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All 261 Frankfurt hotels

Hilton Frankfurt Airport Hotel: Traveler Reviews

5.0 of 5
The SQUAIRE, Frankfurt am Main, 60600 Frankfurt, Hesse, Germany
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Hilton Frankfurt Airport Hotel
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Ranked #7 of 261 hotels in Frankfurt
Most recent review
4 of 5 stars Reviewed November 18, 2012
127George Fra
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340 reviews from our community

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Fra
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Very good but two flaws”
4 of 5 stars Reviewed November 18, 2012

Very nice ambiente. Clean and fairly new. Smokers are as welcome as non-smokers. The service was friendly and it was a pleasant stay. The "Squaire" in which the hotel is located is a huge complex offering quite some things to do for an evening stroll. Some bars and restaurants and also shops are available.
I was startled though that there are no power plugs next to the bed. I always charge my mobile phone over night and use it as my bedside clock. If you wanna do some surfing the net and need power, no chance. There is hotel clock on the night stand but you cannot access the plug that it is connected to. I think that's a design flaw. I wouldn't know why they deny you power at the bed.
Second flaw is the pricy internet. It's already a drag to be charged for it at all but asking for an hourly rate that might keep you online close to a month at home is just not right. Well, there is a Starbucks next door...
All in all though very good. I enjoyed the stay, had a good night's sleep and started the next day with an awesome breakfast included in the price.
Just give access to the power plugs at the bed guys and offer free Internet -> you'll be perfect.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 127George about Hilton Frankfurt Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review
November 19, 2012
Dear 127George,
Thank you very much for your great review of Hilton Frankfurt Airport.
THE SQUAIRE building, in which the Hilton is located, is indeed the largest "laying skyscraper" in the world. Its length is almost 700 meters, to put it in perspective this is as long as "twice the height" of the Eiffel Tower in Paris.
Your suggestion on the electrical outlets was passed on already to our corporate technical department as you are right, this should be taken into consideration in our future projects.
We charge indeed for the internet. For this we offer the possibility of connecting with more than one device, for example your iPhone and your laptop, we offer the possibility to connect to both wired and WIFI, we offer the possibility to print free of charge from your room in our business center, we offer the possibility to use wireless internet access via the 37" Flat Square T.V. in each guest room and we offer significant bandwidth sufficient to download your attachments as well as to play your favorite videos, or movie. For all HHonors Gold & Diamond guests internet is free of any charge.
127George, it is great to see that you really enjoyed your stay and that you also truly enjoyed your breakfast in RISE Restaurant. We certainly look forward to welcome you back to Hilton Frankfurt Airport again in the near future!
Best regards,
Ch. Muller
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Monte-Carlo, Monaco
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Exellent Stay”
5 of 5 stars Reviewed November 16, 2012

I enjoyed very much my stay at the Hilton Airport. The room was very clean, the bed extremely confortable and the bathroom very spacious.

There were a good choice of TV channels.

I had a good meal via room service.

I totally recommend it especially if you have an early flight. It was very quiet.

As well the staff was very professional and very friendly.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ma E about Hilton Frankfurt Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review
November 19, 2012
Dear Ma E,
Excellent Stay, thank you for your excellent feedback regarding your recent stay at Hilton Frankfurt Airport!
We indeed offer a wide range complimentary satellite channels in all our guest rooms, no matter if you come from the USA, France, Middle East, The Netherlands, or Japan, with the multitude of different language channels available you can be sure that you will find some nice program in your language.
Thank you very much for "totally recommending" us, the carefull sound proofing of our guest rooms has certainly helped providing your with a great and restful stay! Thank you especially for your outstanding comments regarding our team members, that truly is appreciated!
Ma E, we hope to welcome you back soon again at Hilton Frankfurt Airport!
Best regards,
Ch. Muller
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Redding, California
1 review
2 helpful votes 2 helpful votes
“Too cheap for the price”
1 of 5 stars Reviewed November 9, 2012

When were stuck in Frankfurt due to Hurricane Sandy disrupting air traffic, so we went to the airport hotel service, who said the closest hotel was the Hilton Airport, "Just a short walk away." and then they took their Euro 40 deposit.
The Hilton Airport Hotel turned out to be about 1/3rd of a mile away, up escalators, down elevators and up again, walking only with 4 bags. There was no shuttle or electric vehicle service to their site at the airport. Upon checking in with the Hilton Airport hotel we were charged the remaining 187 Euros for one (1) night. "Meals are not included." No airline discounts honored. The room was very nice and comfortable. Upon going to the restaurant for dinner, we asked for water with lemon. They brought and served us from a tall bottle, brand is: VIO, and we were charged Euro 9.50 for one (1) bottle! The meal total was Euro 48... Upon checking out the following day, we went to another hotel; With Shuttle service, With a meal, With business center, for Euro 65 per night....
People should not have to pay such a high rate, just for the "Name", with no services included. As a Hilton Honors member, I am embarrassed that this happened, and I will not use that hotel.

