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“Great hotel, impeccable service” 5 of 5 stars
Review of Grandhotel Hessischer Hof

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Grandhotel Hessischer Hof
5.0 of 5 Hotel   |   Friedrich-Ebert-Anlage 40 | 60325, 60325 Frankfurt, Hesse, Germany (Innenstadt)   |  
Hotel amenities
Ranked #5 of 261 Hotels in Frankfurt
San Jose, California
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
“Great hotel, impeccable service”
5 of 5 stars Reviewed June 25, 2013

This is a very nice hotel in a good, convenient location, with impeccable service. The staff were not only very friendly but very useful and accommodated us in every way. We had the superior room and were very happy with it. There is a subway station right across the hotel so it's very convenient to go anywhere. We would definitely stay here again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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London
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 23, 2013

This is an old grand hotel with a similar flair to a Ritz or Waldorf Astoria. The service is very good and friendly. The breakfast is nice and includes a fresh salmon every morning and champagne is on offer. The room is more of a suite and very comfortable. The bathroom is big and roomy with double sinks, a big bath tub and power rain shower. Jimmy's bar is atmospheric and reason enough to stay at the hotel. The underground is one minute away and offers quick access to downtown. However, during my stay the hotel was under construction, which meant that my windows were covered by scaffolding and I couldn't even see out of the room, thus there was no natural light. The construction started punctually at 7 am, which was well before I had intended to wake up. The only option to use the gym was to go to a commercial gym somewhere nearby. To be honest this is not what I would expect if I check into a 5 star hotel. I stayed in a bunker environment for two days without a gym, it is just not good enough. There was no mention about this inconvenience at check in.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HESSISCHER_HOF, Leiter Gästebetreuung at Grandhotel Hessischer Hof, responded to this review, June 25, 2013
Dear Hvatka,

thank you very much for taking the time to share your experience at our Hotel Hessischer Hof.

We are very happy regarding your positive feedback to our breakfast buffet and our Jimmy’s Bar.

Furthermore we would like to take the opportunity to personally apology for the inconviniences and dissatisfaction through the early noise and the missing gym.
Please be assured that it is also our concern that renovations done quietly as possible and should not be noticeable for our guests.

We would like to inform you that the following areas will be redesigned:

- Redevelopment of the facade
- Replacement of windows, enhanced sound insulation and energy-conscious
- Renovation of bathrooms in the Junior suites
- New formation of a spa / fitness area on the 7th floor of the west building
- Creation of an exclusive Presidential suite with boardroom in the 8th floor of the main building

Whenever you plan to return to Frankfurt please do not hesitate to contact me personally.
It would be a pleasure for me to be your contact person for further questions and for your next reservation, too.


With kind regards,

Nadine Burbach
Guest Relation Manager
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Karratha, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2013

Start of a European holiday. Wanted something special as my wife & I were travelling without any other family members (a rarity even though they are all adult s now). Easy to find (literally across the road from Festhalle/Messe U-bahn station. Recommend leaving station via lift from platform then you can get your bearings straight away). On arrival, staff were very welcoming and took a lot of effort to explain features of hotel. Huge selection of food at breakfast buffet. Even the Fussiest of eaters is sure to find something. Cooked items somewhat limited, but this is usual for Europe. Used both the lobby bar and Jimmy's bar. Both are very comfortably furnished with attentive staff but unfortunately Jimmy's is their designated smoking area and also the only bar open late at night. We might have used it more but for the smokers. 2 maintenance items identified in the room, one with the shower, fixed almost immediately and the other with the mini bar fridge not working, which was not fixed at all despite daily reminders, and we were given no feedback at all until check out. As this was a feature that influenced our choice of room, this was very disappointing. This negatively affected our overall impression. Would I stay here again? Probably, but I'd also look at a few other options before deciding.

Room Tip: There was renovation in progress when we stayed. Our room at the rear of the hotel was well away fro...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HESSISCHER_HOF, Leiter Gästebetreuung at Grandhotel Hessischer Hof, responded to this review, June 25, 2013
Dear Pilbara1953,

thank you very much for your feedback regarding your stay in our Hotel Hessischer Hof.

First of all we would like to take the opportunity to personally apology for the inconviniences and dissatisfaction regarding the technical problems in your bathroom and the not working mini bar.
These issues does not represent our hotel standards and we are very disappointed to read that we hadn’t been able to satisfy your needs and expectations.
You can be absolutely sure that we will discuss your feedback with the respective leaders to make sure to improve these areas.

Furthermore we are very glad to read your positive comment regarding our friendly staff and that you enjoyed our breakfast buffet.
Your compliments have already been forwarded to the team which was very happy about it.

Please do not hesitate to contact me directly for your next reservation.
It would be a pleasure for me to assist you.


Best regards,

Nadine Burbach
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ljubljana, Slovenia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 30, 2013

Stayed at the Hessischer-Hof for one evening with wife and two children. We arrived early from an overnight flight and checked in just after 7am. Our room was ready and the staff could not have been more friendly or helpful. We booked a junior suite and it was the perfect size to meet our needs. Breakfast was outstanding and included pretty much anything you'd want. We walked across the street to an Italian restaurant, Ristorante Tridico for lunch and it too was excellent. Overall a great one-day, transit stay in Frankfurt. I highly recommend the Hessischer-Hof. If/when back through Frankfurt I'll definitely stay again. Highest marks!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 28, 2013

I only stayed there one night, but I can say this place is really nice. The rooms are big and in top shape newly renovated. The hotel itself is very chic and elegant. If you like the old furnishing style with wood and marble then this is the place to stay.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

As I mentioned to the hotel staff, this hotel is terrific. They anticipate so much, the hotel is so comfortable. The pub is fun, the location great.
A gem in the middle of large chains. My second time at the hotel and they remembered my preferences.

Room Tip: If you are alone, the single is fine. A family would be happy in the larger room, great big bathroom
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 21, 2013

I just staid there for 2 nights overall great hotel: location ok, very large room and bathroom, very good service from all members of staff, decent food options (which is a compliment for Frankfurt hotels...).
Just need to be a little bit refreshed but I think it's on the agenda?
Overall nice experience will stay again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grandhotel Hessischer Hof

Address: Friedrich-Ebert-Anlage 40 | 60325, 60325 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt , Westend-Süd
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Frankfurt
#5 Luxury Hotel in Frankfurt
#6 Business Hotel in Frankfurt
#12 Family Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grandhotel Hessischer Hof 5*
Number of rooms: 121
Official Description (provided by the hotel):
The Hotel Hessischer Hof, is the only privately owned 5 star accommodation in Frankfurt. Enjoy the comfort of a traditional luxury hotel, incomparable service and personal hospitality.The only hotel in Frankfurt that offers an extraordinary value included in the room rates: WiFi, Minibar, pay-tv, daily hospitality suite with free welcome drink and snacks from 6 pm to 8 pm as well as shoe shine service and fresh fruits in room. Enjoy the comfort of a traditional hotel with exceptional service. ... more   less 
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Also Known As:
Hotel Hessischer Hof
Hessischer Hof Frankfurt

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