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“Fine Hotel in Good Location” 4 of 5 stars
Review of Hotel Nassauer Hof

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Hotel Nassauer Hof
5.0 of 5 Hotel   |   Kaiser-Friedrich-Platz 3-4, 65183 Wiesbaden, Hesse, Germany   |  
Hotel amenities
Ranked #2 of 45 Hotels in Wiesbaden
Certificate of Excellence 2014
essex
Top Contributor
60 reviews 60 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
“Fine Hotel in Good Location”
4 of 5 stars Reviewed October 1, 2012

My wife and I spent four nights at this hotel before touring Southern Germany. We were welcomed by an efficient and friendly reception staff. Our bedroom was comfortable, clean and well maintained and the bathroom was well equipped. A negative point was the air conditioning, which remained inadequate despite complaints. The public rooms are well appointed and maintained and there is a well equipped fitness centre. An excellent breakfast was provided with a particularly good selection of cold items. When we ate dinner in the hotel, there was a limited menu but the food was good and the service excellent. WIFI was available but quite expensive.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Nassauer-Hof, Manager at Hotel Nassauer Hof, responded to this review, October 15, 2012
Dear guest,

thank you very much for staying with us at the Hotel Nassauer Hof in Wiesbaden,
and for reflecting your stay with us so sincere and detailed.

Our guest's needs and wishes comply our highest priority.
We are very glad that we fulfilled your expectations and that keep your stay in so positive memories. I hope that also the other places you stayed at while touring Southern Germany brought so pleasant experiences with them.

We appreciate your constructive criticism a lot. This gives us the chance to steadily improve ourselves as well as to react optimal to potential flaws. I would like to sincerely apologise for the remaining inadequate air conditioning. Your feedback will be further discussed with the responsible department heads.

Thank you very much for your positive words. We are very delighted by your review and keep looking forward to your next stay in Wiesbaden.

Sincerely,

Peer Mackscheidt
Executive Assistant Manager
Rooms | Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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muscat
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 28, 2012

It's rare in Europe to find hotels with staff that have a feel for customer service, similar what you would experience in the East. However, in this hotel and in Germany, their service was outstanding. This is not form one individual, but from the entire hotel facilities including the door people. The rooms were spacious, breakfast was generous, food and facilities were great. The hotel is located right at the historical part of town a walking distance from the pedestrian shopping area. We were there in Sept, and while it was cool outside, inside the rooms it can be slightly warm, especially at night, so when selecting a room, request one with an A/C, as not all come with A/C. You would need one if you are visiting between May and Aug.

Room Tip: During the summer, request a room with A/C... Not all rooms have A/Cs.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Nassauer-Hof, Manager at Hotel Nassauer Hof, responded to this review, October 9, 2012
Dear guest,

Thank you very much for your sincere and very positive feedback!
We appreciate your effort to review your stay from September this year in such detail a lot.

We are glad that your experienced a pleasant stay in Germany,
and we are very delighted that you keep your stay at our hotel in such positive memories!
We communicated your review also to our colleagues, who were very pleased by your positive depiction.

Indeed, we we still have a few rooms left without air conditioning.
Unfortunately, this leads to warm temperatures in the rooms with air conditioning during the summer months. This topic will be discussed more thoroughly by the hotel direction.

Dear guest, thank you very much for your feedback and your comment report.
We are very much looking forward to welcoming you the next time in Wiesbaden!

Sincerely

Peer Mackscheidt
Executive Assistant Manager
Rooms | Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Top Contributor
63 reviews 63 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 10, 2012 via mobile

Just the best in Wiesbaden with modern rooms in a beautiful old building, three restaurants with terraces, the most vibrant bar in town with live music + a pool & a roof terrace.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Nassauer-Hof, Manager at Hotel Nassauer Hof, responded to this review, November 8, 2012
Dear guest,

Thank you very much for staying with us at the Hotel Nassauer Hof in Wiesbaden.
We appreciate a lot that you took the time to review your stay in March this year, and we are very glad knowing that you keep your time at our hotel in such positive memories.

