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“Large rooms, good breakfast but shocking wifi” 4 of 5 stars
Review of Alexander am Zoo

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Alexander am Zoo
4.0 of 5 Hotel   |   Waldschmidtstrasse 59-61, 60316 Frankfurt, Hesse, Germany   |  
Hotel amenities
Ranked #27 of 263 hotels in Frankfurt
Sydney, Australia
Top Contributor
83 reviews 83 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
93 helpful votes 93 helpful votes
“Large rooms, good breakfast but shocking wifi”
4 of 5 stars Reviewed June 28, 2013 via mobile

Stayed in room for 2 in May. Room large and comfy with minibar and iron on request.
Breakfast vast and tasty and staff friendly enough. No bar or dinner options .
Metro station a few minutes away and great restaurants within 10 min or so walk
Hotel out of main city but not an issue and very good supermarket just round corner.
Terrible wifi on the 4th floor. Told it was just us but this not the case I have since learned. Wifi is cheap but a major issue if you really need it as we did.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
North UK
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 19, 2013

We stayed at this hotel on a visit to Frankfurt late May/ early June. The hotel is well placed, in a quiet side street, with easy access to tram and underground ... although it's just a steady 15- 20 minutes walk to the river Maine, shops, cathedral and Roma. The rooms are attractive, spacious (for a small hotel) and have comfortable beds. Bed linen, towels, curtains etc are of good quality as is the decor. Breakfast is good, though a touch expensive at 14 euro pp, with a selection of cereals, croissants, jams, fruit, yogurt, cold meats, cheeses etc. The coffee machine grinds fresh beans to make several blends of black or milky coffee ... or you can be served coffee at the table. There are no evening meal facilities but there are numerous restaurants within easy walking distance ... Italian, Indian, Chinese, Turkish etc, etc. TV reception is OK and there are English, French, Spanish channels as well as German.

However, we found several annoying niggles during our 6 night stay which could easily be put right. The WiFi leaves a lot to be desired. Poor or no signal even on the first floor interrupts even basic surfing, accessing emails etc. It costs 5 euro per night but is free if you have booked through the hotel's own website. But beware!! Shop around for a deal through agencies first. 10 to 20% discount on the basic room rate is often to be found if you're prepared to shop around.

The room has tea/ coffee making facilities which is OK if you like unsweetened black coffee. Only one teabag and sufficient whitener and sugar for one cup is provided per day, and even just a thin plastic stirrer instead of a teaspoon. In a 4 star hotel this just has to be tight-fisted budgeting by management. Annoying also was the mini sized kettle which had no on/off switch. To stop it boiling away you have to unplug, which surely is a safety issue.

There is no bar. Either visit a cafe or pay the exorbitant mini-bar prices.

Also, in the bathroom, just a hairdryer. Bulk soap dispensers for handbasin and shower are annoying in this standard of hotel and smacks of cost-cutting. No shoe-shine, comb, or other 4 star extras are supplied.

Would we return? Yes. Staff are ultra polite at all hours. Always, without exception, 'Guten Tag', 'Hallo' and smile makes a stay extra special. But next time we'll take our own teabags, sugar and powdered milk.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffm341, General Manager at Alexander am Zoo, responded to this review, June 24, 2013
Dear grumpyg49,

thank you very much for your vivid report and compliments about your stay at the Alexander am Zoo, we are grateful to hear about things we can do better.
Additional guest items, as listed on the bathroom door, are always available at reception. Regarding the kettle it seems we have to check them since they normally do auto shut-off as a security feature. And there will be no need to bring teabags or sugar along - those supplies have already been restocked :-)
Thank you again for this detailed report and we do look forward to welcome you again at the Alexander am Zoo.

Best regards
Michelle Jandel-Mouqué, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 11, 2013

My friend and I stayed here for two nights before and after our motorcycle trip in the Alps last summer. The hotel is located in a quiet residential area which is not too far from restaurants and public transportation. The rooms are fairly big, the twin cots are comfortable to sleep on and the service is pretty good. It's a shame we couldn't spend more time here. I, personally, loved the breakfast spread here and wouldn't think twice to stay here again or recommend to fellow travelers looking for a mid-range accommodation in Frankfurt.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield, United Kingdom
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 18, 2013

I attended a trade fair and added a few days onto the trip to discover Frankfurt. The hotel is well positioned for the trains, trams and underground so getting around was easy. The location is nice and quiet, and whilst they do not do evening meals there are some good local restaurants. The room was a good size, well equipped and very clean.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montecatini Terme
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 21, 2013 via mobile

I was there with my family for a fair in Frankfurt and this choice was perfect!
The hotel is a 4 star, very clean and elegant with a good breakfast in the morning.
It's also easy to get to the fair with the U4 line from merianplatz, which is just 10 minutes far by foot.
I hightly recommend this hotel and we'll be back for sure during the next fair!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bay Area, California
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 20, 2013

Enjoyed my time in this small, quiet hotel in a residential neighborhood. The room was small, but just about perfect. The staff was kind and helpful in every way. The nearby restaurants (within walking distance) were terrific, too.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tel Aviv
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 29, 2013

not far from the center, in a residential street near the zoo.
we got a suite so it was 2 rooms suite. the there is one toilet near the door entrance outside of the bedroom.
the room was clean and well furnished with everything we need.
breakfast was very good.
and the staff were great!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Alexander am Zoo

Address: Waldschmidtstrasse 59-61, 60316 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#18 Luxury Hotel in Frankfurt
#26 Family Hotel in Frankfurt
#28 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Alexander am Zoo 4*
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Also Known As:
Alexander Am Zoo Frankfurt
Alexander Am Zoo Hotel Frankfurt

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