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“Excellent - zero complaints” 5 of 5 stars
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
5.0 of 5 Hotel   |   Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany (Innenstadt)   |  
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Hotel amenities
Ranked #2 of 263 hotels in Frankfurt
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Excellent - zero complaints”
5 of 5 stars Reviewed March 27, 2013

All the key little details that 5 star hotels often manage to miss, they got right. Plugs, good yet quiet fridge, nice toiletries, great slippers, lighting, room design, etc. Even has a iron which is a quantum leap in Europe. Service was great. Room dead quiet. My new Frankfurt hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, August 14, 2013
Dear Guest,
thank you for your feedback on TripAdvisor.
We are very happy to learn that you have enjoyed your stay with us and that everything was to your entire satisfaction.

Thank you for staying with us and I am looking forward to welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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408 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 27, 2013

This was my second stay at the hotel. First time I stayed right after the opening of the hotel and I did accept some service issues as they still had to sort out a lot of things. For the second visit now, I can say that the service still need a lot improvement, especially the front desk. The front desk staff comes over very cold and you always feel like you disturb them in the middle of something (lots of chatting between the staff members). They are almost arrogant. Restaurant and housekeeping staff was very attentive to my needs.

The hotel has the perfect location in Frankfurt. Right in the heart of the city and the office area is within a short taxi ride. The hotel is part of a mall and has a very strange entrance. There is no sense of arrival and the main door is hidden in a small street. Once you enter the hotel you run up right to the concierge desk and in the corner is tinny lobby bar which looks like it was added later just to say we have a lobby bar. The lobby is long and narrow and not a grand lobby you would expect from a five star new build hotel. The room product is perfect. Latest amenities available to the guests. I was upgraded to a Studio Room. The room was very spacious and nice décor. You should ask for one of those rooms when checking in. The upgrade is worth it.

Room Tip: ask for a Studio room; spacious and ideal for business and leisure traveler
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, August 14, 2013
Dear Guest,

thank you for your comments following your 2nd stay with us at Jumeirah Frankfurt.

We are very delighted to know that in general you have enjoyed your visit with us. Your comments about the friendliness of the reception staff has been noticed. Rest assured that your feedback has been adressed by the respective department head for immediate action.

Thank you for your continues patronage and I am looking forward to welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 23, 2013

Frankfurt is no way close to being an attractive city. This hotel, though, makes your stay as enjoyable as it can be.
It is right next to the main shopping area and is in the middle of, what may be, the touristical center of Frankfurt.
The service is excellent; the employees are very friendly. The only thing that I won't recommend is a dinner at the restaurant. The selection is narrow and the food is average. What's disturbing is the climatisation of the open kitchen. At dinner you can smell whatever is cooking in the kitchen!
Anyway this is not a review for the restaurant; it is a review for the hotel.

Stayed March 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 21, 2013

We stayed here for five days before our conference in Heidelberg. We were extremely impressed. The furnishings were lovely; the technology in the rooms and elevator were impressive. But the staff was incredible. They never failed to greet us by name. They took care of our every wish almost immediately. Special mention should be made of Andreas and the rest of the staff at the concerierge desk. Not only did he take of everything we could wish for but he took care of things we didn't even know we could ask for. And always with a smile.

Should we ever return to Frankfurt we will certainly stay here.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2013

Stayed here for business and travel and our stay was spectacular. We've stayed in many 5-star hotels all around the world, but nothing compares to the uniqueness and grand service at this Hotel . We love that the customer comes first and you truly feel that from the moment you arrive. Our executive room was awesome

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, March 11, 2013
Dear Guest,
thank you very much for your positive feedback on TripAdvisor. Thank you for staying with us and we hope, to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 7, 2013

From the moment we arrived, we were pretty impressed! After having stayed at Mandarin Oriental hotels, i thought that there would not exist an even better hotel chain. The Jumeirah Frankfurt is a top class 5 star hotel. The room we stayed in was very large and luxurious appointed with high tech amenities but the best thing i like about this hotel is the service they provide. Very friendly and informal yet very professional! I stayed at a lot of 5 star hotels, but this one is my new favourite and i can't wait to go back next summer! Special thanks to Daniala Darr and Özlem Akay for making our stay unforgettable!

Christophe Delcroix

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, March 11, 2013
Dear Guest,

thank you for sharing your experience following your recent stay with us. We are very pleased, that you have enjoyed your stay with us and that everything was to your satisfaction. Rest assured, that your comments are passed on to all those, who contributed to making your stay a more comfortable one. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed March 1, 2013

I stayed at the Jumeirah as part of a business trip to Frankfurt. It was my 1st stay in the hotel as I normally stay at either Westin Grand or Hilton. The location of the hotel is excellent, being right in the heart of the city and very close to the subway station and main shopping areas. The interior is bright and modern and the Check-In was very welcoming and efficient.

The rooms are large, comfortable and contemporary with the usual high end hotel ‘mod con’s’ (great ‘swiveling’ flatscreen TV) and felt very luxurious compared to other similar price hotels. The view from my room over Frankfurt was spectacular and I’m sure that the rooms on the higher floors must afford incredible views of the city and beyond. The bathroom was large and well equipped with high quality soaps and shower gels (L'Ocittane) etc.

Throughout my stay, the service was attentive (without being overpowering) and efficient.
Overall, the Jumeirah is a top quality, high end, contemporary hotel in a great location and certainly, already, giving the longer established hotels a ‘run for their money’.

Room Tip: Ask for a room on highest floor possible
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, March 3, 2013
Dear Guest,
thank you for your comments following your recent sty with us. We are very happy to know, that you have enjoyed your stay with us. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Jumeirah Frankfurt

Also Known As:
Jumeirah Frankfurt Hotel
Jumeirah Frankfurt Hotel Frankfurt
Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Frankfurt
#2 Business Hotel in Frankfurt
#2 Romantic Hotel in Frankfurt
#3 Family Hotel in Frankfurt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Frankfurt 5*
Official Description (provided by the hotel):
The luxury hotel Jumeirah Frankfurt is ideally situated adjacent to the Thurn und Taxis Palais and is within easy reach of Frankfurt’s best attractions, including the luxury shopping area of Goethestrasse and myZeil shopping centre. The 218 luxurious rooms and suites are the largest in Frankfurt and feature state of the art technology including complimentary internet access. The hotel features restaurant “Max on One” and Ember Lounge and Bar. Talise day spa, Jumeirah’s signature spa revives and energises guests, with a range of natural Sodashi products. ... more   less 
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