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“Great hotel close to the heart of Frankfurt” 5 of 5 stars
Review of The Westin Grand Frankfurt

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The Westin Grand Frankfurt
5.0 of 5 Hotel   |   Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany (Innenstadt)   |  
Hotel amenities
Ranked #18 of 265 Hotels in Frankfurt
Certificate of Excellence 2014
Reading, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great hotel close to the heart of Frankfurt”
5 of 5 stars Reviewed July 22, 2014

We stayed here on the first night of our honeymoon before travelling across Europe and Asia. The hotel is well located in the centre of Frankfurt close to the main shopping district, not far from the old town or CBD either. There is plenty of choice in terms of places to eat nearby to the hotel as well with a range of cuisines on offer.

The hotel itself is brilliant and offers everything you would need and expect from a hotel of this standard. We were impressed with the swimming pool and gym facilities and the room itself was very comfortable. The breakfast buffet was excellent and offered a huge range. There is also champagne on offer to have alongside so why not!

Overall, we left very impressed with the hotel and would definitely stay again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, August 1, 2014
Dear K1 James,
Thank you very much for your most enjoyable review about your time spent at our hotel.

We are very proud of our team and convinced, that travellers and guests do notice the passion of being a host.. It will e our pleasure to welcoming you back in the near future.
Yours,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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912 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Sharjah, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 15, 2014

This hotel is beautiful and the room was big and comfortable , the hotel location is very good near shopping area with many restaurants around it , The service was excellent, and the room service was very good , the reception was very helpful .

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, August 1, 2014
Dear Alifahmi,

Many thanks for your feedback and evaluation of your stay with us. We are very pleased that you enjoyed our hotel and appreciate very much your compliments.
Looking forward to welcoming you again in the near future.

With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 15, 2014

stayed on business while coincidentally Germany was thrashing Brazil 7-1 in the soccer World Cup. After watching the first half of the match elsewhere, it seemed the Germans already had things rather under control so I went to the hotel to check in. The bar was understandably packed, with a large screen showing the match. The check-in desk however was nevertheless fully manned, including by one colleague who was German, and despite Germany carrying on scoring relentlessly in the background, never once did the staff attention waver from sorting out my check-in. They were both good humoured and very professional, never looked away, deviated or delayed - I was quite impressed. The match wasn't quite over so I moved to the bar, where despite the crowd, I got served straightaway. The bar staff were particularly knowledgeable about their whiskies. Bedroom was fine, with the usual high class German plumbing which somehow just puts the rest of Europe to shame. Had breakfast in the restaurant at 0800 - unsurprisingly there didn't seem to be many German guests up, but again the place was fully staffed, food was fresh and in fact one of my better business breakfasts in Frankfurt. All in all, this is a good choice for Frankfurt - I'll do it again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, July 18, 2014
Dear Macnamara,
Wow - we are really pleased to read your compliments and I thank you on behalf of the entire team who will get a new air of motivation.
It is great to hear that you enjoyed our breakfast as of your best in Frankfurt. Looking forward to welcoming you soon again.
With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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El Callao, Venezuela
Top Contributor
73 reviews 73 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel is beautiful and the room was comfortable, deluxe and quiet. Is located in a convenient area, very close to the restaurants and interesting historical places to visit. It was a great stay I would say.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, July 11, 2014
'Dear MMVoss,
I do appreciate your kind words - we are more than pleasant to read your positive comments. thank you for sharing this with us and the Triipadvisor community.
Hoping to see you soon again.

With best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014 via mobile

This is one of the better downtown Westin's I have stayed at and the room was more spacious than I'd expect for Europe or any large city. The service was excellent, and the room service was pretty good for room service. I very much enjoyed my breakfast; the portions were HUGE! The location was very convenient!

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, July 11, 2014
Dear Mark S,
Thank you for your kind words and compliments for our hotel. I am glad to hear that you enjoyed your stay with us.
Looking forward to welcoming you back soon.
With best regards,
Sandro Bohrmann
General Manager
Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
116 reviews 116 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 6, 2014

The Westin Grand Frankfurt is a nice city hotel located near shopping area with many restaurant conveniently accessible from Central train station by U-train or S-train.

I was in a SPG deluxe room which was in decent size with marble bathroom. The heavenly bed were not done in a Westin way. Usually they would be a decorative sheet between the sheet and the duvet but it was ok. The room was a little bit dark though even when you light up all the lights available in the room.
They were Nespresso machine and tea service but no water boiler which was too bad for me as I don't drink coffee and I don't do hot water from a Nespresso machine !!!

Breakfast was an enjoyable time, there were quite decent choice of food and nothing to complain about except for that they could have fresh squeezed orange juice.

I had time to use the swimming pool on but it was quite small. With three swimmers inside and it was already full.

The staff were very attentive and welcoming both at breakfast time and at reception.

As conclusion I am quite happy with my stay and would keep the westin as my first choice for my next visit to Frankfurt.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, July 11, 2014
Dear ACVK,
It gives me great pleasure to see that you as a loyal SPG customer were very happy with your stay. Thank you very much for your detailed commentary. We certainly agree regarding the water boiler - we are providing them upon request. Service Express will be pleased to deliver it to the room.
Looking forward to your next visit to The Westin Grand Frankfurt.
Best regards,
Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 5, 2014

We got early checkin upgrade
Room ok standard to similar hotels. Location very central.
Most annoying is the free lobby wifi which cuts off automatically every ten mins so impossible make a Skype call. Front desk said they don't know about this!!!
We didn't take breakfast for 33€ each too expensive. Interesting I booked with star woods direct by tel and was offered continental breakfast for 15€ extra each!! Then was told I would get buffet breakfast but not in writing in my email only on salesperson screen!! Seems a sales trick so we declined. Being a long term loyal marriott platinum testing Westin I was not impressed by sales tactics or wifi. Even though Westin more central location i next time return to Marriott

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, July 10, 2014
Dear „Italian 87“,

Thank you for your personal evaluation of your stay and most of all for your constructive feedback.

Please be assured that the wifi network in the lobby area will be checked and the necessary amendments made. A network refresh is programmed every 30 minutes.

Thank you for your feedback regarding your breakfast experience. We would like to outline our choice of breakfast facilities. Apart from the extensive breakfast buffet at 33 € in our restaurant “motions”, we offer a continental breakfast at 22 € as well as a light continental “essential” breakfast at 16 €.
I am sure that we would find the arrangement for you.

We hope very much that you will give us another opportunity to prove our services. Looking forward to hearing from you.

With best regards,

Sandro Bohrmann
General Manager
The Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Frankfurt

Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#10 Romantic Hotel in Frankfurt
#13 Family Hotel in Frankfurt
#14 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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