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“Nice fancy with poor internet connection” 5 of 5 stars
Review of Moevenpick Hotel Frankfurt am Main City

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Moevenpick Hotel Frankfurt am Main City
4.0 of 5 Hotel   |   Den Haager Strasse 5 | Ecke Hemmerichsweg, 60327 Frankfurt, Hesse, Germany   |  
Hotel amenities
Ranked #17 of 264 Hotels in Frankfurt
Athens, Greece
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Nice fancy with poor internet connection”
5 of 5 stars Reviewed February 8, 2014

During my 3 days business trip to Frankfurt, I stayed in Mövenpick Hotel. It was fancy and luxurious but lacked the good internet connection. The service was pretty good, as their pizza too. Best thing that they have smokers' rooms and I could smoke without going to the balcony all the time.

Room Tip: Nice, but internet was slow.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHFC, Leiter Gästebetreuung at Moevenpick Hotel Frankfurt am Main City, responded to this review, February 12, 2014
Dear Nick8670,

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of our team.

We are delighted to hear that the services and facilities as well as our food offers have met your expectations.
Please accept our apologies for the internet connection; next time you stay at our hotel please be so kind to call our reception team, they can inform our technical department to check the internet functions.
We are looking forward to welcoming you soon again at our hotel.

With kindest regards

Mövenpick Hotel Frankfurt City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Washington DC, District of Columbia
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 27, 2013

Stayed here for several day for business meetings. Clean facility. check in very pleasant, all employees were helpful and bi-lingual. food at breakfast and lunch buffet good for this level of hotel. Beds, typical inexpensive European bed - not a lot of cushion. clean bath room. location shot walk to subway system. Excellent for business.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHFC, Leiter Gästebetreuung at Moevenpick Hotel Frankfurt am Main City, responded to this review, January 14, 2014
Dear MBF6288,

Your satisfied opinion about our hotel and your online feedback is much appreciated; thank you very much!
We are delighted to hear that our services and facilities met your expectations.
Let us welcome you soon again at our property, we are already looking forward to your next booking.

With kindest regards

Mövenpick Hotel Frankfurt City Team
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Moscow, Russia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 31, 2013

Hotel is situated very close to the exhibition center. In terms of timesaving it was just great advantage for me. Accommodation was nice and comfortable. Breakfast was with good choice of food. Shopping center is right across the street. Ongoing construction on the front of my window and weak wi-fi coverage in my room were a bit disappointing factors. By the way, internet could be included in the price. In general, I would say - it was a good stay in this hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHFC, Leiter Gästebetreuung at Moevenpick Hotel Frankfurt am Main City, responded to this review, November 4, 2013
Dear Zakhar,

Thank you very much for having stayed at our Mövenpick Hotel Frankfurt City and for your satisfied feedback.
It is amongst our highest priorities to persuade all our guests from Mövenpick Hotels and Resorts; we are delighted to hear that the services and facilities of our hotel have met your expectations.


Please be so kind to ask for our Comfort-Category next time you stay at our hotel. Our reservations department would be very pleased to book this kind of room for you which includes all amenities of the Standard category and also Wi-Fi, a free bottle of water, late Check Out until 3 p.m. and a welcome drink in our All-Day Bar.

We are already looking forward to welcoming you again at our property.

With kindest regards
Your Mövenpick Hotel Frankfurt City Team
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London GB
Top Contributor
103 reviews 103 reviews
72 hotel reviews
Reviews in 48 cities Reviews in 48 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 30, 2013

New hotel in the messe (trade fair) area of Frankfurt. Very nicely appointed, rooms modern and well equipped (and pretty good soundproofing). Service really good, restaurant excellent for a mid-range hotel (but then Movenpick's background was always in catering). Meeting rooms professionally run. Overall, I was impressed and would happily stay here again. It's a little bit of a sclepp to get to the central area of Frankfurt, but there's an underground train station nearby and cabs outside the hotel all the time. It's about a 15 minute walk to the main station, but not a nice walk (rough part of town once you leave the Messe area).

Room tip: the rooms facing away from the street overlook a small warehouse area where work begins around 7am and continues late. The sound proofing is great so you don't hear much unless you want to open a window. If that's the case, maybe a street facing room is better (the streets in this area are generally quiet).

