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Le Meridien Royal Hamburg: Traveler Reviews

5.0 of 5
An der Alster 52 - 56, 20099 Hamburg, Germany
Hotel amenities
Le Meridien Royal Hamburg
Ranked #9 of 321 hotels in Hamburg
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692 reviews from our community

Traveler rating
    463
    169
    43
    12
    5
See reviews for
Families
59
 
Couples
223
 
Solo
83
 
Business
181
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oslo, Norway
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Very good hotel near Hauptbanhof”
4 of 5 stars Reviewed February 10, 2013 via mobile

+ Spacious room with everything you need (great bed, large bathroom, minibar, safety box, etc.)
+ Very nice sauna/pool area including swimming pool, steam room, sauna, etc. (free of charge for hotel guests)
+ Close to the Hbf, about 10 min walk, with places to eat not far from hotel

+/- Not cheap, but then again good value for money (but breakfast not included)
+/- Very close to a main road, we had a room facing the courtyard so can't really say if this was a problem for others

- Wifi not included is something I find very strange when you stay at top-end hotel, but it seemed like this is the case for many Hamburg-hotels

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Oslolosen about Le Meridien Royal Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburg, General Manager at Le Meridien Royal Hamburg, responded to this review
February 18, 2013
Dear Guest,

thank you very much for your feedback of your stay at the Le Royal Mérdien Hamburg.

We are very happy that you enjoyed your stay with us and as a new information for you: we do have now free internet in the lobby either WIFI or with our computers.

We hope that we are able to welcome you back very soon again at the Alster Lake.

With Kind Regards,

Andreas K.,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel but upsetting”
4 of 5 stars Reviewed February 10, 2013

This hotel is one of the most Luxurious ones I've been in the Business type. The standard bed price will get you the nice extra of the spa which is a great plus.
The rooms are wonderfully designed and the view to the lake made my mornings.
Lowlights:
The breakfast costs an extra EUR 30 out of a EUR 200/day price, it was the best breakfast of a business hotel I've had though.
Internet options: The daily rate is EUR 27. If you rather not pay that horrendous amount, you can use a computer in the lobby which instead of letting you use a session-clean browser, they opted for running a kind of "Net cafe" software controlled session, which doesn't let you for example, use Chrome and an Incognito session so your cookies don't stay floating around. You're stuck with a useless IE based browser that isn't secure and won't even let you use Google Maps. Did they even bother on testing it?
The TV on-demand system pretty much wants you to pay for anything you watch on the room, I didn't even bother, the signal quality was crap.
I don't understand why they put those alarm clocks with Ipod Docks and don't bother to include an audio adapter for other devices. I don't have apple devices.
Sauna: It's mandatory to enter the wet sauna naked. I've been in other hotels were it isn't and I found this very disturbing since when I saw an overweight lady completely naked walking as if she was in her bathroom.

Room Tip: Try to get a lake view room.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Daniel C about Le Meridien Royal Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburg, General Manager at Le Meridien Royal Hamburg, responded to this review
February 19, 2013
Dear Guest,

thank you very much for your feedback of your stay at the Le Royal Méridien Hamburg.

We are very sorry to have let you down with the internet. We do have now free WIFI in the lobby and we did work already on the computers that you will have no problems upon your next stay.

We do have free TV Services in every guest room and as well Pay TV. Maybe we can show you next time how this works that you do not have to pay. We do get new TVs during this year!

Hopefully we are able to welcome you back one day in Hamburg and at the Alster Lake.

With Kind Regards,

Andreas K.,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Top Contributor
87 reviews 87 reviews
69 hotel reviews
Reviews in 42 cities Reviews in 42 cities
49 helpful votes 49 helpful votes
“you expect 4*, you get 5*”
5 of 5 stars Reviewed January 31, 2013

What a fantastic place!