Room Tip: Using your budget check at least 3-5 hotels in the area of your destination. Look for included servi...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by 2012Traveler156 for Frankfurt
Ask 2012Traveler156 about Hilton Frankfurt Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review
November 13, 2012
Dear 2012Traveler156,
Thank you for leaving your first ever Tripadvisor comment.
I am truly sorry to hear that you got stuck in Frankfurt during Hurricane Sandy. It must be very frustrating that you were unable to go back home.
We are looking forward to welcome you back in the future under different circumstances when you for sure will appreciate the great level of service and care for which we are known.
Best regards,
Ch. Muller
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Hamburg, Germany
Top Contributor
55 reviews 55 reviews
54 hotel reviews
Reviews in 39 cities Reviews in 39 cities
67 helpful votes 67 helpful votes
“modern and well located hotel”
4 of 5 stars Reviewed November 8, 2012

At the occurrence of a conference I stood with this one year old hotel.The conference rooms are state of the art even they are without daylight.(at least the main one I saw). You can walk out of the plain directly to the Hilton without being forced to go outside. It seems to be well frequented and the reception desk could well cope with another attendant. Anyhow the room I was assigned to (thanks for the upgrade!) was for sure big enough and offered everything you expect from a I would say 4star + hotel. It is build in glass and steel in a contemorary style. There are 2 executive levels were you find the amendities offered these days at those "special" floors. The rooms are indeed ever so quiet even the plains are really flying right over you.The a/c is working well as you cannot open any window this is important. Staff is helpfull and friendly and that a hotel located that perfectly for stopp-overs or conventions is asking for quite an amount for accomodation goes without saying. For smaller budgets it should be mentioned that door to door a so called Hilton Garden is attached. For sure an alternative especially for stopp-overs etc. All in all a positive experience as long as you do not mind to sleep at the airport.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Ask Halimbalo about Hilton Frankfurt Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review
November 9, 2012
Dear Halimbalo,
Thank you very much for your excellent review of Hilton Frankfurt Airport.
We indeed expect to celebrate our 1-year birthday in December, it truly has been a very successful year!
The meeting room you are refrring to is the "Globe" Ballroom, the Globe has no outside daylight. All our other meeting & boardrooms rooms have outside daylight, as you might expect from a first class hotel.
Thank you also Halimbalo for your great comments on our team members, that certainly is highly appreciated.
You are right, if your budget is smaller the Hilton Garden Inn Frankfurt Airport is the best option at Frankfurt Airport as it is the only mid-market, or "focussed service" hotel whereby you do not need to leave the airport grounds, you do not have to take a shuttle, taxi or even have to walk outside after your flight arrival. This is also the case with the Hilton frankfurt Airport, which offers you besides larger rooms, a wider range of services as this is a full service hotel.
Halimbalo, we are looking forward to welcome you back to Hilton Frankfurt Airport in the near future!
Best regards,
Ch. Muller
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Dublin
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Perfect for transfer and overnight”
4 of 5 stars Reviewed November 6, 2012

Stayed here solo while on transit.

A terrific hotel overall. Great gym, great room, great food and service. TV was on the blink and maintenance were there within 5 minutes and had it sorted in 2.

Sleep quality is excellent. Lovely bed and perfectly quiet room, despite being connected to the airport and a main line train station. The planes can actually be seen passing over the atrium which the hotel is built inside.

Convenient and efficient checkout, with overall German efficiency throughout.

Very much recommend for an overnight if you are not planning on taking a trip into town.

Room Tip: Takes about 10 mins to walk to main Lufthansa check in desk
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  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TomInDublin about Hilton Frankfurt Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Frankfurt Airport Hotel, responded to this review
November 9, 2012
Dear TominDublin,
"A terrific hotel overall...!", thank you TominDublin for your outstanding review of Hilton Frankfurt Airport.
Your review certainly speaks for itself.
We look forward to welcome you back soon to Hilton Frankfurt Airport!
Warm regards,
Ch. Muller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Frankfurt Airport Hotel

Address: The SQUAIRE, Frankfurt am Main, 60600 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Hotel Style:
Ranked #7 of 261 hotels in Frankfurt
Price Range: $$
Hotel Class:5 star (5*)
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