We stayed in this hotel for 4 nights in October 2012. We found some of the staff to be very unhelpful, twice we asked for advice on how to get to a particular place in Frankfurt and both times were given misinformation, the same thing happened when we asked the weather report for the following day. My husband observed the chambermaid wiping glasses in the bedroom with the dirty towels, and then putting them back for us to use. This was all very annoying and not what we would expect from this calibre of hotel, but these are niggly things.
When we checked out we were charged much more than we had anticipated and when we queried this they would not come to any compromise with us. They knew we had misunderstood the rate, there was a language issue, they knew who we spoke to, and whilst we were willing to accept our part in the misunderstanding, they would not give an inch.
Earlier in the month we had stayed at the Hilton in Budapest and had a wonderful experience. The difference in service, friendliness, and cleanliness was unbelievable. I would definitely not recommend this hotel.
The following night we moved to a different hotel to be nearer the airport and felt so welcomed it was awesome!
- Official Description (provided by the hotel):
- Secluded within a large park, the modern Hilton Frankfurt is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the Californian restaurant and recharge your body and mind in the Health & Fitness Club with 25 m pool overlooking the park. ... more less
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- Also Known As:
- Hilton Frankfurt Hotel Frankfurt
- Hilton International Frankfurt
- Frankfurt Hilton International