I booked a one-night stay at the Concorde based on reviews here on TripAdvisor. My husband, 12-year-old son and I were arriving in Frankfurt at 6:15 am and I knew we wouldn't sleep much on the plane, and we wanted to check in early and go to sleep. We arrived at the Concorde at about 8 am, and the desk clerk seemed a bit taken aback that we wanted to check in early. This surprised and concerned me, since they'll well-known for that (plus I mentioned it when booking online, in the comments section). But they got a triple ready for us and we were in the room about 15 minutes later.
The triple has just enough space for 3 people and your bags, so it was tight, but doable. As it was a Friday morning, there was a lot of car traffic on the road, and being on the 2nd floor (3 stories up), with the bed right under the window, it was hard for me to sleep. I had my white noise machine right next to my head. I slept much better that night and the following morning, since it was a Saturday. I hadn't thought to request a quiet room like I always do (I am a light sleeper), so if they have rooms that don't face the main street, definitely request one.
The beds were comfy, although the pillows weren't great (the typical square German pillows that half to be folded in half to be comfy). The shower had excellent pressure, but the door to the bathroom has a ship-style peephole, about 5 feet up! I have never seen that before!! Not great for privacy, although once the shower heats up the bathroom, the window steams up.
A tasty breakfast was included, and we left our bags at no charge in their baggage holding area while we explored Frankfurt after check-out (we retrieved them after getting our rental car to head south for the rest of our trip). The one really weird thing? The toilet paper literally smelled like a wet rag. Both rolls. They clearly hadn't been wet, but it was an awful smell!!
Overall, it's an excellent value and is well located...right by the main train station (follow the hotel's directions for which exit to take to find them!!), within walking distance to the main tower, etc. I'd stay there again for a brief stay, but for a stay longer than 3 nights, it would be a bit crowded.
Ask for a quiet room that isn't on the main street if you're staying on a weeknight!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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many thanks for choosing the Hotel Concorde and taking the time to drop us a review on tripadvisor.
We assume that overall you enjoyed your stay at our hotel, even though not everything had been to your satisfaction.
Unfortunately it is not always possible to realize all requests, even though we know them in advance.
This even refers to a quiet room as well as an early arrival. Anyway, the next time you are coming to Frankfurt, please advise that you require a quiet room.
Often, it is possible to realize.
The same refers to the early check in where we always try to do our best. I think in your case it was just a misunderstanding of my front office colleague or a wrong impression for it seems as if we had been able to manage your request you made us aware of in advance.
Concerning the smell of the toilet paper, I regret this issue. The next time, please advise us urgently and we will arrange another one for you.
To be honest, this is really the first time I hear of this matter, but I assure you that we will take care of it and double check this challenge for the future.
Many thanks for letting us know.
The next time you come to Frankfurt, please be so kind and contact me directly for your next booking so that I can take care of your specific requests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.