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“Just average” 3 of 5 stars
Review of InterCityHotel Hamburg Hauptbahnhof

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InterCityHotel Hamburg Hauptbahnhof
4.0 of 5 Hotel   |   Glockengiesserwall 14/15, 20095 Hamburg, Germany (Hamburg-Altstadt)   |  
Hotel amenities
Ranked #107 of 317 Hotels in Hamburg
Bern
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Just average”
3 of 5 stars Reviewed January 25, 2013

It's a four star hotel in a big german city. The staff is very helpful and friendly, the rooms are okay, everything is very clean and the breakfast buffet quite nice. And the hotel is really ideally located, just steps from the main station and you can reach everything by foot.
But: If you want to just have a coffee maker in your four star hotel room, you have to upgrade to a bigger and more expensive room, they would not put one in a standard room. You also have to pay extra for wifi access.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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247 reviews from our community

Traveler rating
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    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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London
Level Contributor
89 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed January 6, 2013

Was pretty impressed with this budget hotel. It’s in a good location right across from the Main Train Station and the main shopping and commercial areas.

Rooms were as you’d expect, pretty basic but they did the job, with a comfortable bed, clean sheets and hot showers! The bathroom only had a shower, no bath but does the job it was designed for.

Didn’t try the restaurant so can’t comment on the quality of the food/breakfast offerings.

Would have no problem staying here again.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Zagreb, Croatia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 27, 2012

Perfectly placed in the centre, near shopping area, restaurants and Metro station. Breakfast was great. The rooms are cosy,clean and relatively basic. recommend for bussiness trips or weekend stays.
However,we have big problems with heating. It didn't worked at all. And it was the coledst winter in Hamburg ever (in January) even some parts of the port an river were frozen. The stuff was very rude and not helpful at all. We complained for 3 days(we've stayed one week) and they haven'teven react till our boss didn't flip out and called for manager of the hotel. Then we got room with the heating. Anyway, despite all misunderstanding I recommend this hotel.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Sunderland
Level Contributor
319 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed November 8, 2012

Attended a conference here and stayed in the hotel. This hotel has an excellent location if you're coming from the airport by train. As with other Intercitys - book early online for the best rates. It's a short walk from the train station. Taxi from the airport to the hotel was @€30

I didn't have breakfast here - although it looked good. There are lots of places to eat in the station and there is a little cafe over the road that does excellent sandwiches and half decent coffee. Like all IntercityHotels you get free city travel included as part of your stay - don't leave without it and it does allow you to travel to the airport.

As with other INtercities, very friendly front desk and bar staff. Sizeable bar/restaurant. Good conference rooms. Bear in mind that while there is *no* wi-fi internet in the rooms: you have to use a cable and mine didn't work :(. Even then it isn't free. As I've said before with should and could do better.

The hotel had good heating. My room was a standard room Nice. Clean. Some may find the lack of additional sheets and pillows inconvenient.

From a conference venue point of view - the hotel dealt well with a lot of people, the conference rooms were spacious and versatile.

So excellent staff, good location. Negatives was the wi-fi should be available/better.

Room Tip: book in advance, on-line
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed September 27, 2012

The InterCity hotel is perfectly placed for the train station, excellent as we arrived from Copenhagen quite late in the evening. Room are comfortable and a good size, Beds are comfortable and we slept well. the bathroom is clean, tidy and has an excellent shower.

Given the time we arrived we had planned to eat in the hotel restaurant but it, and the bar, were somewhat soulless so we decided to head out instead. There is, however, plenty of choice outside and despite being close to the station the area feels perfectly safe. Brakfast is extortionately priced but there is an excellent bakery opposite so avoid.

Overrall a good hotel alhough the lifts are not adequate for a hotel of this size and if you are in a hurry in the morning leave plenty of time.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oxford
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 22, 2012

We spent a long weekend in Hamburg in June, and chose this as an inexpensive, convenient base. Our hotel booking included a travelcard for the metro, which we used extensively. The room was basic but fine - though the air conditioning wasn't working so we had to move room. Some great restaurants nearby.

Room Tip: Make sure the air conditioning is working - you need to make sure the windows are properly closed...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Leitrim, Ireland
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 14, 2012

Good clean hotel across the road from the main train station in Hamburg - everything pristine about it and helpful staff. Rooms and bathroom spotless. Easy walking access to city centre. Didn't have breakfast as had an early checkout.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterCityHotel Hamburg Hauptbahnhof

Address: Glockengiesserwall 14/15, 20095 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#66 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterCityHotel Hamburg Hauptbahnhof 4*
Number of rooms: 155
Official Description (provided by the hotel):
The InterCityHotel Hamburg Hauptbahnhof is situated centrally in the city of Hamburg, between main station, Monckebergstrasse, Kunsthalle and the Alster. Good connections by local public transport make it possible to reach all of the most important places quickly and comfortably, such as the Fish Market, the harbour, the Reeperbahn and many museums as well as the numerous shopping centres and places of entertainment. With a distance of only 2 km, the exhibition grounds are also in reach of the InterCityHotel in the centre of Hamburg. The FreeCityTicket for Hamburg included in the price of your room serves as your ticket for the free use of local public transport throughout the whole of the Hanseatic city, the surrounding area and the HADAG Elbe ferries. The comfortable InterCityHotel Hamburg Hauptbahnhof with its 155 convenient sound-proofed rooms and individual settings for the air conditioning, is already the second InterCityHotel in the hanseatic capital. The 5 conference rooms which are combinable in part and offer a maximum in daylight and state-of-the-art technology, cater for up to 90 conference participants. For all InterCityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more   less 
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Also Known As:
Intercityhotel Hotel Hamburg

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