This is the third time we've stayed at the Mercator but it may well be the last. Good things: the location is great, the rooms are good value for money and it's very convenient for our needs when visiting Frankfurt. This may not be enough to make us return a fourth time, though. While the guy in the evening shift was helpful and pleasant to deal with, the woman taking care of the morning shift is in dire need of some hospitality and customer service training. The least that can be expected from someone working the front desk is a welcoming attitude and a will to help customers. Not this woman. Her manners and attitude were a nightmare, going from apathetic to easily frustrated to downright rude. After travelling all around the world and staying in all manner of places, ranging from budget hostels to 5-star palaces, this is the first time we may not be returning somewhere solely due to the behaviour of one member of the staff.
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- Also Known As:
- Mercator Hotel Frankfurt