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Holiday Inn Express Frankfurt-Messe: Traveler Reviews

3.0 of 5
Gutleutstrasse 296, 60327 Frankfurt, Hesse, Germany
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Holiday Inn Express Frankfurt-Messe
Ranked #60 of 261 hotels in Frankfurt
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223 reviews from our community

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Traveler rating
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    92
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    15
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Date Rating
Hampton Hill, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
“Nice place to stay - A few 'local characters' in the street...”
4 of 5 stars Reviewed November 16, 2012

Driving up from Munich, we stopped in at Frankfurt for the night. We found the hotel with relative ease and soon discovered the easy option was to park in their private car park... Street Parking is available, but a bit of a pain - for the tourist anyway!
The welcome was typically German - To the point less the niceities! It's not rude, It's just the way the language is - For a western tourist, it can feel a little abrupt, but you shouldn't let it worry you.
The rooms were large and the bed comfortable. The bathroom and amenities were all fantastic - I've stayed in plenty of 4 and 5* that aren't as comfortable as this!
The bar staff were good and there was a good selection of beer and wine available.
The 'local characters' I refer to in the heading were about the only downside - The hotel is located on the edge of a seemingly seedy type of area - We saw a few drug users, hookers and that type of crowd, mixed in with the everyday folk... quite openly plying their trade... It wasn't a case of feeling nervous - it was more of a case of looking twice... digesting and moving on. Neither of the above activities had a negative impact on my stay in the hotel.
Holiday Inn Express is good as it offers breakfast! From the 2 or 3 I've stayed in, its a run of the mill, know what your gonna get type of breakfast... but it's good and it's consistent - Thats all you need!
We did venture out into Frankfurt in the evening - And boy oh boy - We found an amazing little restaurant that served up some fantastic, traditional german cuisine! My father was in Germanic heaven. I'll try to attach the photos! The restaurant is call Das WirtsHaus. Absolutely fantastic - Their is a platter option for two at about 20 euros a head - It's worth every cent!
We also went out to the tallest building in frankfurt and took the lift up to the top for 5 euros, for a great view of the city - I recommend this if you have the chance!

All in all, a really comfortable hotel and a great little restaurant made our short lived stay in Frankfurt most enjoyable!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Brian8Alex for Frankfurt
Ask Brian8Alex about Holiday Inn Express Frankfurt-Messe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this review
November 21, 2012
Dear Guests,

Many thanks for your nice and also detailled review on your stay in Frankfurt. We loved to read it!
It's great that you liked...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
“Stayed twice last summer”
4 of 5 stars Reviewed November 13, 2012

My sister and I stayed here twice last summer, and both times we were extremely satisfied.

The staff were friendly, polite and helpful, even when dealing with frustrated travellers taking their feelings out on the staff. The room was clean and comfortable.

It isn't exactly within walking distance of anything exciting, but there is a bus stop right outside the front door, making it easy to get to the Hauptbahnhof and, from there, to the rest of the city.

A definite bonus was the free wi-fi in the comfortable lobby.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Caroline M about Holiday Inn Express Frankfurt-Messe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this review
November 16, 2012
Dear Caroline,

Many thanks for sharing your review with TripAdvisor!

We are very happy to hear that you liked staying with usm and are also proud to have made your stay comfortable and your appreciation of our staff efforts. It's not always easy to stay calm and polite all the time, however, every guest has his or her point and that's what we'd like to find out and comfort afterwards :-)

Hope to be able to welcome you again to Frankfurt!

Best regards
Martin and team
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Utrecht, The Netherlands
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
“Stayed during Buch-messe...”
2 of 5 stars Reviewed November 2, 2012

we stayed here during the Frankfurt book fair, so price was certainly $$$$. I can understand that hotels make use of the opportunity to make more money.
While at the bar and wiling to eat we wanted to see the menu: the options were pizza and/or pizza. All other dishes were mentioned on the menu as "sold out". Breakfast was crowded, an the room at the end very noisy.
i will try to book timely next year...

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Eugenio G about Holiday Inn Express Frankfurt-Messe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, Manager at Holiday Inn Express Frankfurt-Messe, responded to this review
November 5, 2012
Dear Guest,

Many thanks for your valuable feedback and thanks for taking your time to leave your review on TripAdvisor. We are sorry to hear that you have not liked staying with us during Buchmesse.