Each guest’s personal opinion we hold in high regard:
Therefore we would like to thank you very much for both your individual feedback and your personal comment report. This gives us the best chance to react optimal to potential flaws and to further improve ourselves.

The entire Nassauer Hof team has set itself the highest priority to guarantee execellent standards of quality and service in order to create a perfect stay as well as unique moments and memorable experiences for each of our guests! This is communicated and underlined by the entire team with a friendly appearance and honest courteous services.

If there is anything that we could help you with for your next stay in Wiesbaden, please do not hesitate to directly contact us!

Sincerely

Peer Mackscheidt
Executive Assistant Manager
Rooms | Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 10, 2012

We spent 4 days in Germany, driving, and every night we stayed at a different hotel. Wiesbaden's experience was very good. The moment we arrived we were warmly greeted by hotel staff, they immediately helped us to unload luggage took the keys to park the car in their garage, wished our bags to the room. Front desk was very friendly gave us an upgraded room, accompanied us, showed everything in the room . Hotel is very nice room was clean bathroom fantastic . Few things mattress was very hard, and despite a/c working it did not cool the room well, if felt hot still, so between the mattress quality and temperature, I had trouble sleeping.
Breakfast was included, it was our choice when we booked to include breakfast, it was good, solid quality. My biggest gripe with hotel, for that level of establishment, it could give you free Internet, not to charge, just have it complimentary, like many hotels do. Otherwise, it was grand staff very good, as well, as location

Room Tip: Ask for a room, faxing courtyard maybe not great view but very quiet
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Nassauer-Hof, Manager at Hotel Nassauer Hof, responded to this review, November 8, 2012
Dear guest,

Thank you very much for your sincere feedback and your constructive comment report!
We hope that you had a pleasant time in Germany; it was a pleasure for us to welcome you in July this year in Wiesbaden and we are glad that you had a pleasant stay at out hotel!

We appreciate a lot that you took the time to review your stay with us in such detail and in full explanations. We are very delighted by your positive and very personal review!

Unfortunately, there were some points that did not meet your individual expectations:
The mattresses in our rooms and suites have an mediumhardness - therefore, all our beds are equipped with one hardness type.For your next stay we would like to offer you additional (woollen) blankets, which we would place under the sheet in order to make it more comfortable for you!

We would like to sincerely apologise for air conditioning, which had not been working to your satisfaction. If you notice something again in the future, please do not hesitate to contact us directly so that we can act immediately and directly take care of any flaws.

Indeed, we do not offer free wifi access so far. Due to successful contract negotiations with our external service provider iBahn we have been able to promote as of November 1st onwoards new internet access offers. You now have the chance to use free Wi-Fi access 30minutes with limited bandwidth twice per day. The rates for premium access with full bandwidth had been decreased as well to provide our guests with an even more comfortable stay in Wiesbaden.

We are very much looking forward to welcome you the next time in Wiesbaden!

Sincerely

Peer Mackscheidt
Executive Assistant Manager
Rooms | Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garmisch-Partenkirchen, Germany
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 3, 2012

I found the front desk staff to be less than welcoming and actually a bit rude which lowers the overall quality of this hotel. What's up with the constant questioning of guest as they come and go from the hotel?

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Nassauer-Hof, Manager at Hotel Nassauer Hof, responded to this review, October 16, 2012
Dear guest,

We would like to thank you very much for reviewing your stay with us;your sincere feedback as and your personal comment report we appreciate a lot.

Unfortunately you were not contented with our services and facilities.
The guest’s personal needs and wishes comply our own requirements. Our consistent endeavor is to steadily improver ourselves, therefore please be assured that we take your constructive criticism very seriously. Your feedback has been forwarded to the responsible department head, who in turn sensitized their staff accordingly.

For your next reservation, we would like to discuss your very individual need and expectations more thoroughly with you in order to create the most comfortable stay for you. If you have any questions or inquiries, please do not hesitate to directly contact us, so that we can act immediately according to your wishes.

