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“Love this place- great location” 5 of 5 stars
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
5.0 of 5 Hotel   |   Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany (Innenstadt)   |  
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Festive Season Package
Ranked #3 of 265 Hotels in Frankfurt
Troutdale, Oregon
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Love this place- great location”
5 of 5 stars Reviewed June 16, 2014 via mobile

I love the staff, and the property. Nice big tub- very comfortable Definitely a 5 star hotel. Great location , its more of a business style accommodation, I am going to stay there again this week on my way out of town.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 18, 2014
Dear tratroudt,

thank you for your comments following your recent stay with us.

We are very happy to know, that you have enjoyed your stay with us and that everything was to your entire satisfaction. Rest assured that your comments are passed on to all those, who contributed to making your stay a more comfortable one.

Thank you for staying with us and we are looking forward to welcoming you back very soon again.

Kind regards,
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 11, 2014

I stayed in Jumeirah on a business trip and was very pleased with the service, quality of room and reasonable price. It's one of the finest hotels I've stayed throughout my extensive travel. The location is excellent and a few blocks from the central area with restaurants and outside dining.

Room Tip: No bad experience. I loved the location and the hotel.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 13, 2014
Dear Dany C,

thank you for your feedback following your first stay with us.

We are very pleased to know that you have enoyed your stay with us and that everything was to your entire satisfaction.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
Top Contributor
97 reviews 97 reviews
56 hotel reviews
Reviews in 59 cities Reviews in 59 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed June 10, 2014

Let me start to say, that the hotel probably deserves five out of five but...

Let me start with the good news: Great location (probably the best), great rooms, good service, great breakfast, free newspaper, good sleep quality, possibility for high floor.

And then the not so good: We had a great breakfast the first day, where the restaurant was half full. But day number two, where the restaurant was packed, they had big problems keeping up with the service. We had dinner in the restaurant. The beef was good, but the wine waiter was arrogant and din't know what he was talking about. He served a bad wine and ensured us that every thing was as it should be.

After coming home I sent the hotel a notice about this, but no one cared to reply.

So four or five out of five? No question this is a great hotel. But this time it will only reach four.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 13, 2014
Dear OnyTheBest-Lux,

thank you for your feedback following your recent stay with us and apologise for not replying back to you earlier.

We have noticed your comments. Rest assured that this will be passed on to the respective department head for improvement. Please accept our apologies for any inconvenience caused to you.

Your comments are very important to us, as this is the only way to improve our services towards our guests.

We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
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Dubai
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 5, 2014 via mobile

Great location, pleasant staff, fantastic room ( suite has an amazing bathroom!), gym is connected to fitness first if you are into fitness and variety. Room service was nice too.
Found this hotel to offer luxury without being pretentious. It feels like a boutique hotel rather than a chain. it is different to the Jumeriah properties I've visited in the Middle East. less opulence but very comfortable. A must stay!

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 10, 2014
Dear cusny001,

thank you for your lovely comments following your first stay with us.

We are happy to know, that you have enjoyed your stay with us and that everything was to your entire satisfaction.

Thank you for being our guest and we are looking forward to welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 3, 2014

very good location , in the heart of Franfurt. Room was good, clean, and modern.
The staff were extremely helpful. However restaurants were not the best. I strongly suggest choose other places to eat.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 5, 2014
Dear 2012she,

thank you for your comments following you recent stay with us.

We are pleased to know, that in general you have enjoyed your visit at the hotel. Your feedback about the restaurant has been noticed. It would have been nice if you would have elaborate a bit more on this point, in order for us to know, what you did not like and how we can improve it.

Thank you for being our guest and we hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Top Contributor
189 reviews 189 reviews
48 hotel reviews
Reviews in 64 cities Reviews in 64 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed May 31, 2014

The Jumeirah is everything a 5 star hotel should be. It's located in the business district and easy to get to by train or taxi from the airport (about 20 minutes, 9ish Euros for 2 on the train and 30ish Euroes by taxi). It's a bit of a walk (25 minutes) to the museum quarter on the other side of the river for the Staedel and Liebieg House, but closer to other things like the town hall and cathedral. The building is a newish skyscraper and in the same building there is a shopping centre and a Fitness First gym (which guests can use). The rooms are lovely, with huge, comfortable beds and well-appointed bathrooms with L'occitane products. We just had a standard room and it was plenty big enough (we resisted the attempted up-sell at check-in to a room with panoramic views for an extra 90 Euros per night). The rooms were quiet and easily darkened for a good night's sleep. WiFi was free, strong and consistent. Breakfast was first rate with excellent quality products and a menu of hot food items made to your order. The staff were very friendly and accommodating.

Room Tip: We had a standard room and were very happy with it
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 2, 2014
Deard David G,

thank you for taking your time to write your comments following your recent stay with us.

We are very happy to know, that you have enjoyed your stay with us and that everything was to your entire satisfaction. Rest assured that your comments are passed on to all those, who contributed to making your stay a more comfortable one.

Thank you for staying with us and we hope to have the pleasure of welcoming you back very soon again.

Kind regards,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
128 reviews 128 reviews
86 hotel reviews
Reviews in 74 cities Reviews in 74 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed May 30, 2014

The good:
* Beautiful rooms. Amongst the nicest rooms I've stayed in in Europe. Large bed and bathroom. Pillows and mattress very comfortable.
* Free wifi. Good connection with no interruptions.
* Good breakfast with high quality produce. Honey from the bees on the roof of the building is a cute touch.
* Full size Fitness First gym accessed from 6th floor.
* Friendly service. We checked in early at midday and it was no problem. The concierge helpfully booked our restaurant Weinsinn before we arrived.
* Good location near shopping district. 10 minute walk to old town, 15 minute walk to museum district
* Turndown service each night would leave little surprise gifts next to the bed.

The bad:
* None

Overall:
One of the best hotels I've ever stayed at. I don't know if I will end up back in Frankfurt but I know where I will stay if I do.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 2, 2014
Dear garrad,

thank you for your feedback following your first stay at Jumeirah Frankfurt.

We are very delighted to know, that you have enjoyed your stay with us and that everything was to your entire satisfaction.

Thank you for being our guest and we hope, to have the pleasure of welcoming you back in the not too distant future.

Kind regards,
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Frankfurt
#2 Business Hotel in Frankfurt
#2 Family Hotel in Frankfurt
#3 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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