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“Hilton Frankfurt - Just about ok - Hilton Berlin was way better!” 3 of 5 stars
Review of Hilton Frankfurt

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Hilton Frankfurt
5.0 of 5 Hotel   |   Hochstrasse 4, 60313 Frankfurt, Hesse, Germany   |  
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Ranked #12 of 262 hotels in Frankfurt
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Hilton Frankfurt - Just about ok - Hilton Berlin was way better!”
3 of 5 stars Reviewed April 5, 2013

Hilton Frankfurt was a good stay during our family trip around Europe this year.
The staff was friendly - with the exception of this one lady at the counter - she seemed to have behavourial issues, there was no one to take our luggage off from the taxi which was a bit strange. The service was good overall, the central room heaters were fixed after a while. The rooms were clean and comfortable - Hilton gets an A for that always. Something was wrong with an egg, which no one at the kitchen was about to figure out - the boiled egg had black stains inside it. *sigh* Just be careful while eating there though. Overall a pleasent stay minus the glitches.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt, responded to this review, April 9, 2013
Dear Guest,

Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your journey through Europe.

We are pleased to read that you and your family were able to enjoy your stay despite these glitches you mentioned.
We sincerely regret that not all aspects have been to your fullest satisfaction and would like to apologize for the lack of attention shown when you arrived and needed assistance with your luggage.

Your feedback is much appreciated and important for us in order to maintain our high standard. Please rest assured that we have taken good note of all your points raised in order to prevent similar incidents from reoccurring.

We look forward to welcome you back once again.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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London, United Kingdom
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 30, 2013

In January and February every year I attend Trade Fairs in Frankfurt, Munich and ,Milan and stay in Hilton Hotels where possible.. Why? Because of their high stantards, consistency ,quality, comfort, good management and generally convenient location. I am usually not disappointed. I have written reports on the the Hiltons in the other locations as well. They cater not only for the businessman but the tourists and general travellers as well.
The Hilton Frankfurt backs onto a lovely park area and if the weather is good enough they open an outdoor patio adjoining the restaurant and you can eat outside. the foyer is large and welcoming with a pleasant raised bar area for snacks and drinks. On this level also is the Pacific Colours Restaurant serving good food with an excellent lunchtime buffet.It is also used for Breakfast Service.

Standard Rooms are of very good standard but there is an option of Executive Rooms with additional facilities which also give access to the Executive Suite where one can eat Breakfast and also serves free drinks and food in the evening. In my opinion well worth the extra charge.

Staff as one would expect are helpful and pleasant and nothing is too much trouble for them. Again one is always surprised that the key element of any Hotel, that is the Reception, is always welcoming with a smile. Management is discreet but efficient.

Recommended!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt, responded to this review, April 6, 2013
Dear Russell,

Thank you very much for being our guest and for the time to share your valuable feedback with us and other travllers through the tripadvisor website.

It is a great pleasure to read about your experience and moreover to learn that you frequently enjoy your stays in Hilton hotels.
We appreciate your loyalty and hope to look forward to welcome you back next year.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
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milano
Top Contributor
246 reviews 246 reviews
26 hotel reviews
Reviews in 64 cities Reviews in 64 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed March 29, 2013 via mobile

Great location
Nice rooms
Nice gardens and a very nice lobby.
Free wi fi in The lobby
Bathrooms amazing as usual..
We are in 3 in a room and we have room for everyone...
Architecture here is The must. Great hotel, it reminds me gatwick

Stayed March 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt, responded to this review, April 6, 2013
Dear Guest,

Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent visit and thank you for taking the time to share your feedback with us and other travellers through the tripadvisor website.

We are pleased to read that you and your friends enjoyed your stay with us and felt comfortable in your room.

We hope to welcome you back soon and remain with best wishes.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Exective Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed March 29, 2013 via mobile

The past review was correct about Internet, the management reply not withstanding. Connecting with an iPhone starts you at 9 euros, then if you want to connect a laptop you're hit for 27 euros more - the so-called business package. Bring an iPad and you're up to 45/day. Something to factor into your rate anyway.

Rooms are Hilton standard but they lack attention to detail like other properties - just little annoyances like no bottle of water for travelers, no toothpaste, etc.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt, responded to this review, April 9, 2013
Dear Guest,

Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent journey and thank you for taking the time to share your valuable feedback with us and other travellers through the tripadvisor website.

Whilst very much appreciating your positive rating about our rooms, cleanliness and the location of the hotel, it is with great concern though to learn about your disagreement of our value for price paid. At this stage we would like to sincerely apologize for any inconvenience caused.

We understand your point of view with regards to the Internet and Hilton is currently evaluating a more costumer friendly solution with regards to this point. However, there might have been a misinterpretation of our previous message. We are sorry for any irritations this might have caused.

Once again we would like to take the opportunity to thank you for your valuable feedback, which are very important for us to constantly improve our service standards in every department.
We hope that we will be able to welcome you again at the Hilton Frankfurt in the near future. Please do let our Guest Relations Team or my office know, if we can be of any further assistance in the meantime.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 26, 2013

I have stayed at the Hilton Frankfurt for more than five times and most recently last week. While the hotel was nice, clean and modern, I think the internet system is a total let down. At my previous trip I was charged twice for connecting two devices. Internet is also a hassle to use at the lobby, as another client wrote above previously. The issue with internet charges makes me think if the hotel is profiting more on internet service rather than hotel services.

