We made an online booking for a double room at Hotel Neustadt, got an email confirmation, even called a couple of days before our arrival date. Everything seemed to be in order... until we got there, when they claimed not to have received any booking at all.
An unfriendly, belligerent older man (the owner?) refused to speak any English and let us struggle with our extremely limited German, refused to let me use the internet to retrieve proof of my booking confirmation, refused to let me use the hotel's wi-fi (claimed he didn't know the password and that it was broken anyway), said that all the cheaper rooms were booked and that only the more expensive rooms were available. When I insisted that I had received confirmation for my booking, he tried to act like we must have confused his hotel with another and tried to refer us to what turned out to be an associated hotel, where they also had no rooms unless we paid almost double the price we had booked and confirmed. It was 9 p.m., we'd been driving for 15 hours and we were desperate, so we took the more expensive room.
Suddenly, he WAS able to speak fluent English, barking out the strict rules regarding payment and check out time, "You must pay in cash in advance, tonight, by 10 o'clock, or I will lock the doors to the hotel! The checkout time is ...."
Then we found out the cheaper room we had booked was EMPTY. In any case, we realized they play with words ("basic" vs "economy" vs "business") to trick you into paying for more expensive rooms that are essentially the SAME standard--which is bad! The rooms are oddly shaped and the carpets dirty.
We wasted so much time trying to reason with him that we couldn't find anything to eat that night... Turns out the wi-fi was available too... and they even lied about having closed private parking, which was important to us since we were traveling by motorcycle.
(I gave location one star below, because Osnabruck is such a small town that almost any hotel has a "good" location. It's no more central than any other hotel.)
If anyone has any doubts as to the veracity of my story, I would be happy to provide the emails we exchanged as proof.
- Also Known As:
- Neustadt Hotel Osnabrück
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