We booked this hotel mostly because it was cheaper than the competing airport hotels and prices were generally high because the Frankfurt book fair.
However, I wished I had stayed in one of the slightly more expensive hotels.
This Steigenberger is very much outdated and is being run as a "cash cow" based on its location and the fact that most guests are kind of passing through and therefore probably not generating return business and therefore there is no point making a great investment.
The first problem is the lift - this is a very big hotel and the lift took about 5 minutes to come, in the end it didn't work. I mostly resorted to the stairs to get to my second floor room.
Secondly, I had a problem with the key card. I tried swiping it and it never worked. In the end, front desk staff had to come up. That was also another story: I tried calling them through the internal phone near the lift as I was asked to do by them - that phone did not work properly as well, I could not hear them although they could hear me.
So, suprisingly the lady came up while I was trying to go down because I couldn't hear her.
In the end she opened to room with my swipe card, the reason for the problem was that I was swiping to fast. This should not be happening.
Rooms were ok but a bit old looking. From memory Internet was not free.
On the upside, the shuttle bus to the airport worked without problems.
- Also Known As:
- Steigenberger Airport Frankfurt
- Hotel Steigenberger Airport
- Official Description (provided by the hotel):
- Welcome to the Steigenberger Airport Hotel Frankfurt! The conference and business hotel with 570 rooms and 40 conference rooms at the Frankfurt Airport is the first choice address when it comes to business events and offers everything to make meetings, conferences, banquets, congresses or events a success. Only four minutes from Frankfurt Airport and reachable every 15 minutes with the free 24 hours Express-Airport-Shuttle, an oasis full of friendliness, professionalism and cosiness with a beautiful view into nature is awaiting you. ... more less
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