I've reviewed this hotel before and I am a big fan. I normally stay at this hotel 3-8 nights a month and I think they are the standard of Hiltons in Germany.
What prompted me to write this review was their staff and management's attention to detail.
One reason that I prefer Hiltons are their standardization on Precor fitness equipment and a typically very suitable fitness room.
During my last visit (May 2016) I noticed that the headphone jacks on all 4 treadmills were intermittent, opened too large due to excessive use. I told the reception about this at checkout. It had bothered me the visit before (April), but I had not thought to do anything about it.
I just completed another 4 night visit. Each treadmill had solid and functional headphone jacks. I am convinced they had these machines services and the issue is resolved (but I am there again next week, so stay tuned).
In 98% of all hotels, the staff will listen and do nothing. This hotel is different. I really believe they listen, act and are focused on customer expectations. I had a similar experience last year at this location and the hotel bar agreed to continue to carry my sole gin (normal Tangueray) else lose my business.
Good job to the sites management and staff. It's not too common in Germany to find leading edge customer service. The Hilton FRA is doing this and remains my "go to" hotel in Frankfurt.
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