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“清潔なホテル” 4 of 5 stars
Review of Steigenberger Airport Hotel

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Steigenberger Airport Hotel
5.0 of 5 Hotel   |   Unterschweinstiege 16, 60549 Frankfurt, Hesse, Germany   |  
Hotel amenities
Ranked #45 of 262 hotels in Frankfurt
Shinagawa-ku, Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“清潔なホテル”
4 of 5 stars Reviewed March 22, 2012

I reserved this hotel for International Conference held Sheraton because Sheraton was only had expensive rooms available.
This hotel has 24-Hour Free Bus from Local/International Terminals separately
ever 15-min. I reserved Executive Tower Room and it was clean and Nice View.
Beside Executive Tower, Room/Elevators looks very Old and slow.
Inside room , equipments are new and Good Internet Connections.

My plan does not include Breakfast and I need to pay 20 Euro additionally.

Indoor Swimming Pool wormed comfortable was also available but 15m is too small for swimming.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed March 18, 2012

We recently concluded a 18 day travel through Germany and Austria at the Steigenberger hotel at the airport in Frankfurt and it was definitely at the bottom of the list in every respect. Check-in took more than 40 minutes while we stood in the lobby. Getting to the room we found that it was still in the hands of the housekeeping staff and when we did finally gain access we had a strong disinfectant smell that lasted for hours. Be sure to bring your own hand soap, shampoo, conditioner, lotion, and hand cloth, as these items are not provided by the hotel. They do provide an ancient 15" analog television and an electric kettle for heating water for tea in the morning, or instant coffee if you are truly desperate.

The rooms are noisy with the sound of the plumbing inside the room (our bathroom toilet ran through the night), air vent noise, guests plumbing, and the sound of the aircraft flying overhead. I have stayed at many hotels located by airports or even at the airport itself but not experienced the amount of jet noise as with this hotel. The room fan for the heater and AC was also very loud so I put the AC on for a couple hours to cool the room and then turned it off before trying to sleep during the night.

The beds are two twin beds that are pushed together to make a pseudo double size bed. OK for a solo traveler but not great for a couple. The mattresses are moderately firm with adequate back support - important when traveling and after having dealt with the luggage.

We ate three meals at the hotel as the only nearby alternative was the airport concessions. The food was on par with what I remember getting in the school cafeteria as a youngster. The variety offered was excellent but the ingredients were second rate and the preparation was lackluster as though the staff is only going through the motions and really hates their jobs.

Something to be aware of is that all the restaurants inside the hotels we stayed at would begin their dinner service at 7:00 PM. We wanted to have an early dinner, retire early, and be at the airport at 7:00 AM to get through the Frankfurt security queue in time for our flight, and having a late dinner works against us. We get around it by having a large lunch and then buying bread and cheese and wine and having a dinner snack in our room when we plan to be leaving early the following morning. As an airport hotel it was a little surprising that the Steigenberger hotel still followed the convention of starting the dinner service at 7:00 PM.

The people at the front desk and with housekeeping (room lacked towels, a second set of glasses, iron and board, etc.) were very pleasant, helpful, and prompt. Housekeeping was the one bright spot in our experience at the hotel.

The room does have a small refrigerator stocked to the gills with highly marked up beverages but it was easy enough to remove enough for us to make use of it for some better beverages and cheese that we bought at the airport.

There is internet access available but the cost is 9 Euros for 5 hours (300 minutes of total usage and not by the clock so one can login and then log off). Only one person/computer can be logged in at a time so I would login and work on my email and then my wife would login and take care of her business and then I would log back in. We finally decided to buy a second access card for another 9 Euros so we could both work at the same time.

In terms of internet access cost this puts this hotel in the middle in terms of our experiences with German and Austrian hotels, which as a group are the worst in the world in providing internet access in every sense with regard to cost, ease of use, and speed of the connection.