The issue you have pointed out with the limited dinner has been commented earlier on already. Holiday Inn Express hotels usually do not offer any food except our breakfast, however, we were able to offer a limited snack menu. However, our food provider stopped the production of the articles we used to sell very short term and could not offer any alternatives.
For the moment, we are looking for alternatives to offer you.

Nevertheless, we hope to welcome you to Holiday Inn Express in the future.

Best regards,
Martin and team
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Bath, United Kingdom
1 review
“Commercial hotel - not suitable for long stay”
2 of 5 stars Reviewed October 17, 2012

Stayed for 6 nights. Too long! Hotel does what it should, but no creature comforts - no comfy arm chairs or sofas to relax in either in room or lobby/lounge. Continental breakfast only, no food worth writing about in evening. Very basic, on the fringes of Frankfurt in a semi-industrial area. minimum of 10euros for cab to city centre. I'd stay for a night, possibly 2, but never more in one stay again.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Tom E about Holiday Inn Express Frankfurt-Messe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Frankfurt-Messe, responded to this review
October 31, 2012
Dear Tom E,

Thank you so much for your candid review of our hotel. I'm sorry to see you received service that was less than satisfactory. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments have all been documented and will be forwarded to the appropriate departments for necessary actions. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHG Care
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Dundee, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“A commercial hotel that's not great during the Frankfurt Automechanika”
3 of 5 stars Reviewed September 23, 2012

Due to the name Messe, I initially thought that this hotel was very close to the exhibition center, however I was wrong, as this is quiet far away, I mean it would be close if you draw a direct line, but unfortunately there was no easy way to get there, either you have to wait for the bus to arrive(every 10-15mins) which goes all around and gets to the main train station, from there you can take the tram, this process take around 30-45mins. Or can walk 1km to the nearest tram and then take the tram, or the one we took most often during our 5 day stay was the taxi, as we were too tired of walking around each day at the exhibition.

As for the positives, it's very clean and modern, the receptionist was helpful, but most of the time she was along in a fully booked hotel which meant that you need to stay in line for some time to talk to her.

Other downsides are that it's located in a industrial area that seems to have some places already run down, so there is noting to do right outside of the hotel, and there are no convenient stores that are close by either.

Breakfast was alright in European standards, but it was the same thing all 5 days we stayed there, so on the last day we actually didn't bother even eating anything as we were for fed up of it. And coming from Asia with a non-red meat diet meant that it was bread and butter meal for us.

All in all I wouldn't stay here again.



Stayed September 2012, traveled on business
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See 2 more reviews by Hiran K for Frankfurt
Ask Hiran K about Holiday Inn Express Frankfurt-Messe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Frankfurt-Messe, responded to this review
October 8, 2012
Dear Hiran K,

Thank you for taking the time to review our property. I am pleased you found our hotel to be clean and modern as well as our staff...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Frankfurt-Messe

Also Known As:
Holiday Inn Express Frankfurt-Messe Hotel
Holiday Inn Express Frankfurt-Messe Hotel Frankfurt
Holiday Inn Express Frankfurt
Holiday Inn Frankfurt
Frankfurt Holiday Inn
Address: Gutleutstrasse 296, 60327 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Business Center Free Breakfast Pets Allowed Restaurant Wheelchair access
Hotel Style:
#15 Best Value Hotels in Frankfurt
#19 Family Hotels in Frankfurt
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Frankfurt Messe! The hotel offers 175 comfortable and well-equipped rooms on 5 floors, including 2 rooms suitable for disabled guests and also smoking and non-smoking rooms. The rooms are equipped with air conditioning, satellite TV, high-speed Internet connection and tea and coffee making facilities. Start your day with our complimentary breakfast buffet! The hotel also offers 3 modern conference rooms with natural light, air conditioning and internet access and offers numerous conference materials for successful meetings for up to 60 people. The hotel is near the central railway station, the Festival Hall and the 'Messe Frankfurt' exhibition grounds (Euromold, Heimtextil, Paperworld, Ambiente, Buchmesse, ISH, ACHEMA, IAA, etc.) Frankfurt s Westhafen and Gallusviertel/Galluspark business quarters are in the direct vicinity of the hotel and the Hoechst Industrial Park and Eschborn can be easily reached by car. With easy connections to the A5 motorway and the city centre, the hotel is an ideal location for your overnight stays, conferences and meetings. You can enjoy live football matches of Eintracht Frankfurt and also concerts at the Commerzbank Arena. You can book tickets for the Rhein-Main transport authority and also tours directly at reception. ... more   less 
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