I liked this place. It seems to be run by hotel professionals, and not by a chain company.
First, I usually stay in the InterCity Hotel just because it's so close to the HBF, but the Savoy is just as easy, less expensive, and again, has a feel to it that just escapes the popular chain hotels. The people who work here seem really engaged with their workplace.
There was a leaky pipe in my room upon check in...and within seconds, super-polite and professional repairmen were in my room after I called the front desk. What's funny is that within minutes, they'd removed the entire toilet from the wall and were drilling loudly while I was trying to do some work and recover from a trans-continental flight. I notified the front desk again and they upgraded my simple but comfortable room to a similar one with free mini-bar. In no way extravagant, but it was comfortable and very dark for my afternoon nap. Fair enough.
Upon check-out, I mentioned this inconvenience to the Manager. He tartly replied that I was upgraded. I countered...the first room should have been out of service (which is true). He comped my internet use. Fair enough.
Another guest tried to extend his room, without paying, from 9 AM to 5 PM, and demanded it be done. This time, another manager explained clearly his two choices: he could check out now or pay for a later check-out. When he pleaded ignorance, she offered to escort him upstairs and remove his bags together. I liked her business-sense. Here was a customer who was trying to take advantage, and was turned down. I reported a minor inconvenience and received a minor courtesy.
I'll definitely stay here again. "You get what you pay for" is cliche, but here, you actually do only get what you pay for-and what you get is good service, a clean hotel, and a nice location. I'll take that over a generic chain hotel experience any day.
Ask for an upgrade...why not? The Check-in Staff seems to be able to make decisions about such thin...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.