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“Excellent hotel, great location, huge rooms” 5 of 5 stars
Review of The Westin Grand Frankfurt

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The Westin Grand Frankfurt
5.0 of 5 Hotel   |   Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany (Innenstadt)   |  
Hotel amenities
Ranked #19 of 265 Hotels in Frankfurt
Certificate of Excellence 2014
Plovdiv, Bulgaria
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Excellent hotel, great location, huge rooms”
5 of 5 stars Reviewed October 10, 2013

The hotel is located ad the end of Zeil, Frankfurt's main shopping and central street. Probably the best located hotel in Frankfurt, if you are after the center, that is.
The hotel itself is great, better than most Hiltons. Rooms are huge, bathroom is nice, although not very big. Everything inside the room and bathroom is very clean, including towels and robe. The bed is kingsize, so very, very big.
Indoor pool is great, although a little small. But for indoor I guess this is normal.
I've stayed at a lot of 5* hotels, this one is certainly in my top five.
Just one negative for my 5 days staying, on the first morning there was a woman knocking on the door and trying to enter, disregarding my DND note. I woke up, answered the door and she politely apologized and left. However, 10 minutes later I got a phone call asking "who is this" and telling me that they have no record of checking me in. I answered that's not my problem and asked to stop waking me up. They apologized again after I went to the reception later that day.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, October 14, 2013
Dear VentsiBeasts,

We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our service.

As you mentioned, our city center location is very convenient for shopping and all major sightseeings, as well as the subway station around the corner.

We sincerely apologize for the inconveniences caused through the disturbance and please be assured that we will take up the matter with the employees involved

Thank you again for your recommendations and we look forward to welcoming you soon again.

With best regards,
Marco Zimmermann
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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912 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Bandar Seri Begawan, Brunei Darussalam
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2013

stayed here from 15-19 Sept while attending a conference,great location next to the Zeil shopping district and lots of varied restaurants in the walking vicinity. The staff from the check-in to the doorman were all very friendly,the breakfast is on par with the hotel level- very good. LOVED the free wifi in the lobby which only hotel guests can use,if only they provided an extra bottle of water in the room then it would have been perfect!

Room Tip: i was given a 2nd floor room with a view out of the front of the hotel just above the main entrance...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, October 14, 2013
Dear “Criagendinnie”.

Dear John T,

What a delight reading your kind summary of your stay. Thank you for making us happy and of course for having taken a moment of your time to reflect on your experiences.

A big thank you for this highly motivating compliment, which we will share with the entire team.

Looking forward to welcoming you soon again!

All the best from Frankfurt,
Marco Zimmermann
Executive Assistant manager
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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 8, 2013

I stayed here one night transiting through Frankfurt in September 2013 and the Westin Grand is a very solid hotel all round. Staff were very efficient and provided good service. It is centrally located to the main shopping strip. For those coming in by Frankfurt International Airport, we caught the train direct to Konstablerwache Station and the Westin is only a few easy walking minutes away. There is free wifi in the lobby area which was strong and fast. It is definitely recommended.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, October 14, 2013
Dear Alanslegal1980,

Let me express my gratitude for having summarized and shared your stay at the Westin Grand Frankfurt with us and with loyal Tripadvisor travellers!

As you mentioned, our city center location is very convenient for shopping and all major sightseeings, as well as the subway station around the corner with direct access to the airport.

I hope you will soon make another trip to Frankfurt. We look forward to seeing you!

All the best from Frankfurt,
Marco Zimmermann
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 8, 2013

It was a really pleasant experience the stay in this hotel. The best is the location. This hotel is located a step from the Zeil street (comercial street) so you have many restaurants, shops and supermarkets very near. The U bahn is just outside too.

The staff was absolutely friendly and willing to help.

The room was huge, modern, the best bed ever, spotless clean. Also equipped with iron, safe, minibar, coffee machine.
Bathroom was big, spotless clean too, comfortable and good towels. Mirror doesn't get mist up!.

Did not try the breakfast, but it was very expensive. No problem though because there are plenty of bakeries around.

The only complaint is the WIFI, there is no free WIFI in the room, only in the lobby.

There is secure parking at 23 euro per day.

I would totally recommend this hotel to everyone. Thanks to the manager and the staff!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, October 14, 2013
Dear Romi,
This is a fantastic compliment and I would like to thank you on behalf of the entire team.

It makes us very happy that you enjoyed a perfect service which made the highlight of your stay with us. Your opinion counts for us a lot and is highly motivating for the entire team. We especially focus on highly developed service culture and indeed we support every member of the crew to go the extra step!

We all look forward to welcoming you back soon again,

With best regards,
Marco Zimmremann
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gent, Oost-Vlaanderen, Belgium
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 7, 2013

We absolutely loved our stay in the Westing Grand, even though it was for one night only.
The moment we came in, a very friendly employee offered to take our luggage to our room after the check-in. He had been very helpful during our entire stay, so we came nothing short!