My check-in experience this time wasn't smooth either - when I asked for an internet with breakfast package I was conveniently told there was none. I eventually got the package after another colleague confirmed it with another staff. What a discrepancy!

Overall, this is not a business friendly hotel, and I would recommend my company not to put staff at this hotel again.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt, responded to this review, March 28, 2013
Dear Guest,

Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your business trip in March and thank you for your time to share your valuable feedback with us and other travellers through the tripadvisor website.

We truly appreciate your loyalty towards our hotel and were pleased to read that you are frequent guest. However, we also noticed that not all aspects of your stay have been to your fullest satisfaction, especially with regards to the use and cost for internet.

This is a topic where we are already working on further improvements for the benefit of our valued guests.
Please apologize for the insufficient information provided about an internet packaged price. I would like to reconfirm that we offer a rate option that includes the use of internet – the “Hilton Business” package. Just ask for the option internet package when doing your next reservation with us and our team members are delighted to assist you further. Of course it is also available when booking the room online.

We sincerely hope to further welcome you at the Hilton Frankfurt.
Happy Easter holidays.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
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Caracas, Venezuela
Top Contributor
79 reviews 79 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 26, 2013

Beautiful clean looking glass enclosed modern hotel located very close to the Frankfurt Opera House and the main shopping district.
The lobby is very open and very spacious which gives an airy feeling. The elevators are all glass enclosed and face the lobby.
The rooms are spacious, well appointed with very good lighting fixtures and also a good working desk. The room decor is soothing and tasteful. The mattress, linen and pillows were all first class.
The bathroom is well appointed with nice reddish granite floor with a separate shower and bath tub and a good lighted 3 sided mirror.
Was offered an upgrade for an additional fee only to find out that the only difference between a regular and an upgraded room was a park view vs. the street view; it is not worth the extra cost.
Arrived quite early after a very long flight and was pleasantly surprised that we did not have to suffer the long 2:00/3:00 pm check in wait but were offered the rooms immediately.
The buffet breakfast was OK with the usual faring, but was a bit short on the assortment of great German breads and cold cuts.
The only negative note was the bar coffee lounge waitress who was kind of curt and impatient with a coffee order she did not quite grasp.
The Internet service in the room is ridiculously stiff, 27 € for laptops, € 9 for each iPad and each iPhones. There is free Wi Fi in the lobby, cafeteria and lounge.
The concierge was absolutely wonderful, she reserved us a special table at a great restaurant within walking distance of the hotel.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt, responded to this review, March 27, 2013
Dear Guest,

Warm greetings to Venezuela! We hope you had a safe trip back home.

First of all I would like to thank you for your outstanding and detailed review posted on tripadvisor.com. I am sure your recommendations will be very useful for other travellers and of course for the improvement of our service.

It is great to read that you were able to enjoy your stay and to spend a good time at Frankfurt.
However, whilst very much appreciating your positive comments it is with concern though to learn that not all aspects have been to your fullest satisfaction.
At this stage we would like to sincerely apologize for any inconvenience the critical points you raised might have caused.

We would be delighted to be your favourite hotel again for your next stay in Frankfurt.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
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Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 21, 2013

I have chosen to stay in this hotel due to the fact that it is quite near the Frankfurt Messe that has housed the recent ISH 2013. I have had a 5-night stay from 11 March 2013.

The hotel looks reasonably new and modern, and the facilities are good.

It is located near the subway stations and the main shopping street - so its location is excellent!

The hotel staff is very professional and helpful.

The room is spacious and very clean, and it was well kept and cleaned daily.

The beds are comfortable although the pillows are a little too soft.

The breakfasts are very good - although it is of limited varieties but it is very fresh.

The only issue is that the internet charges are extremely high (Euro 30 per 24 hours). Nevertheless, I have done my surfing through the free WiFi at the hotel lobby - but I must obtain new set of very long log-in code and very short password from the front office everyday.

Of course, at the rate of Euro 319.00 per night (due to the ISH 2013!), it is definitely not at all value-for-money during my stay.

But for the rate, my stay is generally a good experience.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt, responded to this review, March 25, 2013
Dear Guest,

Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent visit and thank you for the time to share your valuable feedback with us and other travellers through the tripadvisor website.

Whilst very much appreciating your positive rating about your stay in general, we noticed with great concern that the value for price paid did not meet your expectations. The pricing during fair periods usually varies due to the high demand. Please be informed that we do offer a variety of attractive arrangements for lower price during most times of the year. For further information just visit our website or contact our reservation team via reservationteam.frankfurt@hilton.com for your next booking. They shall be delighted to assist you with a professional recommendation.

We look forward to welcome you back hopefully in the near future.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Frankfurt

Address: Hochstrasse 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Frankfurt
#3 Spa Hotel in Frankfurt
#10 Luxury Hotel in Frankfurt
#10 Romantic Hotel in Frankfurt
#17 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Frankfurt 5*
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the Californian restaurant and recharge your body and mind in the Health & Fitness Club with 25 m pool overlooking the park. ... more   less 
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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