This place exsudes some British style and décor. It is beautifully located in the centre of town (Schwerin is a small place)- right at Pfaffen- lake. Each room is individually and tastefully decorated. Alas- do not expect luxury. It meets 3 star criteria. What a pitty the service cannot keep up. It managed to retain a bit of post cold war charme with guests' remarks continously being misinterpreted as unwelcome interruptions to staff' 'private' time. For example:
It can get pretty hot in summer in Germany. What a pity the staff did not seem what our question about rooms with aircon meant. Luckily, we had a Dyson fan in our car- otherwise it would have been unbereably hot. What a pitty the hotel could not offer a fan. We did not feel welcome after asking all these questions and causing all this 'trouble'. There is zero flexibility in the former East. 'No' is 'no' and will stay that way. Zero communication skills of staff. Take it or leave it- a very outdated concept of customer relations... Shame.
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