The only good point of this Hotel is that is only 5 minutes walk from the main train station...that means it's a Druggie and drinking area! ....however that was fine.
On arrival i was given a room where the door doesn't close properly...(it looked like it had been forced open many times...probably because above this door states emergeny exit!
I returned downstairs and asked for another room...I was then told that the door was fine(although she did not come up and see)...she then phoned her supervisor and asked if there were any rooms in any of the 7 (sister)hotels which are in a five minute radius of the Hotel....she informed me that there were no single rooms available but I could have a double room at an extra cost......I then replied no and was told that the other alternative was to sleep in the broken door room and I could be moved into another room the next day. That night I went onto the internet and found rooms available from the other hotels(ie they lied).
The next day i went down to a basic breakfast and was told that my suitcase will be moved to another room during the day. On my return i was given a key to my new room.....I went up to the new room and without using the key i opened the door.....by luck my bag had not been stolen in the room.... I phoned down to explain that someone had forgotten to lock the room, however it was by luck that my bag was not stolen. I then went to use the dvd player, however without the connecting cable to the t.v it surprisingly doesn't work....I then went down and asked if she had another cable...she looked for two seconds and said no! ...I waited to see what else she sould say, however nothing came out of her mouth...I then asked would could we do?...she then got on the phone and asked the other hotels....she managed to track a cable down and this arrived(which I was pleased about).
The next day I returned to find that the room had not been cleaned and that the towels were still on the floor., however there was now three pieces of fruit on the table.I immediately went down and asked why this had not been done....she then look at the computer and said that I had a do not disturb sign on my door!!!!!! I told her that I didn't and that if that was the case then why had someone come in and place some fruit on the table!!!!!! she had no answer......
the next day someone asked for my email as the hotel will contact me regarding these incidents...surpringly again this did not happen!
Please note that the rooms are extremely tiny,internet works when it feels like and the cleaning is minimal to say the least.....
I travel all the time throughout Germany and this is the worst Hotel that I have had the misfortune to book.
you have been warned! sorry for the long review...however everything is true!
- Official Description (provided by the hotel):
- This hotel is located in the heart of Hamburg, very close to the main railway station and the bus station, and is just a short walk from the many shops of the city centre and the Alster. The Hotel Polo Hamburg offers a welcoming atmosphere and makes an ideal base for shopping trips, harbour tours, relaxing boat rides on the Alster and even partying on the Reeperbahn. All parts of Hamburg can be accessed from here with ease. You are next to the city railway (S-Bahn) station, and the proximity to the main railway station means that you can easily get around Hamburg with all modes of transport. Rooms: 40. Hotel Chain: Novum Hotels. The Hotel Polo Hamburg offers a welcoming atmosphere and makes an ideal base for shopping trips, harbour tours, relaxing boat rides on the Alster and even partying on the Reeperbahn. All parts of Hamburg can be accessed from here with ease. You are next to the city railway (S-Bahn) station, and the proximity to the main railway station means that you can easily get around Hamburg with all modes of transport. Rooms: 40. Hotel Chain: Novum Hotels. ... more less
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