I was going to give Le Meridien three stars until I went to check out....
I am on a solo 29 day Eurail tour of Europe--my fourth of the past four years. I have stayed in a wide variety of accommodations over that time, along with sundry resorts and hotels in the USA and the Caribbean.
Le Meridien has a large pleasant lobby. I appreciated the lobby because Le Meridien charges for WiFi in your room, but not in the lobby. As far as I am concerned, WiFi is now an essential hotel service like running water, lighting, and television service. I refuse to pay an additional fee for it. Le Meridien lost one star for trying to gouge me for an essential service.
By American standards the room was tiny. Even by European standards, the room was small for this class of hotel, and supposedly I had paid to upgrade to a "Superior Room." The room was markedly smaller than my room at The Central Plaza in Zurich a few night earlier.
There were a couple of minor annoyances in the room. Most substantively, the safe did not work. Le Meridien has installed a new fangled safe in its rooms in which one uses his credit card to lock and unlock it. It did not work. I am sure there are readers who are asking why I did not simply call maintenance to repair it. I guess I could have, but Le Meridien was not paying for my time to be their quality control inspector. The other very minor annoyance was a note pad provided on the desk--with ONE sheet of paper on it. Le Meridien needs to upgrade its quality control.
I had prepaid for my room several months ahead of time. Nonetheless, Le Meridien insisted that I provide a credit card, and that the hotel would place a pending charge of 50 euros on it, just in case I ate some of the snacks they had placed around the room. To my way of thinking those snacks are sales displays occupying counter space that I was renting. I wonder what the response might have been if I had requested a room without sales displays? OK, I confess to being a bit of a smart aleck on this issue, but that is because of the dovetail with the checkout problem.
I checked out at 9:00 am. The clerk informed me that "the system" was undergoing maintenance, and that she would charge me when the maintenance was complete. My response was, "I hope that you do not charge me, since I paid in advance." She did have a printout of guests by room number, but I suppose identifying those who had prepaid, verse those who had not would have been too much trouble. She then proceeded to grill me on whether I had consumed any of the snacks or purchased anything in the hotel. I had not, but still she said she could not release the pending charge on my credit card until "the system" maintenance was complete. Ok, so, when I checked-in, you made it clear that you did not trust me, but now you are telling me that I must trust you. Wait a minute, I need to digress. Why in the devil were they performing maintenance when guests would be expected to be checking out? And why does Le Meridien have the gall to tell me that I should trust them to charge my credit card, without us first agreeing on the proper charges--which should be zero.
I should have given them one star, but if a subsequent charge is placed on my credit card, it will be a new interaction, and I will revisit the issue.
- Official Description (provided by the hotel):
- Perfect symbiosis between classic grand and trendy lifestyle hotel at the heart of Frankfurt In 2007, all the rooms in the Business Wing, the public areas and hotel restaurant were completely refurbished. The five-star Le Meridien Parkhotel Frankfurt is idyllically located at the so called Wiesenhuttenplatz, right in the middle of the city and only a 15-minute drive away from Frankfurt Airport. Chic modern elegance awaits you in the 220 rooms in the Business Wing. The historical Palais consists of 77 rooms with beautiful vaulted ceilings. Le Parc Restaurant is known for its outstanding local and international cuisine. The Casablanca Bar prides itself on its creative cocktails, nostalgic ambience and live piano music. The hotel has its very own, and most unusual, beer garden on Wiesenhuttenplatz. The White Stone Lounge wellness area possesses a sauna, steam bath and fitness centre. Furthermore, Thai massages can be booked. Parking available for a fee. Since the 1st of April 2014 are no rooms for smoking longer available. Smoking will only be possible in the Casablanca Bar as classic smokers' lounge. ... more less
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- Also Known As:
- Le Meridien Parkhotel Frankfurt Hotel Frankfurt
- Meridien Parkhotel Frankfurt
- Le Meridien Frankfurt
- Frankfurt Le Meridien