I visited this hotel with grandparents on a 5* romp around Europe following my university graduation. We booked this hotel for $185USD per room per night on priceline (Name your own price). Breakfast was included, and wifi is free. A good start.
When one arrives, one will find complimentary gummy candies. These are delicious, and my grandmother and I liberated quite a few extra bags from the housekeeping trolleys. Unguarded sweets are too tempting for a child-at-heart 22 year old. And what senior citizen has ever turned down a "freebie?"
The rooms are spotlessly clean and elegantly modern. We were assigned the "business" grade of room (25 sq metres). That space isn't bad for a European hotel. Amenities include a variety of soaps/shampoo/conditioner/moisturiser, as well as a sewing kit. Complementary mineral water is available and replenished throughout one's stay. One minor complaint is finding a light switch while heading toward the bathroom in the middle of the night. Bumping into the shower is not pleasant. Sounds strange? No, not really. The shower is in the room and is a glass cubicle. If you are travelling with someone special, you are treated to a steamy go-go cage experience. Blessedly, my family is quite reserved/private, so I was in a separate room and didn't discover a new (or very old, by another interpretation) side of my grandparents.
The breakfast room is located on the top floor with excellent city views. I would call the selection of foods on offer "concise." It is not a quarter-mile/0.4km expanse of global cuisine one would find at the Intercontinental Hong Kong, but what is offered is high quality. One finds a variety of smoked meats, salmon, fresh fruit, yoghurts, lots of bread, appropriate cakes/pastries, cereal, and juice. One also may select a complimentary item of cooked food from the menu. I selected the veal plate. It's probably a disaster from an animal welfare perspective, but it beats the standard bacon and egg offering of a Best Western. One minor complaint was waiting 15 minutes for a cup of tea. That requires about 2 minutes. Of all the staff, the breakfast room had the weakest English competency (functional, but not much better). Comparatively, the bar and reception were quite fluent. This isn't a huge issue as I can speak German, but it is worth pointing out.
The paternoster elevator is fun.
A fair selection of international newspapers is offered.
Did I mention free wifi?
Other notable points: The deposit charged here is quite large. Granddad's credit card was authorised for circa $230US per room per night. The charges also took two weeks to drop off his account. Not a problem for him, but bear this in mind if you have more limited credit.
The gym is small, but quiet and in decent condition.
There is an underground/subway station right in front of the hotel, giving this hotel excellent public transport connections.
Verdict: A premium hotel. 5*, but not a luxury experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear James M,
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thank you very much for taking the time to write this review.
I was happy to read that you enjoyed your stay with us and especially that you had an enjoyable breakfast experience.
I am sorry to hear, that the wait for your cup of tea was a bit long in the morning and I have already shared your comment with our restaurant manager, in order to prevent this from recurring.
As you already pointed out, our showers are different from your more standard hotels, but it is a feature we really like and we receive a lot of positive feedback about.
James M, thank you once again and I hope we will be able to welcome you and your family again in the not too distant future.
Exec. Asst. Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.