We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel but could be better” 4 of 5 stars
Review of Alexander am Zoo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Alexander am Zoo to your Saves list
Alexander am Zoo
4.0 of 5 Hotel   |   Waldschmidtstrasse 59-61, 60316 Frankfurt, Hesse, Germany   |  
Hotel amenities
Ranked #31 of 264 Hotels in Frankfurt
North UK
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
“Excellent hotel but could be better”
4 of 5 stars Reviewed June 19, 2013

We stayed at this hotel on a visit to Frankfurt late May/ early June. The hotel is well placed, in a quiet side street, with easy access to tram and underground ... although it's just a steady 15- 20 minutes walk to the river Maine, shops, cathedral and Roma. The rooms are attractive, spacious (for a small hotel) and have comfortable beds. Bed linen, towels, curtains etc are of good quality as is the decor. Breakfast is good, though a touch expensive at 14 euro pp, with a selection of cereals, croissants, jams, fruit, yogurt, cold meats, cheeses etc. The coffee machine grinds fresh beans to make several blends of black or milky coffee ... or you can be served coffee at the table. There are no evening meal facilities but there are numerous restaurants within easy walking distance ... Italian, Indian, Chinese, Turkish etc, etc. TV reception is OK and there are English, French, Spanish channels as well as German.

However, we found several annoying niggles during our 6 night stay which could easily be put right. The WiFi leaves a lot to be desired. Poor or no signal even on the first floor interrupts even basic surfing, accessing emails etc. It costs 5 euro per night but is free if you have booked through the hotel's own website. But beware!! Shop around for a deal through agencies first. 10 to 20% discount on the basic room rate is often to be found if you're prepared to shop around.

The room has tea/ coffee making facilities which is OK if you like unsweetened black coffee. Only one teabag and sufficient whitener and sugar for one cup is provided per day, and even just a thin plastic stirrer instead of a teaspoon. In a 4 star hotel this just has to be tight-fisted budgeting by management. Annoying also was the mini sized kettle which had no on/off switch. To stop it boiling away you have to unplug, which surely is a safety issue.

There is no bar. Either visit a cafe or pay the exorbitant mini-bar prices.

Also, in the bathroom, just a hairdryer. Bulk soap dispensers for handbasin and shower are annoying in this standard of hotel and smacks of cost-cutting. No shoe-shine, comb, or other 4 star extras are supplied.

Would we return? Yes. Staff are ultra polite at all hours. Always, without exception, 'Guten Tag', 'Hallo' and smile makes a stay extra special. But next time we'll take our own teabags, sugar and powdered milk.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffm341, General Manager at Alexander am Zoo, responded to this review, June 24, 2013
Dear grumpyg49,

thank you very much for your vivid report and compliments about your stay at the Alexander am Zoo, we are grateful to hear about things we can do better.
Additional guest items, as listed on the bathroom door, are always available at reception. Regarding the kettle it seems we have to check them since they normally do auto shut-off as a security feature. And there will be no need to bring teabags or sugar along - those supplies have already been restocked :-)
Thank you again for this detailed report and we do look forward to welcome you again at the Alexander am Zoo.

Best regards
Michelle Jandel-Mouqué, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

145 reviews from our community

Traveler rating
    63
    65
    13
    4
    0
See reviews for
42
37
12
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bangalore, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 11, 2013

My friend and I stayed here for two nights before and after our motorcycle trip in the Alps last summer. The hotel is located in a quiet residential area which is not too far from restaurants and public transportation. The rooms are fairly big, the twin cots are comfortable to sleep on and the service is pretty good. It's a shame we couldn't spend more time here. I, personally, loved the breakfast spread here and wouldn't think twice to stay here again or recommend to fellow travelers looking for a mid-range accommodation in Frankfurt.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield, United Kingdom
Top Contributor
78 reviews 78 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 18, 2013

I attended a trade fair and added a few days onto the trip to discover Frankfurt. The hotel is well positioned for the trains, trams and underground so getting around was easy. The location is nice and quiet, and whilst they do not do evening meals there are some good local restaurants. The room was a good size, well equipped and very clean.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montecatini Terme
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 21, 2013 via mobile

I was there with my family for a fair in Frankfurt and this choice was perfect!
The hotel is a 4 star, very clean and elegant with a good breakfast in the morning.
It's also easy to get to the fair with the U4 line from merianplatz, which is just 10 minutes far by foot.
I hightly recommend this hotel and we'll be back for sure during the next fair!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area, California
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 20, 2013

Enjoyed my time in this small, quiet hotel in a residential neighborhood. The room was small, but just about perfect. The staff was kind and helpful in every way. The nearby restaurants (within walking distance) were terrific, too.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 29, 2013

not far from the center, in a residential street near the zoo.
we got a suite so it was 2 rooms suite. the there is one toilet near the door entrance outside of the bedroom.
the room was clean and well furnished with everything we need.
breakfast was very good.
and the staff were great!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 14, 2013

The BIG plus for the room which was ready at 10 a.m. even though we informed the hotel about our early arrival 11 hours before we arrived.

The hotel is located in a quiet area with 2 minutes walk to the tram stop and 4 minutes walk to the nearest underground station.

Lady at the reception desk on the arrival and departure days was very nice and friendly, though we experienced very strange attitude of one of the receptionist who was surprised and very critical that we want to order a taxi and go out on Saturday night at 1 a.m.

The hotel has sauna and steam room ready to use in the evenings, it's small but clean and accurate for 2 people.

Unfortunately breakfast was the weakest point of our stay, mostly because of a very odd look of scrambled eggs and bacon which were the only warm food.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Alexander am Zoo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Alexander am Zoo

Address: Waldschmidtstrasse 59-61, 60316 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#20 Luxury Hotel in Frankfurt
#33 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Alexander am Zoo 4*
Number of rooms: 66
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Venere, Agoda, TripOnline SA, Hotel.de, Odigeo and Tingo so you can book your Alexander am Zoo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Alexander Am Zoo Frankfurt
Alexander Am Zoo Hotel Frankfurt

Owners: What's your side of the story?

If you own or manage Alexander am Zoo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.