th floor and the view over Cologne was fantastic. There's a bar/restaurant on 12th floor with splendid views towards the cathedral, which is very nice as well. Unfortunately they tend to close early and do not seem to be very much frequented.

Location of the hotel is very central, not a too far to walk to the cathedral and close to many places for dining and shopping. Connection by public transport (having baggage to carry behind) could be better but is still acceptable.

The room was very well appointed and perfectly clean. Considering the price and compared to similar hotels, the room size could be somewhat bigger. Bed was very, very comfortable and I had a sound night of sleep.

Check-in and check-out was friendly, quick and efficient. Staff was friendly and helpful. Would return here when staying in Cologne

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pullman Cologne

Address: Helenenstrasse 14, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel Kongress Hotel Köln)
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Cologne
#4 Business Hotel in Cologne
#4 Family Hotel in Cologne
#4 Luxury Hotel in Cologne
#7 Romantic Hotel in Cologne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Cologne 5*
Official Description (provided by the hotel):
The striking Pullman Cologne welcomes you to the center of this exhibition and media town, with its distinctive flair for artistic culture and Rheinischer joie de vivre. Enjoy the benefits of our exclusive location right in the heart of Cologne yet surrounded by calm, with stylish architecture, superb comfort and a distinguished ambience. The hotel offers the perfect setting for business meetings or gala dinners. ... more   less 
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Also Known As:
Pullman Cologne Hotel Cologne
Accor Cologne

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