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“Terrific Airport Hotel” 5 of 5 stars
Review of Sheraton Frankfurt Airport Hotel & Conference Center

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Sheraton Frankfurt Airport Hotel & Conference Center
5.0 of 5 Hotel   |   Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany   |  
Hotel amenities
Ranked #48 of 261 Hotels in Frankfurt
Bloomfield Hills, MI
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Terrific Airport Hotel”
5 of 5 stars Reviewed December 16, 2009

This was one of the nicest airport hotels I have ever stayed in. Easy walk to the room without having to go outside and get in a shuttle. The concierge level was terrific. Pour your own free drinks, very nice appetizers, and the breakfast was wonderful with made to order food. It is definitely worth the extra money to upgrade to concierge level. Very quiet hotel. We never heard any planes.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, December 18, 2009
Dear “bezoar”,

It was a pleasure for us to have you staying at our hotel!

Many thanks for your efforts to post a commentary about your experiences on TripAdvisor. Our Club level is indeed worth the extra charge and we constantly work on improving our services to still get better and meet all our guests’ expectations. It makes me happy that you took pleasure in our services and had an enjoyable stay.

We hope you will soon stop by again and share your experiences with us yet again.

Best wishes and Merry Christmas,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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1,693 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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california
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 15, 2009

We are hooked on this property. The staff and service couldn't be better and the location is 5 minutes walking from baggage area to check in. In the morning the bellman will bring your bags from room to check in at your airline. It could not be easier. We are there several times a year and would not hassle with any of the other airport hotels; as, this is minutes from check in.
Restaurants are good and the airport itself has an abundance of different restaurants all minutes from the hotel lobby by foot. You never have to go outside which is a + in winter and rain!

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, December 18, 2009
Dear guests from California,

Thank you for being so long-standing loyal guests of our hotel! You have really made us happy with the kind words of your commentary and we look forward to seeing you again in spring. We will do our very best to make your next stay another entirely positive experience.

Have a magical Christmas time!

Best wishes,


Sascha Konter, Britta El Sayed Aly and the entire crew of the
Sheraton Frankfurt Hotel & Towers, Conference Center
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Brazil
1 review
5 of 5 stars Reviewed December 14, 2009

If you have connecting fligths in Frankfurt or if you depart from that airport, you have to consider staying at the Sheraton Frankfurt. It is a hotel that is just across the airport terminal. Hotel and airport terminal are physically connected and they are just a walking distance apart. From chek-in to check-out it is a great experience. Services are provided with courtesy and a smile, in a timely manner. Rooms are impecable, ready for welcoming a tired traveller. Perfect sound and weather insulation. Bathroom also is impecable. Wireless internet in the room works well, and TV has dozens of channels you can chose from. The hightest point was the restaurant, which provides high level service and a buffet that is a must-have gastronomic experience. Although meals are not necessarily cheap, they are worth every penny you pay for.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, December 18, 2009
Dear guest from Brazil,

Thank you for praising our hotel on TripAdvisor and rounding off your commendation with so many kind words. I highly appreciate your efforts as well as your loyalty to our hotel. I hope we will have the honor to welcome you soon again to our hotel. We look forward to seeing you!

My team and I wish you Happy Holidays and a healthy, wealthy and positive New Year.

Best wishes,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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Isle of Man
Top Contributor
88 reviews 88 reviews
81 hotel reviews
Reviews in 74 cities Reviews in 74 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed December 13, 2009

Hotel can be accessed by foot from the terminal. Staff in the restaurant were very friendly and helpful.

  • Stayed December 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, December 14, 2009
Dear Hotel guest „PTD“,

I would like to thank you very much for posting a commentary on the Tripadvisor website and outlining the convenience of our hotel’s location.

I hope you had a pleasant stay with us. We would be happy to welcome you soon again and hope you will book our hotel again when you plan your next trip to Frankfurt.

Merry Christmas to you!

Yours sincerely,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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Austin, TX
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 11, 2009

I stay at this hotel every time I am on my way back home from business travels in Europe. Its location is great if you have a morning flight out of the Frankfurt airport.

The lounge here is the best I've stayed in at any Starwood property. The hor dóeuvres are very good, as are the desserts. There's an open bar too, if you want some beverages.

As a Platinum Starwood Preferred Guest I got upgraded to a Towers room. The rooms are very modern and in top shape. The beds are comfortable.

The service at the lounge is excellent. The staff will do everything they can to make your stay as comfortable as you want.

This is my favorite business hotel in the Starwood chain. It is just a short tram ride to the city center. If you really want to see Frankfurt, I'd probably stay at the Westin Grand, but if you just want to relax on your way home, then the location right across from the international terminal just can't be beat.

  • Stayed December 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, December 18, 2009
Dear “txworldtrav”,

Your feedback is amazing and I am overwhelmed by your kindness. It is a great pleasure for us to see that our hotel is your preferred Starwood business hotel. We will of course not rest on our laurels but instead keep on trying to make all our guests happy and give them the feeling to be home away from home while staying with us.

As a Platinum member of our guest loyalty program “Starwood Preferred Guest” you travel extensively and can easily draw a comparison between different hotels. Therefore, your commendation is all the more valuable to me.

Thank you for your input and Merry Christmas!

Best wishes,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
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US
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2009

I just wanted to share the oustanding customer service that I received from the staff members at this Sheraton location. The staff members were always willing to go the extra step and truly exceeded my expectations. My mom, who was staying at the hotel, was travelling to US and had an overnight layover. As she wasn't very familiar with the Frankfurt's Airport in particular, Sheraton offered to pick my mom up and guide her to the check in. Also, as my mom is not very fluent in German, Sheraton staff members offered to see if they could have some one at the check in that spoke the languages that my mom could. As I live in the US, I communicated with Sheraton staff members via e-mail and have to say was very impressed how quickly they got back to me and suggested various alternatives that would ensure that my mothers stay and the experience was absolutely oustanding during her arrival and stay at the Frankfurt's International Airport. Once again, all the arrangements made and the oustanding customer service provided made this an experience to remember. I most certainly recommend this hotel and without a doubt will continue to use their services in the future. It is always a pleasure to see courteous staff members that thrive to achieve aboslute excellence in customer service!

  • Stayed December 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, December 11, 2009
Dear Ieva28,

I thank you dearly for your kind words and encouraging compliments on our hotel crew.

Our associates are indeed highly committed. They delight in going the extra mile for our guests and always try to make every guest happy. I am pleased to see that we could help your mother and that she felt welcome and at home at our hotel.

We hope to see you next year, maybe together with your mom? That would be a real treat for us!

Merry Christmas to you and your family and all the best for the New Year!

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Hotel & Towers, Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 9, 2009

The best Crew, the best Area... just everything perfect

Stayed January 2008, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, December 10, 2009
Dear Joanne,

A big THANK YOU to you and your parents for the very nice feedback! You are unique and perfect in your own little, cute way and can proudly say for yourself that you are the only Frankfurt Sheraton Baby in the world. We hope you will come to see us again next year. Have a jolly Christmas time!

A big hug from all of us,

Sascha Konter, Britta El Sayed Aly and the entire crew of the Sheraton Frankfurt Hotel & Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#36 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The newly opened event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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