Room Tip: Maybe one facing the street but all good.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHFC, Leiter Gästebetreuung at Moevenpick Hotel Frankfurt am Main City, responded to this review, November 4, 2013
Dear Gaffeur,

Thank you very much for such a great opinion regarding our Mövenpick Hotel Frankfurt City and the time you took to rate our hotel on tripadvisor.com.
We find each guest comment extremely valuable. Everyday we gain experience and improve our service. It is our great wish to make every guest feel welcome and comfortable. We are very pleased we were able to deliver the best service.

We are looking forward to welcoming you soon again at Mövenpick Hotel Frankfurt City to make your next stay again enjoyable and memorable.

With best regards

Yours Mövenpick Hotel Frankfurt City Team
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Ilfracombe, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 28, 2013

This hotel is perfect for anyone attending an exhibition or concert at the Frankfurt Messe. It's about a 300 yard walk ! The hotel itself is new and therefore clean and odern. I was a little surprised to see two single beds in my roon, but this didn't bother me too much. The staff here are freindly and very attentive.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHFC, Leiter Gästebetreuung at Moevenpick Hotel Frankfurt am Main City, responded to this review, October 29, 2013
Dear Nessabella11,

First of all we thank you very much for having stayed at our Mövenpick Hotel Frankfurt City
and for taking the time to rate our hotel on tripadvisor.com with such a satisfied opinion.
It is amongst our highest priorities to persuade all our guests from Mövenpick Hotels and Resorts.

We shared your perfectly contented opinion with our whole team – this is a big motivation for all our staff.

The room was obviously a twin bedded room, please ask next time for a single room, we do just have king bedded rooms for single use.

We are very much looking forward to welcoming you soon again and to host you to your full satisfaction.

Sincerely yours

Mövenpick Hotel Frankfurt City Team
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Dubai, United Arab Emirates
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 28, 2013

I recently ran the Frankfurt marathon, that started & finished at Messe Frankfurt (exhibition centre). It's no wonder that this was the official race hotel - it's location is simply perfect, and everything about the hotel works well.

This may not be the worlds best hotel, but it doesn't pretend to be either. It does what it does extremely well, and with expected Swiss / German efficiency. It is clean, functional, comfortable and with good food

Many hotels could learn a lot here!

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHFC, Leiter Gästebetreuung at Moevenpick Hotel Frankfurt am Main City, responded to this review, October 29, 2013
Dear Gould N.,

First of all: many happy returns on the fact that you absolved a marathon! We are very happy, that our hotel made your stay comfortable und you were therefore well-prepared for the 42 km.
Your perfectly contented opinion about our hotel is a big motivation for all our staff, thank you very much.
We would be most happy to welcome you again at our property, at the latest for the next marathon in October 2014?!

With kindest regards
Yours Mövenpick Hotel Frankfurt City Team
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Boston, Massachusetts
Top Contributor
55 reviews 55 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 12, 2013 via mobile

After 19 years at Frankfurt Book Fair I finally found a hotel I'd want to stay at ! The Marriott is too big and crowded with poor service, the Maritim overpriced with no service but this was just right
Efficient service, well maintained and solid food and beverage service. The location is great..right next to hall 3 entrance and across from the new shopping center full of restaurants and shops to grab things. I'd definitely stay here again....if I have to go to a 20th FBF

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHFC, Leiter Gästebetreuung at Moevenpick Hotel Frankfurt am Main City, responded to this review, October 28, 2013
Dear Donojames,

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of our team.

We are delighted to hear that the services and facilities of our hotel have met your expectations.
We do look forward welcoming you back to our hotel in the near future.

Sincerely yours

Mövenpick Hotel Frankfurt City Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel Frankfurt am Main City

Address: Den Haager Strasse 5 | Ecke Hemmerichsweg, 60327 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 Family Hotel in Frankfurt
#11 Luxury Hotel in Frankfurt
#17 Business Hotel in Frankfurt
#20 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Moevenpick Hotel Frankfurt am Main City 4*
Number of rooms: 288
Official Description (provided by the hotel):
Whether you are planning to visit Frankfurt on a business trip to attend or host a conference, or on vacation to enjoy one of Germany's finest cities, the modern and comfortable Movenpick Hotel Frankfurt City is the perfect choice for you and your party.Easily reached by train or Metro from the airport, the Movenpick Hotel Frankfurt City is ideally located next to the fairground and vis-a- vis the new shopping centre Skyline Plaza; to offer you the perfect balance between convenience and executive level business facilities. For successful business events, a new-generation conference centre is at your disposal. For outings, take the nearby metro to visit the charming old city of Frankfurt. ... more   less 
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Also Known As:
Moevenpick Hotel Frankfurt

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