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“Cheap, but not great service” 2 of 5 stars
Review of Park Inn by Radisson Frankfurt Airport

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Park Inn by Radisson Frankfurt Airport
3.0 of 5 Hotel   |   Amelia-Mary-Earhart Strasse 10 | Gateway Gardens, 60549 Frankfurt, Hesse, Germany   |  
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Ranked #87 of 267 Hotels in Frankfurt
Carmel, Indiana
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Cheap, but not great service”
2 of 5 stars Reviewed November 19, 2012

I have business dealings in Strasbourg. I always drive back to Frankfurt the night before I fly out. The Park Inn is cheap, but the service isn't great. The shuttle ride to the airport is supposed to be free, but I was charged an extra 10 Euro. The rooms are OK, and the restaurant is OK. I get the feeling they have so many people staying there because of their proximity to Europe's largest airport that customer service is not a priority for them.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Director of Sales at Park Inn by Radisson Frankfurt Airport, responded to this review, November 20, 2012
Dear italianfoodie63,

Thank you very much for your review.

First of all I have to let you know, that our service philosophy "Yes I Can" is very important to us. I feel very sad, if you did not experience us as a hotel you can rely on - because this is one of the most important things to us.
Concerning the shuttle bus: Would you please be so kind to contact us again, with you real name? The shuttle bus to the Airport is only 3 EUR. If you paid more for the shuttle, this is a matter that needs to be solved.

I hope to hear rom you soon!

Kind Regards
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475 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 18, 2012 via mobile

For the last 18 months I've been traveling frequently from the States to Germany, and I've tried numerous hotels at Frankfurt airport.

Park Inn wins out for price to value. The Hilton Garden Inn is a better equiped hotel and only a minute walking distance, but at times 40% more expensive.

The Park Inn has shuttle bus every 25 minutes, and is less than 5 minutes door to door. No charge from airport to hotel, but return trip 3 euro fee is added to bill. Good sized fitness room no charge, is spacious but only one runner, one elliptical, 2 cycles and free weights available.

Restaurant and bar service is good, always good atmosphere with reasonable prices. Breakfast is reasonable price and good selection. Hate paying for Internet so this is a negative as overpriced.

Will continue to use and actually have now started using Park Inns elsewhere, as normally brand new buildings with clean contemporary design, small but clean functional bathrooms and convenient locations at airports and train stations.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Director of Sales at Park Inn by Radisson Frankfurt Airport, responded to this review, November 20, 2012
Dear TexasMcK,

Thank you very much for your detailed review.

We are very happy, that you liked the Park Inn by Radisson Frankfurt Airport with its Airport shuttle, the large breakfast buffet and the free fitness room.

Please consider our Club Carlson - if you are using Park Inn by Radisson more often, you can gain a lot of benefits.

We hope to see you again soon!

Kind Regards
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Skien, Norway
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed November 6, 2012

I have stayed at this hotel 4 or 5 times, only because late arrivals to Frankfurt and heading on the following day.
Easy to find a bus to the hotell and easy to go back to the airport by bus.
The hotell is very near the runway at the airport, but its a good distance by bus.
Its a huge area..
The rooms a nice and clean, the restaurant serves good food.
The service is nice.
I just stay there for a night at the time as I think the most people do, but I highly recomend it for a night.

  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, November 8, 2012
Dear Jericho J,
Many thanks for your positive review and that you took the time for it. We are delighted that you enjoyed your stay at our hotel. It is very pleasant to read that you find our shuttle-bus easy and that you felt comfortable.
We are looking forward to your next stay at Frankfurt Airport and we wish you all the best by then.
Kind regards,
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Switzerland
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 4, 2012

Since visiting this facility I see Park Inn as positioned at the 'lower range', while not exactly being inexpensive. Our experience started with waiting for the airport shuttle at the wrong bus stop (not the same stop the other hotel buses do!). A wrinkled piece of paper pointed us in the right direction. We had to walk quite a bit and even then there was not an official sign stating that we are at the right pickup (different exit).
Room was ok and clean.
Dinner at restaurant was ok; the table was not clean. Breakfast was ok. Quite alot had to be refilled; and even water for tea had to refilled and heated. Service not attentive.
Shuttle only leaves 2x an hour and NOT at the time stated by reception. And it's the first time when we had to pay extra for an airport shuttle; also here reception did not inform us (inspite of us asking for the timetable); but the bus driver then asked for our tickets (which we didn't have).

