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“Nice,quiet hotel in heart of downtown Wiesbaden” 4 of 5 stars
Review of Crowne Plaza Wiesbaden

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Crowne Plaza Wiesbaden
4.0 of 5 Hotel   |   Bahnhofstrasse 10-12, 65185 Wiesbaden, Hesse, Germany   |  
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Ranked #5 of 45 Hotels in Wiesbaden
Wiesbaden, Germany
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Nice,quiet hotel in heart of downtown Wiesbaden”
4 of 5 stars Reviewed March 11, 2013

This was a quick get-away for my husband and I. Rooms were clean and the bed was so comfortable! Location was perfect as we did tour a bit of the city. Farmers market on Saturday mornings is a MUST!. Parking garage is located below the hotel and I felt it was safe and secure. Breakfast was awesome. As usual, Germans never disappoint when it is time for breakfast! A huge array of cheese, bread, sliced meats and pastries. Coffee and juice selection was excellent. You can have an omelet prepared right in front of you if you wanted. Hotel is well-maintained. Only, con would be walking the hall to get to our room, viewing the walls they could have used a bit more upkeep. I noticed several spots where the paint was chipping or falling off or were just plain dirty. This made me a bit nervous as to what the room condition was but it was surprisingly well kept. Modern and clean, although a bit small (no big deal to us). Would stay here again and recommend!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza W, Guest Service Team at Crowne Plaza Wiesbaden, responded to this review, April 12, 2013
Dear CasaDeGill,

Many thanks for your positive feedback about your stay with us. A good breakfast is the best start into the day and we are happy that you like the "German Way" of breakfast!
I think you are absolutely right with your statement about the painting situation on the floors. We already discussed this point in our last meeting and will take a better focus on that in the future.
It would be a pleasure for us to welcome you again in the Crowne Plaza Wiesbaden.

Nina
Guest Service Team
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303 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Sofia, Bulgaria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2013

I was traveling to Germany in February for a fair in Frankfurt.

I searched for 4* hotels in Frankfurt, but because of the fair and the little time before the fair, the prices in Frankfurt were crazy! So I looked for hotels around the city and this one came up with good price and relatively good location regarding to the messe.

So here in brief:
Advantages:
- good location: right in the center of the Wiesbaden, it is very easy to access all the restaurants and shops by 5 minutes walk. It is very convenient if you have to buy some presents in the last minute. And the town of Wiesbaden is marvelous. Also its very easy to reach the messe by car as it is in the beginning of Frankfurt and it takes 20 min from Wiesbaden to the messe.
- clean rooms: very clean rooms, fast and perfect service from the housekeeping. A lot of amenities in the bathroom and in the room. I liked the anti-snore amenities that are left on the pillow every night. Its a nice gesture.
- big rooms: if you have a chance to book a deluxe room, you get 23 sq.m. of space which is definitely enough if you share the room with a partner. If you share with a business partner, the twin deluxe room is just perfect for the occasion - the beds are huge and there is space for both of the people's bags, clothes, amenities etc.
- fast check-in check-out and good cooperation from the front desk.

Disadvantages:
- slow and expensive internet.
- expensive car parking: the parking is convenient because its right under the hotel, but 24 euros per day is quite expensive, especially if you plan to use a car for visiting the messe.

Overall the hotel is a good option for business in Frankfurt if you are late with the reservation and you are planning to use a car for reaching the city.

Room Tip: deluxe room - big space for little more price
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza W, Manager at Crowne Plaza Wiesbaden, responded to this review, March 21, 2013
Dear George H,

thank you very much for your detailed and positive review of our hotel.
Wiesbaden is definitely a great city to stay at, when your are on business in the Frankfurt area.
We recently worked on our internet speed and options, and we are happy to let you know, that we offer complimentary internet with a limited bandwidth and the high-speed internet option for a fee.
Our Priority Club members enjoy the benefit of discounted parking (€18 for 24 hours) and you can sign up for the membership for free.
We are hoping to welcome you back soon.

Sincerely,
Caroline
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Kuwait City, Kuwait
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 27, 2013 via mobile

It is a walking distance about 10 minutes from the main train station. It is near a wonderful shopping street and near the famous Casino and lots of nice restaurants. The breakfast was very good and variable.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza W, Manager at Crowne Plaza Wiesbaden, responded to this review, February 28, 2013
Dear Desertprince76,
it is true, we are situated right in the heart of Wiesbaden, with easy access to the main train station and the old town of Wiesbaden.
Thank you for your positive comments about our breakfast, we know how important it is to have a good start in the day!
Best regards,
Hanna
Guest Service Team
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 25, 2013

The toilet never worked properly, the heater would never turn off, you will be overheated, and the phone would ring early in the morning but nobody on the line. The indoor pool was freezing cold when it was open and the sauna never did get hot. The bartender was very nice and breakfast saved the hotel experience. Informed the front desk clerk of the concerns, she said (i quote) «OK».

