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“V.G. Hotel, but no Shuttle” 4 of 5 stars
Review of Sheraton Frankfurt Congress Hotel

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Sheraton Frankfurt Congress Hotel
4.5 of 5 Hotel   |   Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany (Niederrad)   |  
Hotel amenities
Ranked #77 of 264 Hotels in Frankfurt
Virginia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
73 helpful votes 73 helpful votes
“V.G. Hotel, but no Shuttle”
4 of 5 stars Reviewed April 25, 2011

Very good hotel with friendly staff. Attractive prices for Frankfort. Quiet rooms. Breakfast was not included with our deal. Restaurant is expensive, though, and there are no other restaurants nearby. Free internet service in lobby, computers and wifi, but you pay for internet in your room. The hotel is in an outlying area of the city with no tourist sites nearby. The tram to center city is right out front. You get off at the first stop to connect to the train to the airport. This is probably our fault, but we thought they had an airport shuttle—they don’t. Being unfamiliar with German public transportation at the time, and not knowing how to get to the hotel (we got confusing directions over the phone), the trip to the hotel from the airport with all our luggage was a nightmare (a few days later, with the experience we had gained, it would have been a piece of cake—we got back to the airport, luggage and all, with no problem).

Stayed April 2011, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, April 26, 2011
Dear Eugene,

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to hear that you have enjoyed your stay with us.

You are right, unfortuantely we do not offer any shuttle to the airport. During fair periods we offer a shuttle bus to the fair ground.
With the train from the airport it is only 2 stopps (10 minutes) to our hotel. You can take the train S8 or S9 and leave it at Frankfurt Niederrad.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

With kind regards,

Your Hotel Management Team
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352 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Mumbai, India
Top Contributor
87 reviews 87 reviews
54 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 28, 2011

I was almost scared when the staff told me that i would not get an extension on the days mentioned for stay. However that was no surprising as the hotel is a good option for stay in the city centre. It is relatively high priced, but then you get what you pay for. All normal Sheraton features and some German excellence to add to it.

  • Stayed March 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, April 13, 2011
Dear Suranasunil,

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to read that you were very satisfied with your stay. For your next visit, hopefully we are able to offer you all your requested nights.

We hope to see you again in the near future.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Berkeley, California
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 1, 2011

Put up by airline due to snow delay. Comfortable quiet beds, small rooms bit tight but had everything, efficient bathrooms. Super- expensive internet --a revenue center obviously. Fairly good public spaces, restaurant good generous buffet. Part of restaurant looked out on trees and greenery in back (snowery in our season).
Served its function well a overnight, if wanted to visit and tourist probably would prefer hotel not in industrial park.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, January 11, 2011
Dear Luke,

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to hear that you have had a pleasant and comfortable stay with us.

In addition to our high speed internet in our guest rooms we offer free wireless and also computers with free HSIA in our lobby at our Link(at)Sheraton.

Again thank you for your comments and we hope to see you again in the near future.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Strasbourg, FR
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 18, 2010

I stayed here for two nights before flying back to the states and was rather unimpressed by this hotel. My stay wasn’t bad, I just wouldn’t bother to stay here again.

Good:
- Free upgrade for being an SPG member, not sure what that got me besides two free bottles of water. Room is much the same.
- Clean, comfortable room.
- Room in minibar for a few personal items from a grocery store.

Bad: Most of these are minor, but they add up.
- Uncomfortable bathrobe.
- Strange smell and dirty tile in sauna.
- Pool is cold but that’s okay with me, however the pool area is a joke compared to other Frankfurt hotels.
- Sparse room service menu (no fruit plate, really?)
- Horrid, useless in-room wifi. Ethernet doesn’t even work and is 19eur/day if it does.
- AC in room doesn’t work, stuck on full-blast heat. It’s December and 15F outside but I have the window open.
- No door or curtain on shower.
- Funky eggs at breakfast.

I don’t count the location against the property as I knew exactly where it was before I booked. There’s a tram line right out front that takes you to the S-Bahn and from there it’s five minutes to the airport or downtown.

However, of the hotels I’ve stayed at in this city and surrounding area (Hyatt Mainz, Sheraton Airport, this Sheraton) this is the one I’m least likely to return to.

  • Stayed December 2010, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, December 23, 2010
Dear valued Guest from Strasbourg,

We would like to thank you for posting your feedback on your stay at our hotel on this website.

Unfortunately you have not been very satisfied with your stay. We are sorry to see that some points during your stay did not meet your expectations but we hope that we have shown you that our dedication to service and attention to detail make all the difference.

We are glad about your constructive feedback. Only with your ideas and suggestions we can permanently improve our services.

We hope you provide us with the possibility to welcome you again at the Sheraton Congress Hotel and we secure it already today our largest attention too.

We wish you and your family a Merry Christmas and a Happy New Year.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Wiesbaden, Germany
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 15, 2010

Just 10 minutes from the Frankfurt Airport, the Sheraton Frankfurt Congress Hotel is a convenient and very comfortable hotel at a reasonable price. We made same day reservations for an overnight stay and found the room large, with a large closet, a great bathroom and very comfortable bed. The staff was very friendly. The bar in the lobby has a nice ambience and the food in the restaurant is plentiful and excellent. If ordering the schnitzel, two adults can easily share a plate! All in all a very good experience.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, December 22, 2010
Dear Steve and Cynthia,

Thank you very much for choosing the Sheraton Congress Hotel Frankfurt for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have had a pleasant and comfortable stay with us.

We wish you a Merry Christmas and a Happy New Year.

Best regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Velden am Woerthersee, Austria
Top Contributor
141 reviews 141 reviews
108 hotel reviews
Reviews in 110 cities Reviews in 110 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed November 29, 2010

I was put there by Lufthansa when I missed a connection and got stuck for the night in Frankfurt. It has so far been the nicest hotel on these occasions. The queue was long at the reception but staff was very efficient and it was not a long time to wait. My room was very spacious with a balcony. Albeit the interior was far from new it was very clean and comfortable. Neither do I have an idea about location since they put me on a taxi there and back, nor about cost. The hotel itself is excellent quality. The only bummer was overpriced internet in the rooms and no wi-fi.

  • Stayed November 2010, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, December 2, 2010
Dear Alpenbewohner,

Thank you very much for taking the time to share your feedback with us regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to hear that you had a pleasant and comfortable stay with us although you missed your next flight.

In addition to our HSIA in our guest rooms we offer free wireless and HSIA in our lobby at our Link(at)Sheraton.

Again thank you for your time and we hope to see you again in the near future.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 22, 2010

We stayed at the Sheraton for one night after our flight and before travelling south in Germany. The staff was very professional and courteous and spoke English as well as German.
The lobby is beautifully decorated. The room was a bit on the small side, but was tasteful and really everything that we needed for one night's stay.
The hotel is in an area with other hotels and office buildings so there is not a lot in the area in terms of restaurants/bars. We ended up eating supper at the hotel restaurant which was great.
Overall, a good stay.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebakre, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, October 25, 2010
Dear valued Guest,

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have had a pleasent and comfortable stay - we made sure your kind comments were passed on to our team.

Thank you for your time and we hope to see you again in the near future.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Niederrad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Frankfurt
#39 Luxury Hotel in Frankfurt
#54 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian à la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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