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, November 7, 2012
Dear SusanneCH,
Thank you very much for your review.
We are very sorry that you didn’t have an acceptable stay and that you had problems with the shuttle-bus.
Additional Information: The bus is located in terminal 1 & 2. In terminal 1 the bus leaves from Arrival Hall, Area C, between Exit 7 and 8. In terminal 2 the shuttle-bus leaves at Area E, where the bus stand is located.
In future we will definitely train our service-staff, to be more attentive and we hope you will give us a second chance and stay with us the next time you are in Frankfurt.
Best Regards,
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Wolfsburg, Germany
Level Contributor
163 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed November 3, 2012

Very close to the airport, but you must take a shuttle, from the Hotel to the airport Taxi is possible. Clean room, nice service, very noisy outside, you must keep the windows shut down. Like the shower at the bathroom also sleeping quality of the bed. Restaurant, for Airport Hotel more then OK, nice service and good drinks.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, November 8, 2012
Dear Frank_and_Barbara,

We are happy about your feedback regarding your stay at the Park Inn by Radisson Frankfurt Airport Hotel. That you've felt comfortable with us and that you’ve liked our service makes us very pleased and I will forward your kind words about the food quality and the rooms to my colleagues.
I hope we can welcome you again soon.
Kind Regards,
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South Lake Tahoe, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 1, 2012

Arriving late, 23:00, on the inbound ICE from Munich, just at concierge desk closing time, lights out in restaurant. I kindly inquire about dinner and am greeted with a positive response, a menu and enthusiasm to serve, regardless of the late hour and the kitchen just shutting down. Offered a seat in the restaurant, but choose the bar, right off concierge desk. Service again with a smile and willingness not often witnessed stateside. Excellent meal, excellent bier.
Breakfast the next morning was equally as impressive! Vollkorn and varied bread offerings, good quality selection of meats, cheeses, marmalades, fruit, albeit some of the fruit was a little dry. Coffee leaves something to be desired, but then again, that is the story most places in the world, aside from a select few specialty roasters globally, but that's a whole other subject ;-).
Check out swift and friendly.
I will stay again.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, November 7, 2012
Dear Christian W,

we appreciate it a lot that you took your time on tripadvisor to write a helpful review.
To read that you enjoyed your stay and that you liked the kind service, the excellent meal as well as the beer and the breakfast buffet makes us very happy and pushes our staff to give their best every day.
We are looking forward to welcome you in the Park Inn by Radisson Frankfurt Airport hotel soon.
With Best Regards,
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Wroclaw, Poland
Level Contributor
110 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed October 30, 2012 via mobile

Granted this is an airport facility. But the service levels (promised call backs on requests repeatedly missed) and the general air of a factory processing guests was disappointing.

Having stayed a week ago in Park Inn in Prague I was stunned. The logos match, but little else.

Room service was good, if pricey. The cheesecake is worth a go.

If you want more than a clean room with proximity to the airport look elsewhere.

Inexplicably the shuttle service to the hotel is free, but going back is 3€ per person. Why? Is this the "Hotel California"? This sort of add-on charge is sadly pervasive here.

Will seek other options in future.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, November 2, 2012
Dear tefargo,

we appreciate your review on tripadvisor.
On one hand we are glad that you liked the cheesecake and that you think our room service was good. On the other hand, we feel very sorry that we repeatedly missed the promised call backs.
It is true, that the guests need to pay 3 Euros for the shuttle-transfer back to the Airport, but on our web-site everybody can see this information.
A taxi will cost 8-10€ to the Airport and if the guest is willing to walk, it will take 10 minutes to Terminal 2.
We hope that you will come back and stay with us anyways.

Kind Regards,
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Additional Information about Park Inn by Radisson Frankfurt Airport

Address: Amelia-Mary-Earhart Strasse 10 | Gateway Gardens, 60549 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #87 of 267 Hotels in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Inn by Radisson Frankfurt Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
Frankfurt airport hotel a comfortably convenient travel hub Enjoy unpretentious, modern comfort in the heart of Europe at the Park Inn by Radisson at Frankfurt Airport. The hotel boasts close access to one of Europe's busiest air hubs, as well as to the bustling city centre. The ideal base from which to explore Germany, this Frankfurt Airport hotel is also perfect for guests embarking on a holiday elsewhere in Europe. Boasting 209 fresh and comfortable rooms and suites, the in-house RBG Bar & Grill, spacious and flexible conference rooms and a well-equipped fitness centre, this Frankfurt airport hotel makes a wonderful accommodation for both business and leisure travellers. ... more   less 
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Also Known As:
Park Inn By Radisson Frankfurt Airport Hotel Frankfurt

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