Sincerely,

Peer Mackscheidt
Executive Assistant Manager
Rooms | Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 1, 2012

We didnt like our room but in general our stay was nice and we had nice experience. Most of all we liked the swimming pool at the top floor. It was clean, nice, relaxing with the great service. At some point we were the only one at the pool so we really enjoyed it. We enjoyed as well their Estele Lauder treatments. The only drawback is maybe the price, as we found it a bit too expensive for the room we got and for such town as Wiesbaden.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Nassauer-Hof, Manager at Hotel Nassauer Hof, responded to this review, November 16, 2012
Dear guest,

thank you so much for sharing your very personal experiences about your time at the Hotel Nassauer Hof in Wiesbaden. We are glad that you enjoyed your stay and that your keep it in positive memories.

Unfortunately, you were not completely satisfied with the room in which you had been accommodated during your stay. In order to guarantee a more comfortable stay the next time we would like to discuss with you your very individual expectations more thoroughly with your next reservation. We are glad that you also found the time to visit both our spa area the Nassauer Hof Therme and our Estée Lauder Beauty Center.

We are very pleased that you remember your time with us so positively!

Sincerely,

Peer Mackscheidt
Executive Assistant Manager
Rooms | Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindenhurst, Illinois
Top Contributor
78 reviews 78 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 31, 2012

My room was spacious with comfortable beds. I enjoyed going to the swimming pool on the top floor, relaxing music and ambience. The fitness room looks updated and airy/open...but I didn't make it there to test the equipment. The breakfast offerings are immense. The hot options are limited and are the same daily - a little boring. The wait staff for the breakfast could be a bit more helpful -i.e. you can order omelets, etc but the staff never inquired or sometimes didnt come back after they completed the beverage service. The front desk staff was extremely helpful with taxis and advice. The housekeeping staff went out of their way to fix an electrical problem for me after I blew a fuse in the first couple of minutes in the room. They could have given it too me broken and said sorry.... they came up with a creative solution and I am quite greatful. One down side is the smoking bar at the entrace which opens up at night. The smoke seeps out and fills the elevator.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Nassauer-Hof, Manager at Hotel Nassauer Hof, responded to this review, November 16, 2012
Dear guest,

thank you very much for your detailed review sharing your very personal experiences while staying with us at the Hotel Nassauer Hof in Wiesbaden in March this year. We are pleased by your positive feedback as well as your constructive comment report and we are glad that you keep the time at our hotel in positive memories and also found the time to visit our spa area the Nassauer Hof Therme.

Unfortunately, you had been discontented with the Nassauer Hof Bar, which is, indeed, a smoker’s bar. Regrettably the smoke from the bar also filled the area before its entrance. We would like to speak out our kind apologies for this inconvenience. Moreover, we have discussed this matter with the responsible department head to find an accurate measure according to your feedback.

If you have any further inquiries or, if there is anything that we could help you with for your next reservation, we would be glad assisting you with your requests. Therefore, please do not hesitate to directly contact us.

Sincerely,

Peer Mackscheidt
Executive Assistant Manager
Rooms | Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nassauer Hof

Address: Kaiser-Friedrich-Platz 3-4, 65183 Wiesbaden, Hesse, Germany
Location: Germany > Hesse > Wiesbaden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Wiesbaden
#2 Luxury Hotel in Wiesbaden
#2 Family Hotel in Wiesbaden
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Nassauer Hof 5*
Number of rooms: 159
Official Description (provided by the hotel):
The Nassauer Hof - a classic hotel located in the Rhine-Main region - is a true gem of the German luxury hotel sector. Set right in the heart of Wiesbaden opposite the magnificent Wiesbaden Kurhaus, the hotel is favoured place to stay for visitors from all over the world as well as a very prestigious home from home for many of the residents of Wiesbaden. "Much more than just a home from home" has been the Nassauer Hof motto ever since 1819. ... more   less 
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Also Known As:
Nassauer Hof Hotel
Nassauer Hof Wiesbaden

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