The room itself was very large, clean and comfortable. Not to speak of the beds! They were big, the matrass was very good and even the pillows were heaven to sleep on. This was definitely worth the five stars. The same goes for the bathroom. The bathtub was rather large and the shower cap had a massage function. We were very delighted to see there was a spot on the mirror that didn't get dampened.

We were also more than happy about the amazing breakfast: the choice you had was astounishing, just as the taste of everything was. High quality food. You could ask to prepapre your own omelette, you could create tour own muesli, had a wide choice of tea (even iced tea), there was a bottle of tasty champagne, a whole range of warm and cold food...

As a guest you're also free to use some of the spa facilities: the swimming pool, the sauna and the 'resting' room. We would've loved to try out some more of the spa, but didn't have the time.

I'd say it really is worth going there. You'll not regret it.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, October 14, 2013
Dear celidelo,

A big thank you for this highly motivating compliment, which we will share with the entire team and especially with our team at the breakfast restaurant "motions" and at the Spa. Your feedback could not be any better – that is exactly how it should feel.

We are also pleased about your compliments on our Westin Heavenly Beds and Heavenly shower.

Thank you for your recommendation - we are really looking forward to welcoming you back soon,

With best regards,
Marco Zimmermann
Executive Assistant Manager
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Yorktown, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2013

My wife and I recently stayed at the Westin Grand Frankfurt for one week and had an absolutely wonderful experience. We were immediately recognized as Platinum members and received a room upgrade. The entire staff was terrific but two staff members deserve special mention. Mr. Pauolo Santos, Chief Concierge was absolutely fantastic! He took care of everything in advance, including making reservations for the four tours we requested. When we needed to have some things shipped home, Pauolo took our items, had them boxed up and shipped them home for us.

The second outstanding member was Ms.Ana R. Mata Rodriquez, a staff member in the Westin Executive Club. Ana was the consummate hostess, making sure that we had all the amenities at our fingertips. After our first visit to the Executive Club, she greeted us by name, making sure we knew what meals were available that day, took our food orders, and offered great suggestions for sightseeing and tours in the Frankfurt area. Her friendly personality quickly made the Executive Club seem like home!

Both of these Westin Grand Frankfurt employees are fantastic Westin representatives who far exceeded our already high Westin standard expectations. Thank you so much for making our visit extra special!! We will definitely stay here again for our next visit to Frankfurt!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, October 14, 2013
Dear Mr. Gerald B Yorktown,

What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor.

It makes us very happy that you are pleased with our services, and that you fully enjoyed your stay with. Your compliments especially for the Concierge Service, Mr. Paulo Santos, and the Westin Executive Lounge, Ms. Ana Mata Rodriguez are a great motivation for our staff. We feel very honoured about it.

Looking forward to welcoming you soon again

With best regards,
Marco Zimmermann
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 28, 2013

Stayed in Westin numerous times .. all in the US .. this is by far my worst experience ... Upon checking in .. I only asked for two things .. room on the quiet side & bathtub ... At first the young lady trainee was nice ... "have a great room for you 4th floor facing the courtyard .. and all our rooms have bathtub"

Next thing you know .. she was talking to the supervisor ... this young man walked up to the counter ... no hello or eye contact .. rude ... she then said they have to charge 20 euro per night for a deluxe quiet room .. I wasn't going to shell out 80 euros after getting a pretty good deal from a website

I said "no thanks" .. "if the room has to be facing the main street .. at least give me a higher floor room" ... and room 248 was given to me .. hotel has 4 side ... 2 sides face side street ... 1 side backstreet ... 4 courtyard sides (But they had to give me the front side) ... My wife thought .. wasn't that noisy .. OK then ... took a bath late at night ... but could not reopen the plug after the bath .. almost broke my finger nail

Spoke with the manager the very next day .. changing room of course ... She was polite .. finally getting a room on the courtyard side .. but with two double beds .. not a big deal .. at least its quiet ... Concierge lady was very nice ... showed us the map ... booked this reputable M Steakhouse for us .. left a message to our room to confirm it

Another young man promised to book a Rhine River day trip for us .. no message at all after 5 hours .. talked to another man .. he had to call him ... trip wasn't booked .. but he was very nice to book it for us right away ... luggage persons were all good ... not a problem at all .. Guess Germany has a long way to go on this industry

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, October 14, 2013
Dear Mr. RSmith,

We would like to thank you for your constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product.

First of all, we sincerely apologize for the inconveniences caused and regret very much the unfortunate impression gained during this stay. I may assure you that we take your feedback very serious and as a chance to investigate and improve our services. Therefore, I would highly appreciate you to contact me directly to make a proper follow-up in order to take the appropriate steps to eliminate such shortcomings.

Thank you again for taking the time.

With best regards,
Marco Zimmermann
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Frankfurt

Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#10 Romantic Hotel in Frankfurt
#14 Family Hotel in Frankfurt
#14 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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