I am a club member and we like the chains, but not this hotel.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza W, Manager at Crowne Plaza Wiesbaden, responded to this review, February 26, 2013
Dear catndan1,
thank you for taking the time and letting us know about your experience at our hotel. I am very sorry to hear that you did not enjoy your stay with us. Please be assured that we will take action regarding the concerns that you mentioned.
First of all, please let me apologize that our reception staff did not react the way you expected. This is not standard in this hotel and we will follow up on this. I have forwarded your comments about the room you stayed in to our engineering department, so we can get any issues in this room resolved. We have also checked our pool and sauna area and I am happy to inform you that the pool temperature is at the recommended level and our sauna is in working order.
It would be great if you would return to our hotel, so we can make sure that you get the service and quality we usually provide.
Best regards,
Hanna
Guest Service Team
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Leuven, Belgium
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 25, 2013

I stayed her for the DoDDs Championships. The hotel was full of American Parents, Teens and children so needless to say...it was a little loud in the lobby, hallways, restaurant...but the staff was friendly and accomodating to all our needs. The room was perfect andthe bathroom clean and all amenities you would need...an added touch was the pillow spray. The buffet breakfast was wonderful with eggs cooked to order. The hotel was close to downtown and easy parking!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza W, Manager at Crowne Plaza Wiesbaden, responded to this review, February 26, 2013
Dear Samchanel,
I hope your stay was a successful one and you had a great time at the Championships! Thank you for your comments about our hotel, it was indeed a busy time when you were staying with us. I am glad to hear that you were taken care of by all of our staff.
The pillow spray is part of our unique Crowne Plaza Sleep Advantage Program which will help you to have a good night's rest.
Best regards,
Hanna
Guest Service Team
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Barcelona, Spain
Top Contributor
108 reviews 108 reviews
103 hotel reviews
Reviews in 91 cities Reviews in 91 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed February 24, 2013

Just for one night, I chose the Crowne Plaza Wiesbaden because we had a meeting west of Frankfurt and this hotel was convenient for the train to the airport, where we had an early flight the following morning. It's a 10-minute walk to the main station in a straight line, impossible to get lost! The location is central, but we didn't have the time to check out the neighbourhood.

As for the hotel, the building is quite old but it has been newly refurbished, so everything looks brand new and stylish (the corridors and the swimming pool being the exception, although the sauna was certainly new and very big). Internet is slow, but at least is free and you can pay for a faster connection if you need it.

We found that the hotel has a very good price/quality ratio (at least during our stay), and I'd gladly go back.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza W, Manager at Crowne Plaza Wiesbaden, responded to this review, February 26, 2013
Dear josmon10,
thank you so much for your positive comments about our hotel. Especially as you have noticed our refurbished rooms and lobby and bar area. We love our new product, and it is great to know that our guests like it as well.
We hope to welcome you back soon!
Best regards,
Hanna
Guest Service Team
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Bangkok
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 22, 2013 via mobile

Having previously stayed in the Mainz area I was looking forward to staying at this hotel. However I was extremely disappointed. I specifically asked for a quiet room and found myself in a room on a busy side road. Due to hotel occupancy I was unable to move. Additionally my room had heating issues (during the middle of winter), and the only solution given was a space heater. This worked well but sounded loud (like a blow dryer) all night long. On the plus side the hotel is conveniently located near the main shopping area in the old town and the breakfast buffet was fairly good. I found the staff's service rather perfunctory. I would have switched hotels unless for the fact that the rest of my business partners were staying here as well. They didn't appear to have the same issues that I had. Next time I will stay at another hotel.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza W, Manager at Crowne Plaza Wiesbaden, responded to this review, February 23, 2013
Dear URSOJS,

Thank you very much for taking the time to describe your experiences during your recent stay with us. Only with the feedback from our guests we are able to find our areas of improvement.
We do strive for excellent service for our guests. Please accept my most sincere apologies that we did not meet your expectations. We will review the mentioned points closely with the respective departments. We would be pleased if you give us a second chance to show you the improvements.
Thank you very much again for giving us your honest feedback.

best regards
Katrin
Guest Service Team
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Additional Information about Crowne Plaza Wiesbaden

Address: Bahnhofstrasse 10-12, 65185 Wiesbaden, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Wiesbaden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Wiesbaden
#2 Family Hotel in Wiesbaden
#3 Luxury Hotel in Wiesbaden
#4 Business Hotel in Wiesbaden
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Wiesbaden 4*
Number of rooms: 235
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Hotel Wiesbaden. The centrally situated business hotel is the perfect starting point for your visit to Wiesbaden and the Rhine/Main region. The hotel's excellent location means that it can be reached easily by car, bus and train. Frankfurt International Airport (FRA) can be reached by taxi in around 30 minutes. The hotel's own underground car park has 140 spaces. The proximity of the Crowne Plaza Hotel Wiesbaden to Wiesbaden city centre makes it ideal for your tour of the city. You can reach many sites, such as Wilhelmstrasse, the casino, the theatre, the historic old town and the Wiesbaden Kurhaus, in only a few minutes' walk. The popular Rheingau region starts immediately in front of the city's gates. For business trips to Wiesbaden, the hotel can boast a handy proximity to local companies and the authorities. The hotel has more than 235 modernised guest rooms with free Wifi internet connection, air-conditioning and Flatscreen Entertainment System. Especially high-quality beds, the Crowne Plaza Sleep Advantage Package (sleeping tips and aromatherapy set) and a rest area make for a special sleeping experience. ... more   less 
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Also Known As:
Crowne Plaza Wiesbaden Hotel Wiesbaden
Wiesbaden Crowne Plaza

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