Internet access requires a laptop with WiFi and with the Steigenberger hotel there are two different networks with quite different performance depending upon where you are in the hotel. In our room the mycloud router provided the best signal strength and three times as fast a connection as the ganag router, but in the lobby and business center it was the reverse. Bad enough to have to set up a new network connection with each and every hotel on our travels but with the Steigenberger we had to set up two different new connections for both our netbooks for our one day stay at the hotel. We will definitely come up with another solution using our own router and a USB data modem before we return to Germany/Austria in the future.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AH014, Public Relations Manager at Steigenberger Airport Hotel, responded to this review, May 14, 2012
Dear guest;
Thank you for taking such a big amount of time to comment in detail about your stay at Steigenberger Airport Hotel Frankfurt.
We are glad that our well-trained front office and housekeeping staff could please you in every respect.
Please accept our apologies that we could not totally convince you in a few other aspects of your stay. You are right there are no separate shower and shampoo amenities available in our standard rooms, however there is a large combined shower/shampoo bottle fixed in every shower cabin and at the hand washing basin, which is a common standard in German hotels. Upon request, you also get shampoo, shower gel and body lotion for free by our housekeeping. In the higher room categories there are a number of extra amenities at the guests’ disposal.
I can personally understand your disappointment about the television in your room. Right now, we are in the process of renovating our standard room type step by step grading them up to our superior room category. We plan to have renovated all rooms in the standard category by the end of 2013, getting amongst others modern 40 inch flat screen televisions. Why not trying it out during your next stay…
Referring to your comments about the dinner services of our restaurants, please note that the restaurant “Faces” opens at 6 p.m. while our restaurant “Unterschweinstiege” serves our guests hot and cold meals starting from 10.30 a.m. to 10.30 p.m. Our 24-hour-lobby bar “Con.nex.ion” offers you extra-fresh food and drinks – like in all our restaurants. I wish you would have asked for the best choice of restaurant at our front desk.
Finally it remains your discomfort with our wireless internet. I wish I could give you some better news on this topic but the conditions of use of our wireless internet are contractually determined by the Steigenberger Group for all hotels and that is why we cannot offer it for free. We are working on it getting a better solution, as we are an airport hotel and understand our clients complaining on it very well.
At your next stay, we would very much like to satisfy you with our services at the Steigenberger Airport Hotel.

Kind regards,
Tina Schmidt & Steigenberger Airport Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 17, 2012

PROS: (1) super location for airport transfers and overnights, (2)free shuttle every 15 minutes,(3) very confortable bed and pillows (4) large new modern rooms (5) super large flat screen TV (6) super shower all-glass style (7) fashion style sink in the middle of the room (8) superfast check in - check out .....so... 5 stars for the room itself!!!!
CONTRAS: (1) no free internet in room :( (2) in the middle of nowhere only super convinient for airport.

NB: i got a free upgrade to fill up a hotel questionnaire.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
161 reviews 161 reviews
45 hotel reviews
Reviews in 57 cities Reviews in 57 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed March 12, 2012

This hotel is not actually AT the airport but a short ride away. They have their own shuttle bus. This is a modern, clean and fun hotel with one of the best breakfasts ever! I've stayed here several times and always look forward to it.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
1 review
4 of 5 stars Reviewed March 10, 2012

My 3rd stay at the Steigenberger Airport Hotel and the experience has been comfortable and consistent every time. The proximity to the airport and the free regular shuttle service only adds to the ease of getting back and forth. A well laid out breakfast spread starts the morning off right. Would certainly look at staying here on future visits!

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 6, 2012

I stayed there for one night and the room was amazing! The check-in as well as the check-out were fast! The room was very clean and very modern. The only not-so-good thing is the internet. Free internet is only available in the lobby. If you want internet in your room you have to pay around 15€

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Maria Island, Florida
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 6, 2012

We had a lay over of 6 hrs whilst travelling enroute USA to UK. This hotel made the perfect spot for lunch and a short respite. The waiting staff in the main lounge area where very accommodating and friendly.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Steigenberger Airport Hotel

Address: Unterschweinstiege 16, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Frankfurt
#20 Family Hotel in Frankfurt
#21 Romantic Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#32 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:5 star — Steigenberger Airport Hotel 5*
Official Description (provided by the hotel):
Welcome to the Steigenberger Airport Hotel Frankfurt! The conference and business hotel with 570 rooms and 40 conference rooms at the Frankfurt Airport is the first choice address when it comes to business events and offers everything to make meetings, conferences, banquets, congresses or events a success. Only four minutes from Frankfurt Airport and reachable every 15 minutes with the free 24 hours Express-Airport-Shuttle, an oasis full of friendliness, professionalism and cosiness with a beautiful view into nature is awaiting you. Here, recreation and relaxation have top priority: before or after the conference, in one of the 40 conference rooms with a total of 2000 square metres on level-access flooring, in our four restaurants, on the summer terraces, in the pool with a panoramic view or at the catering. Starting on January 1st 2014, the usage of the WLAN will be free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
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Also Known As:
Steigenberger Airport Frankfurt
Hotel Steigenberger Airport

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