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“Everything as expected” 4 of 5 stars
Review of Novotel Frankfurt City

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Novotel Frankfurt City
4.0 of 5 Hotel   |   Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany (Bockenheim)   |  
Hotel amenities
Ranked #84 of 265 Hotels in Frankfurt
Helsingoer, Denmark
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Everything as expected”
4 of 5 stars Reviewed July 21, 2014

We have used this hotel many times, driving to Southern Europe and we have always been satisfied. Good breakfast, and secure private parking in the basement, - but both the private parking and the breakfast is a bit expensive.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

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521 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2014

The hotel itself is very spaceous. There's plenty of space in the rooms and everything is very clean. It is accessible by cab or train from the airport and the same if coming from the City centre or main train station. There's a couple of convenient stores just right outside - Aldi, Rewe, Lidl which are very good if you don't want to pay for breakfast as the convenient stores have their own bakery anyway. Trains pass by very often and the place could be dead on weekends as it is in the centre of a business estate.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review, July 17, 2014
Dear Michael,


Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Sandra Mathey
Front Office Manager
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Manchester, United Kingdom
1 review
3 of 5 stars Reviewed June 3, 2014

I have read many reviews of this hotel, both before and after travelling and must say that many are unfair.

This hotel does not claim to be a resort hotel and is therefore exactly what it claims to be ... An average, business hotel, which is clean functional and practical.

I must say that the service I received was mixed - Some staff members are very friendly and polite, others very rude and unwilling to help .... My suggestion would be refresher training with some of the team, particularly front desk and bar.

If you are planning to attend an exhibition at Messe Frankfurt this is a great location and only around 20 Euro in a taxi to central Frankfurt, if you want to explore.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Luxembourg City, Luxembourg
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 29, 2014

Let's start as I started. Perfect parking, checked. 24 hours reception, checked. Then it started. I had to go there because the hotel I booked didn't have a 24h reception and I was really late - around 9pm. I looked at the prices - overpriced, like every Novotel. My company paid for the stay, so I just asked about it. 105 was indicated for a single room on their table, I had to pay 135 "sorry, we didn't actualise the price tag". Nice to start with.
The room... was clean. That's the only thing I can say about it. 3-stars I think. The bed - how the hell can someone sleep in that thing? The mattress was completely worn out, wasn't changed since the hotel was built I suppose. I have back problems, I preferred to sleep on the floor. I had an urgent meeting the next day and the last thing I needed was waking up with back aches.
Then, the breakfast. Well, what they call a 5-star breakfast. Buns hard as stones, 3 or 4 days old at least. Going with jam or ham or cheese - nothing else. I didn't dare to try yoghurt after I saw the buns, couldn't afford to get sick that day. After I saw the ham and cheese, I went for the jam. I never put jam on buns, but after you see that breakfast buffet, you go for jam.

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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1049Novotel, Manager at Novotel Frankfurt City, responded to this review, June 11, 2014
Dear guest,
Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Please note that we are NOT a 5 Star hotel. The Novotel Frankfurt City is a 4 star hotel. Also everthing you can find on our breakfastbuffet is absolutly fresh. We never serve old buns or else.

At Novotel, we strive to provide a superior service experience for every customer.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Stephan Maier
General Manager
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Doha, Qatar
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014 via mobile

Pretty standard Novotel with clean and well sized rooms. Great location for the convention center but not much else. Gym is a hole in the wall. Breakfast gets really boring on day 3. Would go back for next convention but have breakfast out and run in the park instead.

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Additional Information about Novotel Frankfurt City

Address: Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#45 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Official Description (provided by the hotel):
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 
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Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel

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