On arrival the staff were friendly, however there was no-one to help me with the luggage - my husband had gone to park the car. I was told I could use the trolley to bring my suitcases in and leave my baby and pushchair at reception- not very helpful or customer friendly.
We decided to eat in the hotel one evening with our baby. During the meal I decided to feed my little one. However the head waiter for the evening approached us regarding the "situation". I was rather taken aback to be asked to move if I wanted to continue feeding, especially in the middle of our meal. We asked if there had been a complaint, there had not, however he stated that he wanted to avoid having to deal with one especially from the posh restaurant . I felt disappointed at this attitude. I have breastfed in many establishments including 5 star hotels with no comments.
I expected more from this hotel and will not recommend it.
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- Also Known As:
- Steigenberger Hotel Osnabrück