I've lost count of the number of times i've stayed at the Westin in frankfurt, at first this was a great place to stay but I cant figure out why its gone so downhill. I know its a bit late for a review but my travel schedule has kept me busy. I had a 10 night stay in July, in a Jr. Suite (not a cheap stay). It was a standard stay, I asked for an upgrade at checkin ad was denied (fine), also was told I would not be able to have a late check out (though that was changed later on). I got to my room on the first night and my bed was COVERED in hair! I called up the reception and was told they would change the cheats. I left the hotel and got back later in the evening and surprise...they simply re-made the bed with the SAME SHEETS! there was what looked like pubic hair all over my pillow and sheets! I called the reception who called up housekeeping, they came and were very apologetic, as they went to change the pillow cases we realized that the pillows had BLOOD STAINS on them! I was floored along with the house keeping staff! They took photos of everything and told me management would get back to me, ofcourse I hear nothing from them! Its completely unacceptable for a 5 star hotel but to not even have management get back to me is ridiculous! A few days later we took advantage of their Audi program, returned the car proceeded to go up to the room and got stuck in the elevator for 45 min. these things happen, we got to the room and the phone rang, we were fully expecting a manager on the other line for an apology, but it was someone from reception telling us that the car wasn't filled with gas, he berated me on the phone over not bringing it up full. I went to the reception and asked for a manger, I apologized for my error and informed him that I do not mind paying the charge for a fill up (barely under full) but it was unacceptable to have someone call my room and yell me for not filling up *I was told "now I have to go fill it up! What do you think you should do! You need to pay now!". In all, a ridiculous stay and im hoping my company changes our hotel partner before my next trip!
- Official Description (provided by the hotel):
- The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more less
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- Also Known As:
- The Westin Grand Frankfurt Hotel Frankfurt
- Westin Grand Frankfurt
- Westin Frankfurt
- Frankfurt Westin