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“Outstanding” 5 of 5 stars
Review of Sheraton Frankfurt Congress Hotel

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Sheraton Frankfurt Congress Hotel
4.5 of 5 Hotel   |   Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany   |  
Hotel amenities
Ranked #66 of 262 hotels in Frankfurt
Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Outstanding”
5 of 5 stars Reviewed June 1, 2013

Can't say enough good stuff about this hotel. Beautiful with awesome room/bath. Complimentary breakfast was superior with very friendly and courteous staff. Computer center right in lobby with free wi-fi. I was able to check-in with Delta for our next day flight and print our boarding passes. Highly recommend this hotel and would stay here again. I love Germany.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, June 10, 2013
Dear guest from Kentucky,

we appreciate your fabulous comment here on tripadvisor about your recent stay with us.

Especially we would like to thank you for your great words about our staff. Comments like yours are the reason that we are always trying to go the extra step for our guests.

We are proud that you had such a great time in Germany and at the Sheraton Frankfurt Congress Hotel. We hope your travel plans will bring you back to Frankfurt and to our hotel in the future.

Warm regards
Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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322 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Englishman in Wales
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 14, 2013

I stayed 1 night in July last year with 2 business colleagues. Chose the hotel due to Sheraton brand and proximity to business meeting literally across the street.

Overall the hotel was up to the professional standards you expect from a Sheraton. Everything clean and well presented, staff friendly and courteous, and comfortable rooms.

Ate in the hotel restaurant, food was good if not spectacular, but the Eritrean waiter was an absolute delight. We ate quite late, and the restaurant was quiet, so we were able to take almost all of his attention, and he regaled us with stories of his homeland, really fascinating guy.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, May 16, 2013
Dear "superfletchuk",

Thank you very much for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to hear that you have totally enjoyed your stay with us.

Your commendation is a most welcome motivation. We will do our best to keep up our personal service. Be assured that we will forward your comments to our staff; there is no better way to thank them as by a positive guest feedback.

We hope you will come back soon. It will be a great pleasure for us to see you in the near future.

With Kind Regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Geneva, Switzerland
Top Contributor
96 reviews 96 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 11, 2013

+ Proximity to the congress center
+ Clean well equipped rooms
+ Nice breakfast buffet
+ Pool
+ Apples provided at reception :-)
- Entrance to the gym from the pool wasn't the best idea - insufficient ventilation and very humid
- No power sockets at the bed side
- Paid internet in rooms and (for me) wasn't very stable

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, May 16, 2013
Dear Mr. Popovich,

Thank you very much for choosing the Sheraton Congress Hotel for your stay in Frankfurt. The comments you have posted are very important for us, therefore we would like to thank you for taking the time.

We are happy to hear, that you enjoyed our comfortable rooms as well as our delicious breakfast buffet and the nice pool and fitness area.

Your remarks regarding the internet service and the power sockets have been noted - thank you for mentioning.

We do hope that we get the opportunity to welcome you back. Please do not hesitate to contact us if we can provide any assistance for you.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 7, 2013

This hotel is pretty much the Standard Sheraton offering.

I had a nice room, the staff were super helpful and the pool was great too.

Although the hotel 'appears' to be quite a long way from the city centre, there is a tram which stops at the front of the hotel and which will take you there in about 20 minutes. A two day tram pass cost about eight Euros. It's a short taxi ride from the airport.

I felt that the hotel food was a bit over priced (especially the breakfast) and I found that I got better food for much less money in the City Centre.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, May 11, 2013
Dear "Julian S",

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have enjoyed your stay with us, especially our nice rooms, our excellent pool, fitness and sauna area and at least our helpful and friendly staff.

Please get in contact with our reservation department before your next stay with us. We also offer great room rates including breakfast.

We are looking forward to welcome you again soon.

Best regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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London, United Kingdom
Top Contributor
50 reviews 50 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 19, 2013

The hotel is situated in the business part of Frankfurt about 20 euros taxi ride from the airport.
If you wish to go to the centre again you will have to take a taxi or the tram located across the road from the hotel.
In the evening it is a very quiet area but does have the luxury of a Chinese and Indian resturant 2 mins from the hotel.
The hotel is very clean and offers a very good service. The rooms are very spacious and modern and the staff are very helpful.
The breakfast was very good but was not included in the price and was a hefty 24€ so if your not hungry eat later.
The gym was excellent and the pool steam room and sauna were all worth a visit
The other thing which is disappearing slowly is the charge for the internet but unfortunatly in this hotel you have to pay.
So to sum up a very good hotel to stay in friendly staff and good food but at a price .

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, April 24, 2013
Dear "lee M",

thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your positive feedback.

We are happy that you enjoyed our perfect location between the airport and the city center with convenient connections by taxi or public transportation in both directions.

Please get in contact with our reservation department before your next stay with us. We have great room rates including breakfast and also including the internet.

Again we do thank you for your nice feedback and we hope that we will be your number one choice when you are coming back to Frankfurt the next time.

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Buenos Aires, Argentina
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 15, 2013

We stayed for five nights to assist to Frankfurt Messe.
The hotel is located between the airport and the city center. Taxi from airport is EUR 20-25,00.
The hotel staff is highly professional and helpful.
Our rooms located in the executive floor are large, fully equiped and in mint condition.
The whole hotel is very well decorated and maintained.
Just in front of the hotel there is a tramway station that in two minutes stop at the train station.
The trains S8 and S9 connects in 10 minutes with the city center.
The only complain is the cost of the internet conections. Nevertheless, I am sure that it will be
my first option next year.

Room Tip: Executive floor rooms are really good,
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, April 18, 2013
Dear guest from Buenos Aires,

a great "Thank You!" to you for your detailled and positive feedback about your recent stay with us. It is the feedback of our guests which keeps our motivation high and sets every employees highest goal to make our guests feel welcome and helped.

We are already lookimg forward to seeing you again latestly next year.

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Welshpool, United Kingdom
Top Contributor
79 reviews 79 reviews
17 hotel reviews
Reviews in 43 cities Reviews in 43 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 15, 2013

located in a business area 10/15 minutes drive from the airport. light, airy modern reception and bar area with good facilities. rooms were ok, bathroom was rather small and no bath, only a shower. the air con rattled all night. no tea\coffee facilities in the room and internet charges were extortionate, for a business hotel these charges really should be part of the room rate these days. Food was lovely and the conference facilities were good although there were times when we ran out of water to make tea, coffee and cups! it has a pool and gym but I did not get a chance to use it.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, April 18, 2013
Dear "scarysara",

we would like to thank you for your recent stay at the Sheraton Frankfurt Congress Hotel and for sharing your feedback with us.

We are happy that you enjoyed your stay with us and that you recommend the food and beveragde choices at our modern L44 Bar. We are looking forward to provide you a room with a bathtub next time to make your next stay with us even more enjoyable.

We understand your point about the internet. A reason why we do not provide free internet in the whole hotel is that we would like to provide our guests a fast and secure internet connection to which each guest can connect up to three devices at the same time.
Guests who are looking for free internet options at the Sheraton Frankfurt Congress Hotel are enjoying our free Link(at)Sheraton Network in the Lobby and the L44 Bar.

We are looking forward to welcome you again soon.

Best regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Frankfurt
#34 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Official Description (provided by the hotel):
This centrally-located park-side business hotel has 396 rooms with modern appointments, pool, sauna, Sheraton Fitness, 2 restaurants and 13 meeting rooms. Abutting the municipal park in Frankfurt's business district, it has excellent links to the highway, downtown Frankfurt and international airport. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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