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“WARNING !!!!” 1 of 5 stars
Review of Hotel Diplomat

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Hotel Diplomat
Ostendstrasse 24-26, 60314 Frankfurt, Hesse, Germany (Innenstadt)   |  
Hotel amenities
Ranked #226 of 264 Hotels in Frankfurt
Altrincham UK
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“WARNING !!!!”
1 of 5 stars Reviewed April 23, 2012

Wife and I (Both 50) seasoned travellers pre-booked for 4 nights into yjis leafy interesting looking boutique hotel prior my visit to Trade Show. Hotel charged 125 euro p.night during trade show.

Double room could barely fit our small "Ryanair" suitcase, room not decorated for years and bathroom had broken ceramics and facilities which were frankly ancient

Staff were clearly embarrassed and hurriedly took full payment on arrival - in case we cancelled after seeing room.
Hotel was a disgrace to Frankfurt hoteliers and should not be posted on ANY WEBSITE.
Hotel added fuel to our fury by charging 5 euros for internet connection

A local said "Usually jobbing builders " use it if working locally

Room Tip: Bring your own tea /coffeee making facility AND MILK. Request for milk was greeted with Sorry only a...
See more room tips
  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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74 reviews from our community

Traveler rating
    4
    13
    26
    11
    20
See reviews for
7
22
11
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • Italian first
  • Japanese first
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  • Swedish first
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English first
Southampton
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 7, 2011

Ok so it is basic, but a good price and very central. Germany usually provides very good standard hotels, however given the price and location don't expect really high levels of comfort. It was comfortable and the shower worked well. Breakfast ok, filling but not a huge choice. Nearby are plenty of bars/restaurants and there's also a kiosk by the bridge which seems open most hours and handy for buying water/tobacco or even beer and other things.

I would stay here again as it served its purpose and the price is good. Location has to be the main plus point.

  • Stayed June 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Bay Area
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 26, 2011

So, this is a case of you get what you pay for. Very centrally located, just a block from public transportation and very affordable. The staff was friendly and helpful. But it was run down. The carpet was so gross I was hesitant to take off my socks! But, the sheets and towels were clean as was the bathroom. If I were looking to save money, I would stay there again, but I would also be willing to pay 10 or 20 Euros more a night for a better ambiance.

  • Stayed July 2011, traveled with friends
    • 2 of 5 stars Cleanliness
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Alexandria, Virginia
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 9, 2011

This is probably the cheapest hotel in Frankfurt and for the price, it offers a wonderful stay. The lobby and hallways make you nervous but the room is very comfortable, the bathroom is serviceable and clean and the bed is just great. I couldn't have asked for more for what I was paying and I was very pleased with the staff and the breakfast as well.

Its is by no means a luxury place - it is a budget place. If you can't handle small rooms and minimal amenities, then go pay more for a nicer place. If you're a true traveler and just need a place to sleep, you can't do better than this hotel.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Daytona Beach, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 8, 2010

Since the underground train station for Ostend is a half-block from the hotel (two exits, so make sure you go to the Ostendstrasse exit and turn left leaving the station) it is very easy to find. The room we had was small but adequate. The staff were helpful and friendly. Breakfast was typical continental. A wonderful little restaurant, the Sommertraum, just at the corner back toward the station was perfect for evening meals.

There is an elevator and even though our room was by the elevator, it was not disturbing. The hotel seems elderly and the design sort of bland, but the neighborhood makes for a good walk. Three blocks to the tram and shops, not far to the riverwalk. Frankfurt itself turned out to be charming when I was expecting a more industrial city. Excellent museums and entertainment, including river cruises.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2010

1st trip to Germany!
found this gem of a hotel. Located within walking distance of the Ziel (shopping and stores)
every mourning starting a 6am they offer free breakfast. its amazing! and its free.
the rooms are a bit small. oh and there is no shower curtains in the tub area. not sure if thats normal in Germany. the room key is an actual key about 6 inches long!!!
Stayed for 5 days. for the price and location its so worth it.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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australia
1 review
4 of 5 stars Reviewed July 5, 2010

I would recomend this hotel it was clean friendly and in a good position the staff were helpful and friendly breakfast was good the room was clean and a good size for the price. It was very close to the rail station which very easy to use ,the resturant next door was great very friendly staff and food excellent

  • Stayed May 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Diplomat

Address: Ostendstrasse 24-26, 60314 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt , Ostend - Osthafen
Amenities:
Hotel Style:
Ranked #226 of 264 Hotels in Frankfurt
Price Range (Based on Average Rates): $
Number of rooms: 50
Reservation Options:
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Also Known As:
Diplomat Hotel Frankfurt

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