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“Average 5 Star Hotel” 3 of 5 stars
Review of Grandhotel Hessischer Hof

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Grandhotel Hessischer Hof
5.0 of 5 Hotel   |   Friedrich-Ebert-Anlage 40, 60325 Frankfurt, Hesse, Germany (Innenstadt)   |  
Hotel amenities
Ranked #6 of 262 hotels in Frankfurt
istanbul
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Average 5 Star Hotel”
3 of 5 stars Reviewed March 1, 2013

First of all, This Hotel is an average 5 star Hotel. The rooms are Ok but needs some re-furnishing. The food at the bar is Ok. The beds could be more comfortable. The internet was very very slow!!! The internet was free of charge but I would prefer to pay but get a decent internet connection. Positive points are the bathroom was nice, and breakfast was very good. You can also allowed to smoke nice cigars at the bar which very rare for a bar in Europe. The internet was very very bad!!! At overall I would consider this Hotel as an Avarage:

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HESSISCHER_HOF, Leiter Gästebetreuung at Grandhotel Hessischer Hof, responded to this review, March 5, 2013
Dear Raul,

thank you very much for having taken the time to write a review about your recent stay at our property. Certainly it is our highest ambition to meet and exceed the expectations of our valued guests, which is why we appreciate your review, as it helps us to monitor and improve our services.

We regret to read that our Internet Service wasn’t up to your satisfaction, we will discuss this issue with our Provider, to make sure, these kind of incidents won’t happen in the future.

Please let me assure you that all efforts are being made to constantly keep the hotel up to date.
Our hotel has 4 room categories, which are all different. The executive rooms have been renovated in 2010 and our mattresses were changed in 2012.
We would also like to inform you that we renovate the bathrooms in the junior suites in the summer and also create a spa on the 7th floor to the roof.

I hope in the future we may welcome you back to the Hotel Hessischer Hof. In the meanwhile please let me know in case there is anything that I can be of further assistance with.


With kind regards

Nadine Burbach
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Top Contributor
89 reviews 89 reviews
44 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 24, 2013 via mobile

I stayed here two nights during the Frankfurt ambiente trade fair. It's a great location - 5 minutes walk from the Messe.
My room was newly refurbished with a separate living space. The bathroom has a great shower and bath.
Breakfast was plentiful with a lot of choice. Service was attentive and there was a lot of choice. Can recommend the Bircher muesli.
Would definitely stay again

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Warrington, United Kingdom
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed February 13, 2013

Stayed one night last week and it was great. The room was very comforatable and spaceous, with a unique atmoshere. The food in the resturant was very good..only critism was that the portion were smallish...leaving you wanting more. The location is excellent..10 min walk from the station, which is a 20 minute train ride from the airport. But the best think about the Hessischer Hoff, is that the service is only very good, something that I have only ever experienced at one other hotel whilst traning around the world in the last 30 years.....The staff are coutious, speedy and polite...nothing appears too much trouble....

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christchurch, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2013

A comfortable stay at the Hessischer Hof. Arrived after a late flight and was pleasantly surprised by the FREE minibar in the room. The room was comfortable enough. A continental breakfast included in the price and very pleasantly presented in the dining area. The hotel staff were friendly, helpful and accommodating. Free Wi-fi in the room, with a strong-enough signal for internet browsing, but had some trouble with signal strength for video communication. If I could suggest one improvement, it would be to provide an iron and ironing board in the room.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2013

Stayed here for business and travel with my boyfriend and our stay was spectacular. We've stayed in many 5-star hotels all around the world, but nothing compares to the uniqueness and grand service at Hotel Hessischer Hof.

We love that the customer comes first and you truly feel that from the moment you arrive. Our executive room was flawless- loved the bathtub, the glorious overhead shower, his and her sinks, the exsquisite Molton Brown products were just heavenly!!!

When you pay for top quality, you absolutely get it- it truly is your home away from home. Looking forward to the expansions of this place- the spa area, a pool and a face lift- how exciting!

Didn't get to do the Smoking Bar since we were extremely busy but wow- it's timeless and classic. Wish I could have stayed longer to enjoy this and recharge my batteries every once in a while- I could not feel any more relaxed here.

Location is good- Metro is right across the street. You can even walk to the Main Train Station from the hotel.

What more can I say? I honestly can't think of anything negative about my stay other than it ended too soon!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Paris, France
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 30, 2013

Stayed at the Hessischer Hof for a business conference. Fantastic location in town, at least for business. My room was at the back of the hotel: spacious, clean, quiet and recently renovated room with a large, comfortable bed. Giant bathroom as well with plenty of space and all kinds of amenities. Good dinner and breakfast. Not cheap though: room at €280 / night + €30 for the breakfast. There is a smoking bar, apparently well known in the city. My only minor disappointment was the lobby bar, which is not only small, but also full of guests waiting for each other. Thus, nowhere to seat for a quick dinner at the bar (note that I wanted to avoid the smoking bar, not the best taste with my entrecote). That was only a minor thing. I will certainly return whenever I need to stay in Frankfurt.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 26, 2013

Stayed here at the end of October 2012 for the marathon and i am still lost for words. This is quite simply the best hotel that my wife and i have ever stayed in. The location is brilliant, easilly accessible from the U-Bahn and all attractions are just mere stops away. The attention to detail by all members of staff is without question the best i have ever come across. Rooms are superb and try the restaurant - the food is wonderful. Also try the Prince von Hessen merlot - you will not have ever tasted a wine such as this. - incredible. Well worth running 26 miles for and would love to go back

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grandhotel Hessischer Hof

Address: Friedrich-Ebert-Anlage 40, 60325 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt , Westend-Süd
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Frankfurt
#5 Luxury Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#13 Family Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grandhotel Hessischer Hof 5*
Official Description (provided by the hotel):
The Hotel Hessischer Hof, is the only privately owned 5 star accommodation in Frankfurt. Enjoy the comfort of a traditional luxury hotel, incomparable service and personal hospitality.The only hotel in Frankfurt that offers an extraordinary value included in the room rates: WiFi, Minibar, pay-tv, daily hospitality suite with free welcome drink and snacks from 6 pm to 8 pm as well as shoe shine service and fresh fruits in room. Enjoy the comfort of a traditional hotel with exceptional service. ... more   less 
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Also Known As:
Hotel Hessischer Hof
Hessischer Hof Frankfurt

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