Stayed here for 3 nights with work colleague. I wouldn't have thought again about the arrival mix up if service had improved, but sadly it went down hill and ended up feeling like i was in an episode of Faulty Towers!
Upon arrival we were asked for our Credit card to secure the booking, i explained that it was a pre paid company booking and i didn't need to hand over my personal credit card. The women at Reception insisted it was not paid, i that it was. After a few mins of wrangling she found the appropriate paperwork to agree it was indeed pre paid. No apology nor even a smile. They did point us in the direction of the right Tram for Documenta when we asked, but we later discovered some guests were given free tram tickets.Later that night we returned and asked to use the wifi (as basic as having an ensuite surely these days) 5 euro, we both tried to log on. No, we had to pay twice, not per room but per device. The internet kept cutting out and logging us out. We called reception and were told they would refund our money the next day. The next day we asked if, rather than have our money refunded they could just give us a fresh password as we still needed to use the internet. No. We then spent a ridiculous 45 minutes whilst the duty manager called the internet provider to see who was responsible for the problem, as he explained, they wouldnt want to pay for it if it was the fault of the internet company!! The outcome was we had then to go back to our rooms, log in, call the company and then we'd be allowed on without being charged 5 more euros. I called the number given by reception only to find i needed to add a code first, after still not getting through i left my colleague to try and resorted to the maxibar for a glass of wine and a packet of crisps - the crisps jammed in the machine and i lost my euro (!). Next morning as we went for breakfast before checking out we were told our payment didnt include breakfast (it did, and we'd had breakfast the previous two days); upon check three hours later as we checked out and handed in our keys we were asked for the 5 euros as we'd used the internet the night before!! We left. We were only in this hotel for very short periods between visiting Documenta and in almost all of them I felt unwelcome. A positive - fantastically comfortable beds but... rooms were too hot. I wouldnt stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.