We stayed 4 nights at the Pullman as we were attending the Belgian Grand Prix. We wanted a nice place to stay that wasn't too far from Spa. I reserved a deluxe room for €240 per night - no breakfast and was completely underwhelmed by the hotel.
To start with there wasn't a doorman we could see the whole time we were there. Just an automated door. The arrival greeting we received was lacklustre to say the least, though seemingly efficient.
Our room was spacious. My son's rollaway bed was comfortable. Upon further inspection, I was surprised to see stains on the wall. You just don't expect this a 4-5 star hotel. The furnishings in the room and the carpets in both our room and the public staircase are very tired. We kept or curtains drawn as the view was unpleasant. Another annoyance was our bed was a queen size, yet it was topped with two twin sized duvet covers. Weird!
As we are A-Club Platinum members there was a nice bottle of Evian left for us. Unfortunately, we needed a bottle opener. I requested this twice, but it never came. One night I was very thirsty and decided to have a drink from the mini bar. The only drink that didn't require a bottle opener was an apple juice. At check-out I mentioned drinking the apple juice in order to pay for it only to find out that the entire contents of the mini bar were included in our room category. I was very annoyed to find this out at the end our stay. I was informed I should have been told at check-in.
Housekeeping was inconsistent as toiletries were not replaced everyday, though it was clear the toiletries were being used. Turn down was missed one of the four nights.
The hotel seemed empty and was not very inviting. The staff never encouraged us to use any of the facilities or restaurants - thus we never did.
My last complaint is about the Internet. I didn't mind paying for it, but the first night I used it was extremely slow and the second time it didn't work at all. The hotel staff was aware of the problem. A hotel of this calibre should not have problems like this.
In summary, I booked the Pullman for a bit of luxury after spending our days at a wet, cold race circuit. I regret not booking the Novotel for less than half the price. At least my expectations would not have been too high.
- Official Description (provided by the hotel):
- At the Pullman Aachen Quellenhof, a unique blend of historic ambience and timeless elegance awaits you. With its calm, yet central location, only 1.5 km from the central railway station and 4 km from the highway, business guests and tourists can enjoy the 185 rooms, 16 conference rooms and ballroom featured in our lovingly restored prestigious hotel. Enjoy the many attractions of the imperial city, relax in our Royal Spa or enjoy the nearby casino. ... more less
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- Also Known As:
- Pullman Aachen Quellenhof Hotel Aachen
- Accor Aachen Quellenhof
- Sofitel Aachen
- Aachen Sofitel