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The Westin Grand Frankfurt: Traveler Reviews

5.0 of 5
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany (Innenstadt)
Hotel amenities
The Westin Grand Frankfurt
Ranked #10 of 261 hotels in Frankfurt
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581 reviews from our community

Traveler rating
    299
    188
    65
    23
    6
See reviews for
Families
45
 
Couples
148
 
Solo
97
 
Business
271
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great Place to stay”
5 of 5 stars Reviewed November 10, 2012

Spent 2 nights in a Junior suite. WOW! The room was fantastic and a bed as large as my king size in the states. My son loved the pool and the club lounge. The staff were very helpful. The location is fantastic. Steps away from shopping and the buses and underground. You cant go wrong here.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Wribasel about The Westin Grand Frankfurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review
November 22, 2012
Dear guest,

Thank you very much for sharing your Feedback with us and even better you and your son so much enjoyed the father & son get away!

A Junior Suite is really one of the best recommandations for our family travellers as it is spacious and welcoming and most importantly - it has a door between the bedroom and the living room which allows you to seperate work and private areas. Also perferct deal for small business meetings.

I am not sure if your son has already visited the Zoo of Frankfurt, which is a 7 minutes walk from the hotel - if not this may be your next visit at the Westin Grand Frankfurt!

Looking forward to your return,

best regards

Vanessa Witsch
Guest Service Manager
vaessa.witsch@westin.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lookout Mountain
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Awesome Hotel and awesome experience. You will not regret!”
5 of 5 stars Reviewed November 9, 2012

We spent 4 nights in the Westin Grand on the club level and are also Starwood members. The hotel is wonderful, well decorated, incredible service and loved the benefits of the club level. Loved the small portion meals available throughout the day at the club level room with unlimited beverages including beer and wine. The hotel is in a great location and within easy walking distance to shopping and not far from the water. And if you wish to get out and about, the club level has a car for use on a first come first serve basis for the price of filling it back up upon your return. You will not be disappointed.

Room Tip: Make sure you pay the extra for a club level room and club level amenities. It is so worth it.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lookoutescapes about The Westin Grand Frankfurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review
November 22, 2012
Dear guest,

Your wonderful words of compliments could not have been any more motivating and we are thankful for your kind recommendation of our one and only Westin Executice Club.

The lounge is supposed to be a place, where our guests may enjoy snacks throughout the whole day in a private and exclusive atmosphere, which invites to work and meet and relax.

On your next visit to Frankfurt you may want to explore the "Riesling Route" by using one of the Audis. That is a very idyllic car ride through the wine region of Hesse - absolutely worth it!

Looking forward to welcoming you back soon I remain,

Yours

Vanessa Witsch
Guest Service Manager
vanessa.witsch@westin.com
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Location”
4 of 5 stars Reviewed November 7, 2012

If you are staying in Frankfurt for a leisure holiday, The Westin Grand is a great place to be located. With easy access from the airport by train, getting out at Konstablerwache Station it is about a two minute walk to the hotel. And this station is at the eastern end of the Zeil, Frankfurt's main pedestrianised shopping street. The hotel rooms are larger than average for a five star hotel and well equiped, and there is a pool and fitness facitlity on the top floor with views from the pool over Frankfurt. The breakfast buffet was outstanding for choice and variety. The only negative comment I would like to mention is the charge for WiFi. From a five star hotel I would expect wireless internet access to be free for all hotel guests. Overall though a very good choice for a short break in Frankfurt.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask thelovelyG about The Westin Grand Frankfurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review
November 22, 2012
Dear guest,

Thank you for your valuable summary of your stay at the Westin Grand Frankfurt and we are honored to see you had a memorable leisure time with us!

The connection to the public transportation is indeed very comfortable and easy - it takes about 25 minutes by train to get from the hotel straight to the airport and only about 5 - 10 minutes to the main train station. The entire city center is within walkin distance and I hope you did not miss the little market around the corner at the "Konstablerwache" which takes place every saturday and thursday and where they offer a huge selection of typical local dishes, apple wine and more!

Whenever you are planning to be back in Frankfurt feel free to contact me directly and I am sure we will find an arrangement, that does include the Internet.

With warm regards

Vanessa Witsch
Guest Service Manager
vanessa.witsch@westin.com
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Merzig, Germany
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
“Very nice hotel with a good spa”
4 of 5 stars Reviewed November 6, 2012 via mobile

The hotel offer luxury rooms with a high level interior. The Service is absolutely great. I can highly recommend this hotel. The only diss appointing thing is that Internet access in the room is not included

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by simon-pske for Frankfurt
Ask simon-pske about The Westin Grand Frankfurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review
November 22, 2012
Dear guest,

I would like to pass on a huge thank you for your kind words of compliments on behalf of the entire team of the Westin Grand Frankfurt!

We herewith thank you for evaluating your stay with us and for having taken some time to recommend our services to the Tripadvisor community.

On any upcoming visit I would like to assist you in finding the most suitable package for you, that includes the Internt.

Meantime I send you best regards to Merzig and reamin,

yours sincerely

Vanessa Witsch
Guest Service Manager
vanessa.witsch@westin.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Enjoyed my stay”
4 of 5 stars Reviewed November 3, 2012

Stayed here for one night to get my bearings before starting a business trip in Germany. I appreciated both the early check in which was not a problem and the location which puts you just near the main shopping area and within walking distance to many of the markets/main attractions. I would agree with some of the previous reviewers that the hotel is at the lower end of the Westin standard but the staff were attentive and responsive and I was happy with my room. The the only issue was it can be a bit noisy if your room faces out to a busy road. The Gym and pool were also good by European standards and overall I enjoyed the stay.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BizyTraveller about The Westin Grand Frankfurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review
November 22, 2012
Dear Bizy Traveller,

Thank you for your valuable feedback, which we do appreciate a lot. I am glad to read you generally enjoyed your time spent at the Westin Grand Frankfurt and especially the attentiveness of our employees.

In case you would like to share some details about what exactly gave the impression of not fully meeting your expectations, I will be happy to further investigate.

Feel free to contact me directly and meantime I remain,

hoping to welcoming you back,

Vanessa Witsch

Guest Service Manager

Vanessa.Witsch@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Frankfurt

Also Known As:
The Westin Grand Frankfurt Hotel
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Frankfurt
#8 Luxury Hotels in Frankfurt
#9 Business Hotels in Frankfurt
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Luxurious & newly designed hotel in the heart of Frankfurt’s most known shopping streets - The five-star hotel, located directly in Frankfurt's city center, was extensively renovated in 2007. Flat screen tv, Nespresso coffee machine, Heavenly Bed and Shower are the standard equipment of each guest room. In 2007 the complete hotel was remodeled and presents itself now in a modern and luxurious style. ... more   less 
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The Westin Grand Frankfurt
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