Check-in: quick and professional, help offered for luggage
Rooms: wonderful, wel equiped, nice shower, good beds, fantastic Alster view (go for this kind of room!)
Spa: 10-12m pool, very clean, friendly staff, nice and wel equiped fitness
Breakfast: WONDERFUL! Great view, excellent quality, eggs on demand, waffles, pancakes,...

All goes together with constant friendly service, always a smile and you get the feeling that employees like their job.

It is a short walk to the city center, perfect location
Parking is with 26/29 Euro quite expensive but you can easily find a place free of charge nearby.

We will come back - a big thank you to the entire team!

Room Tip: Take an Alsterview room
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by j75fr for Hamburg
Ask j75fr about Le Meridien Royal Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburg, General Manager at Le Meridien Royal Hamburg, responded to this review
February 6, 2013
Dear Guest,

thank you very much for your fantastic feedback of your stay at the Le Royal Méridien Hamburg.

We are very happy that you enjoyed your stay so much and we will pass on your impressions to the team.

Hopefully, we are able to welcome you back very soon at the Le Royal Méridien Hamburg.

With Kind Regards,

Andreas K.,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Perfectly positioned with excellent staff”
5 of 5 stars Reviewed January 24, 2013

A great welcome with an efficient check-in. The Alster view room made a difference - even with a misty and cold December in Hamburg. The hotel is perfectly positioned for a 10 minute walk to the Rathaus along the Alster - or just a few minutes to the unique restaurants, bars and shops on the Lange Reihe. There is a small swimming pool, sauna ad steamroom when you feel like taking an afternoon off from the Christmas markets. The concierge was extremely helpful - right down to wrapping some Christmas presents to assist concealment on the trip home. Top floor bar with vhas well made and reasonably priced cocktails. The rooms are modern and typically Le Meridien - think pale wood, backlit glass, bamboo in vases and slick bathrooms - plus spacious and ultra clean.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask LondonNickp about Le Meridien Royal Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburg, General Manager at Le Meridien Royal Hamburg, responded to this review
February 6, 2013
Dear Guest,

we are happy about your feedback of your stay with us.

It is wonderful to read that you could really relax during your stay with us and that
you had time to explore the area around the hotel.

We will pass on the feedback to our team and looking forward to your next stay at the
Le Royal Méridien Hamburg.

With Kind Regards,

Andreas K.,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“High Rating”
5 of 5 stars Reviewed January 15, 2013

The online booking very straightforward, staff were very welcoming and friendly. We looked like backpackers (as you do when you're a couple of freezing Aussies in Germany :-), but were treated respectfully and given great service in restaurants, room and reception. We included breakfast in our booking and it was well worth the money. Restaurant is rather expensive as is buying bottles of wine for the room. (Take your own is my advice) Fabulous brekky that set us up for the day. Only criticism I would have was that you have to pay for wireless access in the room - and it was 24 hours at time. I know many other hotels also charge, but really, when you pay this much for a room, why charge for wireless? There was access to wireless and computers in the lobby. Room was compact, fabulous view over the lake (esp for the New Years fireworks) and I would definitely stay there again.

Room Tip: Ask for Lake view and take at least a deluxe room to get value for money.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ann S about Le Meridien Royal Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburg, General Manager at Le Meridien Royal Hamburg, responded to this review
January 22, 2013
Dear Guest,

we are very happy about your feedback and thank you very much for your stay at the Le Royal Méridien Hamburg.

We will share your impressions with our team and we hope that we are able to welcome you back at the Alster Lake very soon.

With Kind Regards,

Andreas K.,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Royal Hamburg

Also Known As:
Le Meridien Royal Hamburg Hotel Hamburg
Le Meridien Royal Hamburg Hotel
Meridien Royal Hamburg
Le Meridien Hamburg
Hamburg Le Meridien
Address: An der Alster 52 - 56, 20099 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Hamburg
#6 Luxury Hotels in Hamburg
#8 Business Hotels in Hamburg
Price Range: $$
Hotel Class:5 star (5*)
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