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“Nice family hotel - kidds friendly” 4 of 5 stars
Review of Novotel Hamburg City Alster

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Novotel Hamburg City Alster
4.0 of 5 Hotel   |   Luebeckerstrasse 3, 22087 Hamburg, Germany   |  
Hotel amenities
Ranked #32 of 316 hotels in Hamburg
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611 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Chicago, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 29, 2012

Early flight to Hamburg and was able to check into hotel right away. I did the breakfast buffet before heading out to local sights. Let me tell you, this buffet was AWESOME. Fresh juices, jams for all tastes. I loved the smoked salmon and cheeses. Still dreaming of it now. I did get the business package which made it convenient to do Internet and breakfast (a must have). Otherwise, a bit pricy without package.

The staff was very friendly and pleasant to work with. Room very clean and had a "welcome" screen on TV with my name on it (nice touch). Since I am used to plush beds, you may not like the ones they have. But I did manage to get decent night rest during my trip. uBahn station steps away. I was there during European Cup, so the hotel lobby was great to watch game on big screen. Overall, lovely stay and will be back for sure.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
58 reviews 58 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 26, 2012 via mobile

On arrival check-in was very quick and efficient, even providing our children with a choice of free gift which is a very nice touch. The rooms are clean, bright and functional. A bit cramped for 4 but this is generally to be expected in city hotels, plus it can always be difficult to find a hotel that sleeps more than 3 in one room in a city. The breakfast we did not take as at 19 EUR per person we thought a bit steep (though you only pay for adults) but there are cheaper alternatives nearby. When we arrived it was a v hot day and as we knew there was no pool at the hotel we just walked for 5 minutes to the local swimming baths where a 3 hour family ticket was 14 EUR and it even had a small outdoor pool too. The staff at the hotel were extremely helpful and answered any questions we had about getting to the city etc. In fact although the hotel is not in the centre of Hamburg you can walk it in about 30-40 mins but for less than 15 EUR for a day, you can buy at reception a ticket that allows unlimited travel on the overgroubd, underground and water taxis and the station is right outside the hotel. Also if you turn left out of the hotel and walk up the road for about 5-10 mins you come to a few restaurants and supermarkets. If you turn right and walk towards the centre you also come to a few places but the area is not too great with more 'adult' places shall we say ! Overall for a family stay for a few days in Hamburg this hotel was great and we would recommend it. The price was also great as well.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong, China
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2012

Awesome location: there is a u-Bahn station literally outside its entrance, only few stations to the central city. Few minutes walk to Lange Reihe, a street full of restaurants.

Good value: though more expensive than Motel One and Suite Novotel both of which are quite close, this Novotel proper provides all facilities that you expect from an excellent hotel. Rooms with very comfortable sizes, full facilities, nice bar. They even have a kids area which is equipped with ps2 and Kinect! However, due to the great demand for the other two hotels nearby, they are often booked out. Then this hotel is definitely a good alternative and provides an overall better services.

The staff there were professional and pleasant.

Downsides: if I recall correctly, wifi came with extra cost. The water boiler in my room did not work, and it took a while to have it replaced.

Overall, if you look for a comfortable (as opposed to economic) stay in Hamburg close to the central city, then this is a good choice.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gothenburg, Sweden
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 of 5 stars Reviewed August 13, 2012

I and the family have stayed at several Novotels in Germany and Italy during the summer. The Novotel in Hamburg was the least exciting of them, and unfortunately the added cost such as parking, internet access etc. made it also one of the most expensive.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Copenhagen, Denmark
1 review
5 of 5 stars Reviewed July 26, 2012

The hotel location is central and still away from the very centre of the city. It is well placed for waliking, driving and the subway station is just outside the hotel. The staff are very welcoming and the hotel is clean and nice.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Hamburg City Alster

Address: Luebeckerstrasse 3, 22087 Hamburg, Germany
Location: Germany > Hamburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Family Hotel in Hamburg
#26 Luxury Hotel in Hamburg
#29 Romantic Hotel in Hamburg
#33 Business Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Hamburg City Alster 4*
Official Description (provided by the hotel):
The new Novotel Hamburg Alster is located in the heart of the Hanseatic City of Hamburg. 10 km from the airport, two stops from the main train station and close to the Aussenalster, this 4 star hotel is ideal for a business trip or holiday. Modern designand comfort characterise the 210 rooms and seven conference rooms. Night owls will appreciate the long opening hours of the hotel bar and the breakfast buffet. Experience total relaxation in our spa centre with gym, sauna and steam bath. ... more   less 
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Also Known As:
Novotel Hamburg Alster Hotel Hamburg
Accor Hamburg Alster
Hamburg Novotel

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