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“Best hotel in Frankfurt” 5 of 5 stars
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
5.0 of 5 Hotel   |   Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany (Innenstadt)   |  
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Hotel amenities
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Shop & Stay package
Ranked #2 of 265 Hotels in Frankfurt
Certificate of Excellence 2014
London, United Kingdom
Top Contributor
86 reviews 86 reviews
79 hotel reviews
Reviews in 53 cities Reviews in 53 cities
74 helpful votes 74 helpful votes
“Best hotel in Frankfurt”
5 of 5 stars Reviewed May 21, 2013

I used to live for 3 years in Frankfurt, between 2009 and 2012, therefore I know the City very well, and can really differentiate on locations. Now I´m travelling on business frequently, stayed in about 5 or 6 different hotels in Frankfurt (Marriott, Flemings Deluxe, Hilton, Intercontinental, NH) + some ones in the surrounding areas like Koenigstein, Bad Soden, Kronberg, Frankfurt Airport, and this is by far the BEST of the city.

To make this short and concrete: great location, fantastic service, amazing staff, great views, very clean rooms, great high speed internet connection, modern and well organized......basically fantastic. I got a great room on the 15th floor, with an amazing view....all I can say is that I recommend the hotel.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, June 3, 2013
Dear Guest,

thank you for taking your time to share the wonderful feedback on your recent experience at Jumeirah Frankfurt.

I was happy to learn that you enjoyed your stay with us and that all the colleagues contributed to making your stay a more comfortable one.

We hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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649 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Dubai, United Arab Emirates
Top Contributor
62 reviews 62 reviews
58 hotel reviews
Reviews in 26 cities Reviews in 26 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed May 18, 2013 via mobile

Stayed for 3 nights in a deluxe room... The location is superb as it is located next to myzeil shopping centre and also on the zeil pedestrian shopping street...

The thing that I didn't like was that on the day of our check out the front desk lady kept calling us and requested that we leave the room at 12 because they need the room!!! Even though that we informed them that we will leave around 1 still she was saying that the hotel policy is to check out by 12!!!

Other than this incident, the rooms are small and the thing that we didn't like also was that the bathroom door can not be locked! And the window looking into the bathroom I still can't understand why would someone design a hotel room like this?? Even the curtain doesn't cover everything 100%

If you are using a rental car make sure that you get the exact address and direction from the hotel as the navigation system doesn't have the direction yet...

Wifi was free and was excellent and the breakfast also very good...

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, May 21, 2013
Dear Guest,
thank you for sharing your comments following your recent stay at Jumeirah Frankfurt. We are very pleased to know that in general you have enjoyed your stay with us. Your comments have been noticed and will be shared with the respective department heads. Thank you for being our guest and we hope to have the pleasure of welcoming you back very soon again.

Kind regards
Damgar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Top Contributor
69 reviews 69 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed May 12, 2013

I am a regular visitor to frankfurt and have at one point or another tried most 5 star hotels there. With the exception of the Villa Kennedy , which is great but a bit out of the way, this is the best place I have stayed in. Its location is ideal at the beginning of the Zeil ( the main shopping street) and near Goethestrasse ( the rode drive equivalent) . And within walking distance of most sights. Its rooms are spacious and fitted with the best amenities and service was excellent. The gym is fantastic as it is a shared facility with Fitness First. The Concierge and staff were always friendly and helpful. My company held a an event there and the whole experience was pleasant with no issues whatsoever. in a nutshell highly recommended.

Room Tip: Try and upgrade to a suite as they do offer great deals if they are free.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, May 14, 2013
Dear Mr. Tarek Aggad,

Thank you for taking your time to share your experience while staying with us at Jumeirah Frankfurt. Your feedback is very important to us.

I was delighted to learn that you enjoyed your stay and the service provided. Please be assured that your comments will be shared amongst all the colleagues.

Once again thank you for sharing your feedback and I hope that we will have the pleasure to welcome you back in the near future again.

Kind regards

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 7, 2013

It's the best place to relax after a hard working day. Everything was great! Rooms are very clean and the view is great during the night. Max restaurant can satisfy even the most dificult wishes. A perfect stay and for sure I'll do it also next time in Frankfurth.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, May 10, 2013
Dear Guest,
Thank you for taking your time to share the wonderful feedback on your recent experience at Jumeirah Frankfurt. Your feedback is very important to us.

I was happy to learn that you enjoyed your stay with us. Once again for sharing your comments and for choosing Jumeirah Frankfurt.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed April 28, 2013 via mobile

Wait 30 m for the eggs at breakfast is just the start of a hotel that disapoints for poor quality of service ....rarely staff smiles and sure are not helpfull.When asked where to have lunch nearby in a sunday ,the concierge said" will be difficult as evthg is closed on Sunday",surprise in same street of hotel several restaurants were open. ....really depressing is the ambiance in swimming pool with naked man from health club sauna walking around......so 4get Jumeirah.....is not the Dubai experience you expect.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, May 1, 2013
Dear Guest, thank you for sharing your comments with us following your recent stay at Jumeirah Frankfurt. We are very sorry to hear, that your experience is far from satisfactory. Your comments about the breakfast service has been shared with our Dir. of Food and Beverage for immediate improvement. Your comment about Fitness FIrst has been noticed. We will address it to their management, as the Fintness Club is not managed by us. Hopefully you will give us another chance of being of service again. Please accept our apologies for the inconvenience caused during your stay.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 27, 2013

A perfect Start for a long Journey around the world. Service excellence, a warm wellcome and a quick check in are the "standart" of the Hotel. The rooms are very beautiful big and very clever designed as well comfortable. The employees are very friendly and helpfull as well capable if you need anything. The Restaurant Max on one is just great!

Room Tip: The higher the nicer - just because of the view - the rooms are almost the same!!
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, April 29, 2013
Dear Guest,

thank you for taking your time to write to us following your recent stay with us. Rest assured that your comments are passed on to all those who contributed to making your stay a more comfortable one. In the meantime we remain

with kind regards

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 26, 2013

Stayed during our Europe Tour in July 2012 and couldn't go anywhere better. Staff, Services, Room, Location of Hotel...A Day walk to the Zeil Shopping Arcade at the footsteps of the hotel..Evening walk to Rhine River..A Metro Station right under the hotel..a never ending good things of the hotel. A Definite stay to enjoy Frankfurt...

Room Tip: Always try ot book the City View Hotel..Marvellous
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, April 29, 2013
Dear Guest,

thank you for your feedback following your recent stay with us. We are very happy to hear that you have enjoyed your visitt with us and that everything was to your satisfaction. Thank you for being our guest and we look forward to welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Frankfurt
#2 Luxury Hotel in Frankfurt
#2 Family Hotel in Frankfurt
#4 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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