this was a return trip for me and unfortunately it did not live up to my expectations. I had stayed previously and loved it. This time I was shown to an inferior room in all senses - a small bed, bare and sparse furnishings and no idea from the staff of how to deal with my resulting disappointment. They were nice courteous people but essentially too junior and ineffectual as I was first told there was no option to change rooms and when I said that I would then leave and go to another hotel a room was found. This is very infuriating as it merely proves that in order to get good service you have to be demanding and instransigent which is stressful. The room I got was fine and served its purpose though I disliked the lack of a full length mirror that one could actually use (there is one on the bathroom door but as its too close to the wardrobe you cant see properly). Given the huge price tag on the room it is not worth it. Its a convenient location for Messe. Its a LHW hotel. Room service breakfast and dinner was prompt and good. Unfortunately I wont be back.
- Also Known As:
- Hessischer Hof Frankfurt
- Official Description (provided by the hotel):
- The Hotel Hessischer Hof, is the only privately owned 5 star accommodation in Frankfurt. Enjoy the comfort of a traditional luxury hotel, incomparable service and personal hospitality.The only hotel in Frankfurt that offers an extraordinary value included in the room rates: WiFi, Minibar, pay-tv, daily hospitality suite with free welcome drink and snacks from 6 pm to 8 pm as well as shoe shine service and fresh fruits in room. Enjoy the comfort of a traditional hotel with exceptional service. ... more less
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