Stayed in 6 hotels while traveling in Germany for 9 days, and this hotel by far had the worst service. Where to start...
When we arrived, we waited at the desk for a solid 15 minutes before anyone showed up to help us. After we checked in, we asked if it was ok for us to leave our car where we parked it outside the lobby, and were told that it was fine to park there for now, but that we would have to park it underground and be charged to park our car each day. When we got into our room, as we were looking over the amenities booklet, it clearly stated that if we parked our car where it was outside the lobby, it was first-come-first-serve and free to guests. Only the ADDITIONAL parking underground had to be paid for.
We booked a non-smoking room, so when we got into the room, we were super surprised to smell residual smoke. My girlfriend went downstairs to complain, and she was assured that it was a non-smoking room and that all other non-smoking rooms were occupied. I went to our friends room down the hall, which was also a non-smoking room, and theirs smelled perfectly fine. When I got back to my room, I noticed that the placard on the door clearly showed it was a smoking room (picture attached). I went downstairs, and told the woman at the desk that she had put us in a smoking room, and she assured me that the entire hallway was non-smoking (all the other rooms on that hallway were marked as non-smoking). It wasn't until I showed her the picture of the placard I took, and started getting visibly upset that she agreed to move us to a different room (which apparently was unavailable 5 minutes prior when my girlfriend went to ask for a new room).
This check-in situation basically soured us for the rest of our stay. As far as accommodations, they were what you would expect. Breakfast was fine, the sauna in the basement was fine. It was a few blocks from public transportation (which we used, even though we had a car). But REALLY CRAPPY SERVICE.
If you've want a non-smoking room.... make sure you check the placard, and get ready to argue wi...
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