I stayed in hotel for 10 days and these are the list of issue I faced
Toiletries were not replaced regularly
Iron board is not available in the room, but we need to ask from Reception. On certain days it was not available
Breakfast was ok, but the service was horrible. It would take 10 minutes for someone to attend and I felt that I was being discriminated, as other guest (German) in breakfast hall were given preference over me.
Refrigerator never worked, in spite of repeated complaints
I did not check my check out date, which was one day before my schedule flight - My Mistake.
Day of check-out, I was not informed in morning, but hotel staff claims that I was informed.
On check-out evening, my key did not worked, which was fixed by staff at Hotel Reception. Even at that time, they did not informed me that I would be required to check out.
Late evening, when i came back after Dinner, I found my belongings at Reception and they informed me that I was required to check-out and they have taken out my belongings from the room.
Though they did take care of all the belongings, even stuff in locker, but I am surprised, why was I informed early evening, that I have to check out? That would have given me chance to book a ticket earlier and pack my belongings.
The Hotel staff is unpredictable - sometimes good and sometimes rude.
NOTE FOR FAMILY : Please do not check in this hotel, as it has a Glass shower room with no curtains. Not a comfortable situation to be in with family.
- Official Description (provided by the hotel):
- Ncomparable service, exclusive comfort, and innovative design: The five DEHOGA star luxury hotel - in an ideal inner city location - is the best address for the highest standards, only a stone's throw from the stock exchange, the Alte Oper (old opera house), and Zeil. As a special highlight, a trip on our historical paternoster lift brings you directly to the marvelous summer terrace, with a breath-taking view of the Frankfurt skyline. Close the door behind you and experience the lap of luxury. Modern design elements in our rooms and suites exude understated elegance: premium materials and warm earth tones, such as Bordeaux and amber, create a cozy atmosphere. In addition to the customary amenities, such as free Internet access via WLAN, our guests have access to services such as shoe shining, limousine services, and 24 hour room and secretarial services. ... more less
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- Also Known As:
- Flemings Hotel Deluxe Frankfurt City