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“What a pity” 3 of 5 stars
Review of Steigenberger Frankfurter Hof

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Steigenberger Frankfurter Hof
5.0 of 5 Hotel   |   Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany (Altstadt)   |  
Hotel amenities
Ranked #4 of 261 Hotels in Frankfurt
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“What a pity”
3 of 5 stars Reviewed yesterday NEW

Just maybe we were unlucky but not impressed with no doorman, unwelcoming reception, find your own room and decor looking tired. Good public rooms give a false impression of what awaits when you arrive in your room.
With the history of this hotel we were expecting a lot more

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  • Stayed September 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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607 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

It was my first visit to this hotel and i have to say it was very good although i expected to pay quite high prices due to it being Automechanika week i also expect it to be as good as the price reflects.
I was upgrade to a suit on arrival which was fantastic. All the staff were very good and the room and common areas were kept in tip top condition.
The wifi was terrible. In a world where technology rules i would expect at least to be able to read my emails and make the odd face time call without any problems. The breakfast was a good spread but there was very little left on both days. The chef doing the fresh omelette and eggs was a waste of time as it took far too long.
My 2 night stay was over 800 euro and didnt include breakfast.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It was my first time at the Steigenberger Frankfurt Hof and I will definitely return next time I am in Frankfurt. Very good location and very nice old style luxury Hotel. I had a very nice and big room on the fifth floor. Room was clean and quiet. The staff is very very friendly. The Hotel offers free wifi-access (slow - but OK for just e-mails!), but it is worth buying (Euro 8 / day) a broadband access. Overall, a perfect experience. Thanks!!

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Just been in Frankfurt again and of course stayed once more at the Frankfurter Hof. As expected it scored in all categories. Had time to also try the Spa which is amazing. Wished I was a man to also try the barber.
Staff in particular are very friendly and genuinely care about their guests. High attention to detail is evident in all areas topped by the beautiful flowers in public areas.
If there is one let down it might be the breakfast room that is not as nice as the rest of the hotel. But the selection of food and the service are great.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Under the bridge
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there before, proper old style luxury in the heart of Frankfurt. Rooms are big and well appointed. Very quiet for a city hotel. Common parts in the lobby are very grand, but are a bit unloved on the room floors. Surprised to have to pay for wifi

Breakfast is a proper feast and worth every penny you pay.

Bars are good, discrete service, and healthy dollop of nuts with beers.

Would go back in a heartbeat on business. Bit too formal for the family

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review, 4 days ago
Dear GrumpyOldTroll,

Thank you for your kind review. My team and I are happy to know that you have liked the Steigenberger Frankfurter Hof and we all hope that you will be returning soon.

Until then I remain with best regards

Moritz Klein
General Manager
Steigenberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I always choose the Frankfurter Hof when I stay in Frankfurt.
It is not the most modern or creative hotel, but its atmosphere, the quality and size of the rooms is perfect. It does have a quasi-monastic feeling in the corridors...Staff is friendly and efficient. Having been there for many years, it feels like a "home away from home" despite its formalism. The renovation improved the qulity without destroying the atmosphere. I just like it.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Steigenberger right across the street from the main Frankfurt Main Train station. Its right across the North exit. The staff was very friendly and the check in was a breeze. The hotel has a restaurant and a workout room. There is a free breakfast buffet, but I didn't eat there so can't comment on the quality of the food. The room itself was clean and comfortable. There is a desk along with the standard items like coffee machine, little fridge, safe, etc. There is free WiFi. I did have dinner twice at the hotel and both meals were very good. There are a good selections of wine and beer. The wait staff was friendly and professional. If you want a convenient 4 star hotel, you can't go wrong with The Steigenberger in Frankfurt.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Altstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Frankfurt
#2 Family Hotel in Frankfurt
#3 Romantic Hotel in Frankfurt
#4 Luxury Hotel in Frankfurt
#15 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Official Description (provided by the hotel):
Tradition meets modernity, service meets lifestyle, international guests meet locals: at the Frankfurter Hof grand hotel traditions enjoy a refreshingly new approach, which make the Frankfurter Hof one of Frankfurt's most fascinating hotels. With employees who are passionate about service. And with timeless ambience at the heart of the city.18 conference rooms, 303 hotel rooms and suites, and a 1000m² luxury wellness area called "THE SPA". Enjoy a wide variety of culinary treats: Light and Japanese in "IROHA", delicate and French in the Michelin Star awarded gourmet restaurant "Francais", or youthful and casual in our bistro restaurant OSCAR*S - your palate will be spoilt for choice.The usage of the WLAN is free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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