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“too bad service” 1 of 5 stars
Review of Fair Hotel Europaallee

Fair Hotel Europaallee
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Fair Hotel Europaallee
3.0 of 5 Hotel   |   Mainzer Landstrasse 120, 60327 Frankfurt, Hesse, Germany   |  
Hotel amenities
Ranked #238 of 266 Hotels in Frankfurt
Lorrach, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“too bad service”
1 of 5 stars Reviewed July 4, 2010

I stayed to this hotel for 1 night with my wife and daughter. This was one of the worst experience in my life:
- receptionist doesn't understand English!
- I have booked hotel with king size bed and separate bed for child. I got very small bed(4.5 X 6 ) with only one pillow and one blanket for all!!
- Room was too small that if i opened child bed then one way to go to bathroom was to just climb on bed as there was no space left!!
- After request they have changes our room. New room was not cleaned by any one. Garbage was there in basket. pillow and bed were not changed !! After frustration we have put garbage box outside and receptionist was not bother about this.
- Bathroom did not had lock key at all.
- During check out time,tried to explained all stories to another receptionist. Finally after 10 mins he said I don't understand what you said as I don't know english. I tried to said in german that your hotel service was not good. then he replied WHY??

I am not recommended this hotel for any one.

  • Stayed July 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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11 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Lake Elsinore, California
Top Contributor
56 reviews 56 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed March 26, 2010

The room itself was clean, dust free, and of good size. In fact, their triple accommodations give you two adjoining rooms. One of the mattresses had an odor. Looking at the pillows under the pillow cases made me not want to use them. The little extras were missing, i.e, no phone in the room, no hairdryer, no shampoo. If you need staff to speak some English, don't count on that here. The hotel is situated in an area of town where you don't want to be walking around at night. It was on the corner of a very busy street and emergency vehicles with sirens passed by frequently. When we shut the window, it wasn't noisy but then the room felt stuffy. The person preparing the breakfast didn't want to give us a couple cups of coffee - we were up early to go to the airport and it was an hour yet until their breakfast hour. However, the manager was kind enough to get them for us. While it wasn't terrible, we wouldn't stay here again. After two weeks in 4 countries and 8 hotel stays, this one was our least favorite.

  • Stayed March 2010, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fair Hotel Europaallee

Address: Mainzer Landstrasse 120, 60327 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #238 of 266 Hotels in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fair Hotel Europaallee 3*
Number of rooms: 39
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